Subject: FW: ONLINE REFUND ISSUE MAX JIZAN
From: Mohamed Mahmoud <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 5 Oct 2021 14:49:10 +0000

Dear Team,

Kindly do the needful and confirm once done.

Thanks

From: Namrita Kanjani <[email-masked]>
Sent: Tuesday, October 5, 2021 5:51 PM
To: Mohamed Mahmoud <[email-masked]>; Mohamed Nagy <[email-masked]>; Ron Thomas <[email-masked]>; Abhilash Kuttalam <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: ONLINE REFUND ISSUE MAX JIZAN

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 320-WEMG-26ZM-5X1D-D|Start Date: 05.10.2021 00:00:00|End Date: 05.12.2021 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A

Value: 65 SAR|Minimum Threshold Value: 110 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, October 5, 2021 at 3:30 PM
To: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Mohamed Nagy <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: ONLINE REFUND ISSUE MAX JIZAN

@Namrita Kanjani<mailto:[email-masked]>

6354030160

Thanks

From: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 5, 2021 3:28 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: ONLINE REFUND ISSUE MAX JIZAN

Hi @Mohamed Mahmoud<mailto:[email-masked]>

Kindly specify the order ID as well.

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Date: Monday, October 4, 2021 at 3:03 PM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: ONLINE REFUND ISSUE MAX JIZAN

Hi @Abhilash Kuttalam<mailto:[email-masked]>

I called the Cst and we agreed on voucher code.

@Namrita Kanjani<mailto:[email-masked]> @Ron Thomas<mailto:[email-masked]> @Julius Rodrigues<mailto:[email-masked]>,

Please initiate a new Max voucher worth 65 SAR TH 110 SAR valid for two months.

Thanks
Ali

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 4, 2021 12:43 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Max Jizan <[email-masked]<mailto:[email-masked]>>; Samiullah Badsha Badsha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: ONLINE REFUND ISSUE MAX JIZAN

@Mohamed Nagy<mailto:[email-masked]> @Mohamed Mahmoud<mailto:[email-masked]>,

For your action please.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 4, 2021 12:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Max Jizan <[email-masked]<mailto:[email-masked]>>; Samiullah Badsha Badsha <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: ONLINE REFUND ISSUE MAX JIZAN

Dear Jessie,

Please help in arranging a callback to this customer in Arabic.

[signature_1448102708]
Abhilash Kuttalam
Assistant Manager – Omnichannel

Mob: +966 59 620 5502
Tel: +966 11 279 3000 | Ext : 3512
Riyadh Gallery Mall, Gate #A1, 2nd floor
PO Box 91861 | Riyadh  11643 | Saudi Arabia

From: Max Jizan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 11:46 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Subject: ONLINE REFUND ISSUE MAX JIZAN

Dear Abhilash

As per tele conversation with you

The customer bought online purchase on National day offer 2 qty  track Bottoms for 54.94 he came our store for Exchange color, the Chief cashier told we don’t have other color so  I can return  credit voucher to you
And the Chief cashier Issue credit voucher after the customer says im not requesting credit voucher return back my track Bottoms we explain him lot but he says this not my mistake your chief cashier did credit Refund without confirm with me

Now the Customer required the same both 2 qty Track bottom kindly help in this issue

Here I have attached Credit card refund note for your reference

Order No. 6354030160
Item Code: 162896036

Customer Mobile No.0537116735
Customer Name: Mohammed Yahya

[signature_2132547344]
Ansari
MAX Jizan (60111)
Mob: +966 547491873
Ext : 7391
Thanks & Regard

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