Subject: RE: Negative Tweet Alert in KSA
From: Yahia Taha <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, syed ataullah <[email-masked]>
Cc: Muralidharan Gunjur <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 5 Oct 2021 17:19:55 +0000

Dear Shakeeb

Based on below what's app conversation could you please share the customer details as I'm not able to get any data for her

https://twitter.com/Attiya8Eman/status/1445286062105010181<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FAttiya8Eman%2Fstatus%2F1445286062105010181&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cd7a97365ffbe4ce9ebaa08d9881bc793%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637690475149285964%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uFspb%2FbUJMUP8ydcf8lifaJ5BufU6sLgqoLGhpojLbk%3D&reserved=0>.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Muralidharan Gunjur <[email-masked]>
Sent: Tuesday, October 5, 2021 7:19 PM
To: Yahia Taha <[email-masked]>
Subject: Fwd: Negative Tweet Alert in KSA

Check ASAP N update

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cd7a97365ffbe4ce9ebaa08d9881bc793%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637690475149285964%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PDNM5g01kqFa6pPM8%2B9c4ne9lKCGXyqJZBYzSkE54AM%3D&reserved=0>
________________________________
From: Debanjana Chaudhuri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 5, 2021 7:12:26 PM
To: Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>; Kunal Kapoor (HOMEBOX) <[email-masked]<mailto:[email-masked]>>
Cc: Samar Al Ramadan <[email-masked]<mailto:[email-masked]>>
Subject: FW: Negative Tweet Alert in KSA

Dear Murali, Kunal,

Our agency flagged off this tweet to us that involves HomeBox in KSA

: https://twitter.com/Attiya8Eman/status/1445286062105010181<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FAttiya8Eman%2Fstatus%2F1445286062105010181&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cd7a97365ffbe4ce9ebaa08d9881bc793%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637690475149285964%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uFspb%2FbUJMUP8ydcf8lifaJ5BufU6sLgqoLGhpojLbk%3D&reserved=0>.

The user has tagged the KSA Ministry of commerce (standard practice ) saying he canceled his order due to the lack of credibility of employees towards customers. He mentioned he canceled his order 3 times and he has tagged:

@MCgovSA<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FMCgovSA&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cd7a97365ffbe4ce9ebaa08d9881bc793%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637690475149295917%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KHOkrOVRgKCXvi0PNWd5MUNSczMAEKRHAaKxGmevRPU%3D&reserved=0>

@mcgovsa_care<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fmcgovsa_care&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cd7a97365ffbe4ce9ebaa08d9881bc793%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637690475149295917%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=R2pXy6RPxJEWT70BAi7IhBK03Rl0sIKf2NUYvT0rRIc%3D&reserved=0>

@HomeBoxSA<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FHomeBoxSA&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cd7a97365ffbe4ce9ebaa08d9881bc793%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637690475149305877%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Dilno%2FUXTydruBCU74hBAoiTLhBPX%2Fs%2BtJonpmwmQjY%3D&reserved=0>

I would recommend nudging your Customer Service team to take it up with the customer directly. There havent been any virality in the social space, so we would not recommend commenting to the customer but instead sending him a direct message if required.

Regards

Debanjana

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com