Subject: RE: 29013201765120200217/Correct: 29013201765020200217
From: Yahia Taha <[email-masked]>
To: Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>
Cc: Shamsheer Musthafa <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Shajid Rahman <[email-masked]>, Gihan Danushka <[email-masked]>, HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Kalyan Khadka <[email-masked]>
Date: Tue, 5 Oct 2021 06:48:04 +0000

@Raneem Alqutub<mailto:[email-masked]> please arrange to call the customer, inform below feedback and confirm.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
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From: Kalyan Khadka <[email-masked]>
Sent: Monday, October 4, 2021 7:22 PM
To: Yahia Taha <[email-masked]>
Cc: Shamsheer Musthafa <[email-masked]>; Bratindra Mukherjee <[email-masked]>; Shajid Rahman <[email-masked]>; Gihan Danushka <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: FW: 29013201765120200217/Correct: 29013201765020200217

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, pls find the below inspection reports-

  *   The Subjected order was delivered on 09-Jun-2020.
  *   It has already been 16 months since the delivery was done.
  *   As per inspection team, the seats are pressed down in eight pc sofas and it’s not in the original shape.
  *   It sems that kids are jumping on the sofas or due to roughly use of the product.
  *   It is misuse by the customer.
  *   Cannot re-fix without replacement.
  *   Customer wants replacement of the item.
  *   All item in SOH “0”
  *   Attached picture for your reference.
  *   Kindly advise further.
ABDUL AZIZ FAHAD 0598956595

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8a715f5e25544c25b97a08d98753159a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689614537339644%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=un3Nz1Kyhqbmk51xRQCFEHEzxFmZeIjxe%2BNEcFgRv6k%3D&reserved=0>
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From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 30, 2021 10:43 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Aldahmashi, Maha <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29013201765120200217/Correct: 29013201765020200217

Hi @Kalyan Khadka<mailto:[email-masked]>,
The correct invoice : 29013201765020200217, and LSM team they shared the correct invoice, the invoice on the subject is wrong .

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8a715f5e25544c25b97a08d98753159a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689614537339644%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2P1kh7xQkgGcn2MPXFgHO%2FtVXrSGV19VG5ZFltM9o6Q%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8a715f5e25544c25b97a08d98753159a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689614537349590%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Av%2FODCpdcC%2FFn%2FAjJ0TcqVSttEvryH5AcCVmtgt19q8%3D&reserved=0>
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From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 30, 2021 10:19 AM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Aldahmashi, Maha <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29013201765120200217

@Hamza<mailto:[email-masked]> please call the customer and inform very clearly that to claim the warranty original invoice to be presented.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8a715f5e25544c25b97a08d98753159a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689614537349590%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Fqrapu62u5eQW19I7HDZ5r04SHSBVXqIa6fbF8WlqFA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8a715f5e25544c25b97a08d98753159a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689614537359544%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=K24SdP8xvP1HnBHavbQj7vuQaz6fLGl9A3mkd1QA7A4%3D&reserved=0>
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From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 29, 2021 7:04 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Aldahmashi, Maha <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29013201765120200217

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, we sent our team for inspection and reports as follows-

  *   The subjected order has already been cancelled from the system.
  *   We check the other invoice by customer number, there is 1 more invoice #29013201988920200909.
  *   There is not any sofas under this invoice also.
  *   As per inspection team, there are 8 pc Angus sofas, seats are getting down.
  *   We don’t know either it was billed form last pc from store or invoice has exceed more than 2 years delivery.
  *   Attached picture for your reference.
  *   Customer wants replacement but we cannot predict when it was billed and what is the invoice number.
  *   Sine there is no valid invoice number pls advise further steps..

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C8a715f5e25544c25b97a08d98753159a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689614537369508%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Eg3ek1LL8mTjP88Qs9XHI22dr1bIvD8RwsNd78LuP%2FE%3D&reserved=0>
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From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 26, 2021 3:11 PM
To: AmirKhan <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Aldahmashi, Maha <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>
Subject: 29013201765120200217

External email sender, please take precaution.

Dear

Please share the inspection report with us the customer say no one call her yet and she say the crew did visit her for the maintenance for three time and no more call her back.

Order number: 29013201765120200217

Phone no: 0598956595

Best Regards,

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