Subject: Re: Regarding response ratio
From: Shakeeb Arsalan <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Deeksha Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Wed, 6 Oct 2021 05:18:04 -0700 (MST)

Ok, Will do. 

Thanks&Regards 
Shakeeb 

From: "Saurabh Dadu" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Wednesday, October 6, 2021 5:35:12 PM 
Subject: Re: Regarding response ratio 

Shakeeb, 

Please see me in person in office tomorrow so we can discuss this. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Shakeeb Arsalan <[email-masked]> 
Sent: 06 October 2021 5:34 PM 
To: Mohd Imran <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Deeksha Dadu <[email-masked]>; mustehsan.siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Subject: Re: Regarding response ratio 
Hi Imran, 

Please note that all of the Agents have been advised not to send any unnecessary replies. 

We are checking on that closely. 

Will make sure that everyone is following the same to meet the mentioned response rate. 

Will let you know if any assistance needed. 

Thanks&Regards 
Shakeeb 

From: "Mohd Imran" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Wednesday, October 6, 2021 5:14:24 PM 
Subject: Regarding response ratio 

Hi Team, 

As per our previous discussions, response rates were higher in previous months. We have closed last month on 1.7 response rate. 

Kindly avoid sending repeated and unwanted responses to customer, and we should focus on reducing the response rate by 1.2. 

In this month we have scope to achieve it, as we are already running on 1.4 . 

Please find below detailed data for the month of Sept. & Oct. 2021 and implement the process accordingly. 

	

Month 	

Tickets assigned 	

Tickets resolved 	

Response 	

Resp. Rate 

Sep-21 	

20775 	

20852 	

35103 	

1.7 

Oct-21 	

3497 	

4071 	

5718 	

1.4 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

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