Subject: Regarding response ratio
From: Mohd Imran <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Wed, 6 Oct 2021 11:44:24 +0000

Hi Team,

As per our previous discussions, response rates were higher in previous months. We have closed last month on 1.7 response rate.

Kindly avoid sending repeated and unwanted responses to customer, and we should focus on reducing the response rate by 1.2.

In this month we have scope to achieve it, as we are already running on 1.4 .

Please find below detailed data for the month of Sept. & Oct. 2021 and implement the process accordingly.

Month
Tickets assigned
Tickets resolved
Response
Resp. Rate
Sep-21
20775
20852
35103
1.7
Oct-21
3497
4071
5718
1.4

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

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