Subject: RE: UTI Request // Order ID: 6320432636
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Ebrahim <[email-masked]>, Malik Ismail <[email-masked]>
Date: Mon, 11 Oct 2021 13:22:52 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

We don’t have such information – if customer insists, he can check with the bank or raise a dispute as well.

From our side we already have the RRN as proof of refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, October 9, 2021 5:42 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Ebrahim <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: UTI Request // Order ID: 6320432636

External email sender, please take precaution.
Hi Team,

Can you please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 9, 2021 6:07:53 PM
Subject: UTI Request // Order ID: 6320432636

Hi Team,

Order Date : Jun 19, 2021
Order ID: 6320432636
RMA : 1001082921
Amount : SAR159
Contact Number : 0566227278

Kindly note the we have shared the RRN (117403601556) with the customer and the customer is saying that the bank is asking for UTI, so we request to check and update us asap.

Regards,
Ebrahim Hageb

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