Subject: RE: Refund approval #3133204
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Malik Ismail <[email-masked]>
Date: Mon, 11 Oct 2021 13:29:53 +0000

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, October 9, 2021 2:35 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund approval #3133204

External email sender, please take precaution.
Hi Team,

Please assist regarding the below issue.

Regards
Shakeeb

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 9, 2021 3:31:50 PM
Subject: Refund approval #3133204

Hi Team,

Problem Statement : Refund approval.
Ticket number:3133204
Order Number: 6442384494
Order Date: 19/08/2019
Total Price : SAR 60
Concept: Splash

Issue Description : The Customer placed the order on 19/08/2021 " However, customer reported that she did not receive an item (Long jeans with button closure and pockets).

Case history : The customer reached out to us on 22 sep 2021  and  he claim that he contact us and for the refund where we inform him that the refund will be processed for the missing item (Please note that we could not find any record for that )  However till now the refund is not processed as the order is tow years ago thus its nor appearing on the hybris.
The customer claims that he did not notice that he did not get the refund till recently as he was out of KSA and he trusted the person who informed him that the refund will be processed before he leave the country at that time.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help!

Best Regards,
Ahmed Omar

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