Subject: RE: Refund Approval 6482019339
From: Ritesh Sharma <[email-masked]>
To: Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 11 Oct 2021 13:11:00 +0000

Approved

--
Thanks and Regards,
<https://www.centrepointstores.com/>

From: Akshay Berry <[email-masked]>
Sent: Monday, October 11, 2021 4:25 PM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ritesh Sharma <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MOHAMMED MURSHED <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Refund Approval 6482019339

Hi @Ritesh Sharma<mailto:[email-masked]>,

Please approve a manual refund for SAR 319 as customer claims he returned the items already and refund is pending since 2020.

Customer has 5 completed orders with us.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Monday, October 11, 2021 11:44 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED MURSHED <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval 6482019339

@Shakeeb Arsalan<mailto:[email-masked]>,

Updated on the ticket.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 9, 2021 6:55 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED MURSHED <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval 6482019339

External email sender, please take precaution.
Hi Team,

Can you please assist regarding the issue below.

Regards
Shakeeb

________________________________
From: "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 3:22:26 AM
Subject: RMA canceled

Hi Team,

Problem Statement: Refund approval
Order Created: Apr 15, 2020
Order ID:6482019339
Tracking ID:45944135591
RMA: 23609018
Amount: 319 SAR
Concept: Shoemart

With reference to order number 6482019339 which placed on Apr 15, 2020,customer is complain that he already returned the items (162054082, 162138859, 162180479, 161256538 ) and till now the refund not processed.
As hybris showing showing that the return request Cancelled due to new regulations.

As per the WH nothing was received from the courier, and when we escalated the case to the courier we got no reply on the issue.

Kindly check and assist us. Thank you for your help!

Regards,
M.Murshed

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