Subject: tickets follow up issue
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Yahia Taha <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 6 Oct 2021 08:35:05 +0000

Hi @'Saurabh Dadu'<mailto:[email-masked]>,
As you request by Yahia for some ticket already respond and the team follow up again.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#3097785] - Conversation with 7
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Landmark Group <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Wed, 29 Sep 2021 07:54:52 +0000

Already respond what do you need ??

The value is above 100 so we have to take finance approval to process so inform the customer he must wait

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com | www.landmarkgroup.com

From: Landmark Group <[email-masked]>
Sent: Wednesday, September 29, 2021 10:15 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3097785] - Conversation with 7

External email sender, please take precaution.

Hi Team,

Any updates ?

Order number 6348251369
Tracking ID RP0914210003265

Please check the attachment and do the needful as RTO process stuck and we are not able to process further as manual RMA created from CS.

Please look into this and do the needful.

Your Friends
The Support Team,

   On Sun, 26 Sep at 8:47 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   Any updates ?

   Order number 6348251369
   Tracking ID RP0914210003265

   Please check the attachment and do the needful as RTO process stuck and we are not able to process further as manual RMA created from CS.

   Please look into this and do the needful.

   Your Friends
   The Support Team,

      On Tue, 21 Sep at 8:45 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Team,

      Order number 6348251369

      Tracking ID RP0914210003265

      Please check the attachment and do the needful as RTO process stuck and we are not able to process further as manual RMA created from CS.

      Please look into this and do the needful.

      Your Friends

      The Support Team,

         On Sat, 18 Sep at 7:46 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

         مرحبا عميلنا العزيز.

         شكرا لتواصلكم معنا واعطائنا الفرصة لخدمتكم.

         تقبل اعتذارنا عن المشكلة التي تواجهك.

         نود اعلامكم بان الفريق يقوم بالعمل على حل مشكلتكم وسيتم التواصل معكم في أقرب وقت ممكن.

         نرجو امهالنا بعض الوقت لكي نقوم بالمطلوب.

         نحن نقدر صبرك.

         أصدقائك.

         فريق الدعم.

         3097785:1125156

Subject: RE: [#3104600] - need escalation ( RMA )
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Home Box <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Sat, 25 Sep 2021 07:56:31 +0000

Hi team,

Already respond added on goodwill sheet, it will process 14 days.

Thanks.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com | www.landmarkgroup.com

From: Home Box <[email-masked]>
Sent: Thursday, September 23, 2021 3:52 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3104600] - need escalation ( RMA )

External email sender, please take precaution.

Dear Hamza.

Ordrer no : 6347287247

refund is not processed in Hybris and Any update.

Thanks and Regard

The support team.

   On Wed, 15 Sep at 12:19 PM , Home Box <[email-masked]> wrote:

   Added on goodwill sheet resolve the ticket

   Best Regards

   Hamza.AbuAzzam
   Customer Care Center - Home box - KSA

   Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

   www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C4d91a0e43ae94a5fa8a608d97e90f11c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679983260686022%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zzbFJeGutZZkJAqFrEDwFwS2V%2BYPdBM9B2%2FCjsUJN6o%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C4d91a0e43ae94a5fa8a608d97e90f11c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679983260695979%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VaNUI2HKcnCPMgaI%2FMMpJa7WnNd0N%2Bs8Po30TqpqyCI%3D&reserved=0>

      From: Home Box <[email-masked]>
      Sent: Wednesday, September 15, 2021 10:43 AM
      To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
      Cc: HB.CCCKSA <[email-masked]>
      Subject: Fwd: [#3104600] - need escalation ( RMA )

      External email sender, please take precaution.

      HI Team,

      Order id 6347287247

      Contact of return collection person 0561405846

      Cx is saying that the return is done and provided return slip and contact of the person who collected . ​

      Wh has confirmed the return under RMA 1001332471. Need to do refund.

      Regards,

      Cs Team.

RETURN_ORDER

ORDER

STATUS

COUR

AWB_NO

CLASSI

RETURN

LAST_UPDAT

ITEM_ID

CONCEPT_NAME

RETURN

RECEIVED

1001332471

6347287247

RECEIVED

SHI

SD002906649

RVP

9/7/2021

9/12/2021

163031011

Homebox

2

2

         On Wed, 15 Sep at 10:25 AM , فارس محمد خليفه <[email-masked]> wrote:

أبو رائــف

السلام عليكم

09:53 AM, 15th Sep

New

شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية

09:54 AM, 15th Sep

New

Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English

09:54 AM, 15th Sep

أبو رائــف

1

09:54 AM, 15th Sep

New

:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك

09:54 AM, 15th Sep

أبو رائــف

4

09:54 AM, 15th Sep

New

يمكن العثور على سياسة الاسترجاع الخاصة بنا على https://www.homeboxstores.com/sa/ar/support/solutions/folders/44001185964#<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Far%2Fsupport%2Fsolutions%2Ffolders%2F44001185964%23&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C4d91a0e43ae94a5fa8a608d97e90f11c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679983260705923%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rzWD%2Fyp%2Bg%2BpLnmN6irJvZ0XHLtTOKjHNuCGgge5Q5mI%3D&reserved=0>

يرجى قراءة سياسة الإرجاع عبر موقعنا

09:54 AM, 15th Sep

New

إذا كان طلبك ضمن سياسة الاسترجاع ، او إذا قمت بالشراء عبر الإنترنت ، فإن أسرع طريقة للأسترجاع هي عبر الإنترنت على موقعنا.

انتقل إلى خيار تاريخ الطلبات في حسابي ، وحدد المنتجات التي تريد إرجاعها وقدم طلب إرجاع.

يمكنك قراءة المزيد حول كيفية الإرجاع على: https://www.homeboxstores.com/sa/ar/return<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Far%2Freturn&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C4d91a0e43ae94a5fa8a608d97e90f11c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679983260705923%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dtKf%2Bz4GVJtZi4IrEebtbRarxuhIsWUdJMvZU2jxkdo%3D&reserved=0>

09:54 AM, 15th Sep

New

إذا قمت بعملية الشراء من احدى متاجرنا ، وكانت عملية الشراء مشمولة بسياسة الإسترجاع الخاصة بنا ، فيرجى الرد بالرقم 1 ، للربط بوكيل خدمة العملاء.

09:54 AM, 15th Sep

أبو رائــف

1

09:55 AM, 15th Sep

New

يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر

09:55 AM, 15th Sep

أبو رائــف

6347287247

09:58 AM, 15th Sep

New

يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً

09:58 AM, 15th Sep

Shaha

مرحباً ابو رائف شكرًا على تواصلك معنا ومنحنا الفرصة لخدمتك, معك شاهه. تسرني  مساعدتك

09:59 AM, 15th Sep

أبو رائــف

شكراً ع الترحيب
يعطيكم العافية

09:59 AM, 15th Sep

أبو رائــف

لو سمحت انا عندي مرتجع
ولم يتم استرداد المبلغ

10:00 AM, 15th Sep

أبو رائــف

متى استرجع المبلغ

10:01 AM, 15th Sep

Shaha

 لحظات من فضلك حتى يتم التحقق من البيانات

10:01 AM, 15th Sep

أبو رائــف

صار أسبوع ع الترجيع

10:01 AM, 15th Sep

Shaha

نعتذر منك عميلنا العزيز حيث تحققنا من طلبك ولا يوجد طلب ترجيع خاص بالطلب

10:04 AM, 15th Sep

أبو رائــف

كيف لا يوجد

10:05 AM, 15th Sep

أبو رائــف

جا المندوب واستلم

10:05 AM, 15th Sep

Shaha

يرجى التاكيد متى قمت بارجاع الطلب وماهو اسم المنتج المرتجع

10:05 AM, 15th Sep

Shaha

هل يمكنك تزويدنا بورقة الارجاع وشركة الشحن مع رقم الهاتف للمندوب

10:06 AM, 15th Sep

أبو رائــف

10:06 AM, 15th Sep

أبو رائــف

10:07 AM, 15th Sep

أبو رائــف

هذه ورقة الارجاع

10:07 AM, 15th Sep

أبو رائــف

نفس مندوب هوم بوكس جا واستلم المرتجع

10:08 AM, 15th Sep

أبو رائــف

٠٥٦ ١٤٠ ٥٨٤٦

10:09 AM, 15th Sep

Shaha

نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.

نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.

10:11 AM, 15th Sep

أبو رائــف

طيب هل المرتجع موجود او لا

10:11 AM, 15th Sep

أبو رائــف

ممكن رقم تواصل

10:12 AM, 15th Sep

أبو رائــف

ومتى يتم التواصل

10:12 AM, 15th Sep

Shaha

الرجاء تزويدننا بالبريد الالكتروني الخاص بكم

10:12 AM, 15th Sep

أبو رائــف

[email-masked]

10:12 AM, 15th Sep

Shaha

نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب. وسوف يتم التواصل معك عبر البريد الالكتروني

10:15 AM, 15th Sep

أبو رائــف

متى التواصل

10:17 AM, 15th Sep

أبو رائــف

ممكن رقم للتواصل

10:17 AM, 15th Sep

أبو رائــف

٨٠٠١١١٠٨٨٨

10:17 AM, 15th Sep

أبو رائــف

هذا غير شغال

10:17 AM, 15th Sep

Shaha

نطلب منكم السماح لنا ببعض الوقت وسوف يتم التواصل معكم

10:20 AM, 15th Sep

Shaha

نقدر لكم صبركم

10:20 AM, 15th Sep

Shaha

هل لديك استفسار اخر عميلنا العزيز ؟

10:20 AM, 15th Sep

أبو رائــف

شكراً ما قصرت

10:23 AM, 15th Sep

Shaha

كان من دواعي سروري مساعدتك .شكرا على تسوق معنا ونتمنى لك اوقات طيبه

10:23 AM, 15th Sep

View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F525301122093127&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C4d91a0e43ae94a5fa8a608d97e90f11c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679983260715893%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2oQQu78cD0Gru0IQaSIR9ZW6T769CBzEs2sAQdvUpfE%3D&reserved=0>

      3104600:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C4d91a0e43ae94a5fa8a608d97e90f11c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679983260725839%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pgBdAimmIb0ipvHB10Sjl3T8tT%2F0Q571sXvayLBo7aQ%3D&reserved=0>

      3104600:1125156

Subject: RE: [#3091910] - Conversation with د.فاطمة الزهراء late refund
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Landmark Group <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Tue, 21 Sep 2021 07:33:23 +0000

Please understand what I already responded I can't believe you, I am very upset

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com | www.landmarkgroup.com

From: Landmark Group <[email-masked]>
Sent: Tuesday, September 21, 2021 1:06 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3091910] - Conversation with د.فاطمة الزهراء late refund

External email sender, please take precaution.

Hi Team.

Rejected refund since 15/08/2021. still not shared with payfort. Kindly help us on this

Order: 6328978210

Please check and update.

Thanks&Regards.
The Support Team.

   On Sun, 19 Sep at 8:26 AM , Landmark Group <[email-masked]> wrote:

   Hi Team.

   Rejected refund since 15/08/2021. still not shared with payfort.

   Order: 6328978210

   Please check and update.

   Thanks&Regards.
   The Support Team.

      On Fri, 17 Sep at 12:57 PM , Landmark Group <[email-masked]> wrote:

      Please take a look at ticket #3091910<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3091910&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C072f0f84daee477a9cb108d97c82cb6e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637677723459816168%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8x9RFK5Me0CxTnxHcoyzAPQb1B3CKxjFRyQlG0DobmY%3D&reserved=0> raised by alzahraa ward ([email-masked]).

      Hi Team.

      ​Rejected refund since 15/08/2021. still not shared with payfort.

      Order: 6328978210

      Please check and update.

      Thanks&Regards.

      The Support Team.

         On Wed, 15 Sep at 5:07 PM , Landmark Group <[email-masked]> wrote:

         ​مرحبا الزهراء

         ​

         ،

         شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.

         نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في حال وجود أي معلومات جديدة.

         نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.

         نحن نقدر صبرك.

         أصدقائك ،

         فريق الدعم

         3091910:1125156

Subject: RE: [#3092109] - Order No.6328978210 /Delay refund
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Home Box <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Malik Ismail <[email-masked]>, Faizal Maradeya <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>, Sankar T <[email-masked]>
Date: Sun, 19 Sep 2021 06:13:48 +0000

The reco has been completed for all the MADA rejected cases which were missed and will be refunded within 7-14 days. Please inform the customers on the same.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0e2443ee7364ba9fc7d08d97b34a4ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676288292053392%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NeM4J3U82BY%2FqN74TjMU%2BglASb4uwAipZd4z7MhZxS8%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0e2443ee7364ba9fc7d08d97b34a4ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676288292063337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lYArpyjpowUNRhf4YAFKi3bhfmQ0FeNCx9v%2Fs5ujzg4%3D&reserved=0>

From: Sankar T <[email-masked]>
Sent: Sunday, September 19, 2021 5:44 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Home Box <[email-masked]>; Malik Ismail <[email-masked]>; Faizal Maradeya <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Subject: Re: [#3092109] - Order No.6328978210 /Delay refund

External email sender, please take precaution.

Hi @Hamza Nouri Ahmad Abu Azzam<mailto:[email-masked]> – The reco has been completed for all the MADA rejected cases which were missed and will be refunded within 7-14 days. Please inform the customers on the same.

Thanks,

Sankar.

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 18 September 2021 at 1:23 PM
To: Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, Home Box <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, faizal maradeya <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya (TCS)" <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3092109] - Order No.6328978210 /Delay refund

Hi @Sankar T<mailto:[email-masked]>,

Reminder.

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0e2443ee7364ba9fc7d08d97b34a4ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676288292063337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=j2bWlaoorZYVjrH84HPutGGZOzmroHl9GjHOMnVZ3rA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0e2443ee7364ba9fc7d08d97b34a4ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676288292073297%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Uvb%2BAf4%2B0dfX3VcCyY4kxEGWzjciJoTcV9rdsbyH7LE%3D&reserved=0>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 16, 2021 10:39 AM
To: Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3092109] - Order No.6328978210 /Delay refund

Hi @Sankar T<mailto:[email-masked]>,

Reminder.

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0e2443ee7364ba9fc7d08d97b34a4ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676288292073297%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WL2nsCHrPpwGBNchOqg9gjHNVzvw7PNUCsBjmoXBt1c%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0e2443ee7364ba9fc7d08d97b34a4ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676288292083262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SHWEDm5e9BBZt0GFZIqXminGqqS%2BxmYbPtrOPFGKd9w%3D&reserved=0>

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 12, 2021 4:13 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3092109] - Order No.6328978210 /Delay refund

Hi @Sankar T<mailto:[email-masked]>,

Please check.

Regards,

Malik Ismail

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 12, 2021 3:24 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3092109] - Order No.6328978210 /Delay refund

Hi @Malik Ismail<mailto:[email-masked]>,

Please check this refund is rejected since 15-Aug.

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0e2443ee7364ba9fc7d08d97b34a4ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676288292083262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=COU5XWJ6ssMxS7OxMq7pGVRDemfZh4UTs4yiANNg9RU%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0e2443ee7364ba9fc7d08d97b34a4ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676288292083262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SHWEDm5e9BBZt0GFZIqXminGqqS%2BxmYbPtrOPFGKd9w%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 12, 2021 1:17 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3092109] - السلام عليكم لم يتم استرداد المبلغ لحسابي البنكي حت اليوم 6328978210 رقم الطلب الذي فشلت عملية توصي...

External email sender, please take precaution.

Please take a look at ticket #3092109<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3092109&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0e2443ee7364ba9fc7d08d97b34a4ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676288292093204%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SoFQ32bs%2BIcDr3LXiiVJ%2FUcWjoZprXg47QahWnYz9m8%3D&reserved=0> raised by Alzahraa Ward ().

Hi Team.

The refund was rejected on 15/08 and still not shared with payfort. the customer is following up.

Please check and assist.

Order: 6328978210

Thanks&Regards.

The Support Team.

   On Sun, 12 Sep at 2:14 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

   مرحبا الزهراء. شكرا على تواصلك مع هوم بوكس. تقبل اعتذارنا عن المشكلة. سنقوم بالتحقق مع الفريق والرجوع اليك في أقرب وقت ممكن.

   3092109:1125156

   This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf0e2443ee7364ba9fc7d08d97b34a4ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676288292093204%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=H2NXsFEAKJ1iJVB0zaZDHKgkDqKoPG6r1EwmmapxsMM%3D&reserved=0>

Subject: RE: [#3088982] - Conversation with Maram Nassar
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Landmark Group <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Sun, 19 Sep 2021 06:19:04 +0000

why there's two tickets ??

already respond stock order is failed, please inform the customer to cancel and made new one.

Thanks.

@'Shakeeb Arsalan'<mailto:[email-masked]> FYI

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com | www.landmarkgroup.com

From: Landmark Group <[email-masked]>
Sent: Sunday, September 19, 2021 6:42 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3088982] - Conversation with Maram Nassar

External email sender, please take precaution.

Hi Team.

We are still facing the same issue.

Order is not pulling on CRM.

Order: 6346975049

Please check and assist.

Thanks&Regards.

The Support Team.

   On Fri, 17 Sep at 12:31 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   Order: 6346975049

   Order not not pulling on CRM . Please check and assist.

   Regards,

   Cs team.

      On Wed, 15 Sep at 11:04 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Team,

      Order: 6346975049

      Order not not pulling on CRM .

      Please check and assist.

      Thanks.

         On Sun, 12 Sep at 3:59 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

         Hi

         Order: 6346975049

         Order not not pulling on CRM

         Please check and assist.

         Thanks.

            On Sat, 11 Sep at 9:20 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

            Please take a look at ticket #3088982<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3088982&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C525dc4fff90a4b2b45d508d97b1f6537%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676197045708898%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CjAYxAxUyeGYUbh%2B87V4IRp4OLm9%2FgdLAUehRlR0uTg%3D&reserved=0> raised by Maram Nassar ([email-masked]<mailto:[email-masked]>).

            Hi

            Order: 6346975049

            Order not not pulling on CRM

            Please check and assist.

            Thanks.

            3088982:1125156

Subject: RE: [#3099446] - Conversation with Maram Nassar
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Home Box <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Tue, 14 Sep 2021 15:00:35 +0000

Hi team,

Please inform the customer to made new order, we will cancel this order.

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf36440ea4ea5485a4aca08d97790680e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672284377806166%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HdhRSVzwwHi%2B5kTS2H38WLgSCBRXHLLb9gBvmUL9LfY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cf36440ea4ea5485a4aca08d97790680e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672284377816123%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6yWovU6sXFFCuyfvzukKoYwnyMmdlmVm4GSay%2FbAPFE%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Tuesday, September 14, 2021 5:55 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3099446] - Conversation with Maram Nassar

External email sender, please take precaution.

Hi Team,

Order id 6346975049

As per WH delivery hasn't been done due to stock order fail. Same is updated  in Hybris. Kindly assist us.

Regards,

CS Team.

   On Mon, 13 Sep at 11:39 PM , Maram Nassar <[email-masked]> wrote:

Maram Nassar

السلام عليكم
لوسمحت انا عملت اوردر بتاريخ 4/9 والمفروض ميعاد التوصيل يوم 12/9 ولكن للأسف لم يصل ولم يكلمني اي مندوب وكلمتكم من قبل اكثر من مرة ورفعت شكوى وقالولي سوف يتم الرد عليكي في اقرب وقت ولم يرد أحد او يخبرني ماسيحدث

11:13 PM, 13th Sep

New

شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية

11:13 PM, 13th Sep

New

Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English

11:13 PM, 13th Sep

Maram Nassar

1

11:13 PM, 13th Sep

New

:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك

11:13 PM, 13th Sep

Maram Nassar

5

11:13 PM, 13th Sep

New

الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى

11:13 PM, 13th Sep

Maram Nassar

3

11:14 PM, 13th Sep

New

يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً

11:14 PM, 13th Sep

Khalid

شكرا لتواصلك معنا , أنت تتحدث إلى خالد , كيف يمكنني مساعدتك ؟

11:16 PM, 13th Sep

Maram Nassar

السلام عليكم
لوسمحت انا عملت اوردر بتاريخ 4/9 والمفروض ميعاد التوصيل يوم 12/9 ولكن للأسف لم يصل ولم يكلمني اي مندوب وكلمتكم من قبل اكثر من مرة ورفعت شكوى وقالولي سوف يتم الرد عليكي في اقرب وقت ولم يرد أحد او يخبرني ماسيحدث

11:16 PM, 13th Sep

Maram Nassar

رقم الأوردر 6346975049

11:17 PM, 13th Sep

Khalid

نعتذر عن التأخير بصدق ، الرجاء تزويدي برقم الطلب لتتم خدمتك على الوجه الأمثل

11:17 PM, 13th Sep

Maram Nassar

6346975049

11:17 PM, 13th Sep

Khalid

قد يستغرق التحقق بضع دقائق ، الرجاء البقاء معنا

11:19 PM, 13th Sep

Maram Nassar

تمام

11:19 PM, 13th Sep

Khalid

نعتذر عن التأخير عميلنا العزيز ، سنقوم برفع طلب للجهة المعنية للتحقق ومن ثم التوصيل لك في اسرع وقت ممكن

11:27 PM, 13th Sep

Maram Nassar

👍🏻

11:28 PM, 13th Sep

Maram Nassar

شكرا

11:28 PM, 13th Sep

Khalid

هل هناك أي استفسار آخر استطيع مساعدتك به ؟

11:30 PM, 13th Sep

Maram Nassar

هل يوجد اي موعد يمكنني انتظار التوصيل فيه؟؟

11:31 PM, 13th Sep

Maram Nassar

او حتى رد الجهة المعنيه؟؟

11:32 PM, 13th Sep

Khalid

من 2-5 أيام عمل بدءًا من اليوم

11:32 PM, 13th Sep

Khalid

فريقنا المعني لا يتأخر بالرد عادة ولكن التوصيل قد يستغرق 2-5 أبام وذلك حسب جدول فريق الشحن

11:32 PM, 13th Sep

Maram Nassar

ولماذا لم يرد عليا الفريق المعني منذ أمس؟؟

11:33 PM, 13th Sep

Khalid

سنتأكد عميلنا العزيز من مراسلتهم مرة أخرى للتحقق من حالة طلبك

11:35 PM, 13th Sep

Maram Nassar

شكرا جزيلا

11:37 PM, 13th Sep

Khalid

هل هناك أي استفسار آخر استطيع مساعدتك به ؟

11:37 PM, 13th Sep

Maram Nassar

شكرا جزيلا

11:37 PM, 13th Sep

Khalid

 كان من دواعي سروري مساعدتك وأتطلع لخدمتك اكثر في المستقبل , طاب يومك.

11:38 PM, 13th Sep

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