Subject: RE: HB KSA Agents FD licenses request
From: Yahia Taha <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Deepak Devasia <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Hasan Razakhan <[email-masked]>, Muralidharan Gunjur <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 4 Oct 2021 14:45:06 +0000

Dear Shakeeb

Can we have a call tomorrow at 3pm KSA timing, need to verify KSA current licenses and headcount as what you said now is different update.

@Saurabh Dadu<mailto:[email-masked]> kindly attend the call, the main purpose is to avoid having useless licenses.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, October 1, 2021 10:51 AM
To: Yahia Taha <[email-masked]>
Cc: Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Deepak Devasia <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Hasan Razakhan <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: HB KSA Agents FD licenses request

External email sender, please take precaution.
Hi Yahia,

PFA head count that we have now.

Please note that HB licenses we had were 15 Licenses, However it was coming 17 because we borrowed 2 licenses from the web-team because all of the occasional licenses of HB KSA team expired at once so we had to give 2 licenses to 2 of the Agents so we can manage.

Also note that 2 people from KSA have been let go yesterday so we require 4 licenses now.

Syed Ataullah
[email-masked]<mailto:[email-masked]>
KSA & UAE
Full time
Amir Aziz
[email-masked]<mailto:[email-masked]>
UAE
Full time
Ankit Kumar
[email-masked]<mailto:[email-masked]>
UAE
Full time
Javed Aslam
[email-masked]<mailto:[email-masked]>
UAE
Full time
Jok Kuol
[email-masked]<mailto:[email-masked]>
UAE
Full time
Mohammad Faizan
[email-masked]<mailto:[email-masked]>
UAE
Full time
Mohammed Ali
[email-masked]<mailto:[email-masked]>
UAE
Full time
Mosab Mohammed Abdalla Nasreldin
[email-masked]<mailto:[email-masked]>
UAE
Full time
RAMI KASSAM
[email-masked]<mailto:[email-masked]>
UAE
Full time
Waseem Ahemad . Khan
[email-masked]<mailto:[email-masked]>
UAE
Full time
Malek Hosan
[email-masked]<mailto:[email-masked]>
KSA
Full time
Hasan Nour
[email-masked]<mailto:[email-masked]>
KSA
Full time
Asma Salem
[email-masked]<mailto:[email-masked]>
KSA
Full time
Hessah Alosaimi
[email-masked]<mailto:[email-masked]>
KSA
Full time
Abdulmajeed Alanzy
[email-masked]<mailto:[email-masked]>
KSA
Full time
Shahah Alsubaie
[email-masked]<mailto:[email-masked]>
KSA
Occasional expired
Abdulwahid Mohamed
[email-masked]<mailto:[email-masked]>
KSA
Occasional expired
Khaled Sufian
[email-masked]<mailto:[email-masked]>
KSA
Occasional expired
Samah Alharby
[email-masked]<mailto:[email-masked]>
KSA
Occasional expired

Regards
Shakeeb
________________________________
From: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]<mailto:[email-masked]>>, "Deepak Devasia" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Hasan Razakhan" <[email-masked]<mailto:[email-masked]>>, "Muralidharan Gunjur" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 30, 2021 5:50:24 PM
Subject: RE: HB KSA Agents FD licenses request

Hi Shakeeb

Please review below license and confirm if they belong to you or not, as per FD report we have 17 active fulltime licenses for LSM team and 7 occasional, while our headcount is 14 as per Saurabh.

Name
Roles
Email
Groups
Agent Type
Scope
Last Seen
Abu Sufian
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Thu, 30 Sep, 2021
Amir Aziz
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Thu, 30 Sep, 2021
Ankit Kumar
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Thu, 30 Sep, 2021
Asma Salem
Agent
[email-masked]<mailto:[email-masked]>
HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, and HomeBox KSA
Full-Time Agent
Global Access
Thu, 30 Sep, 2021
Hasan Nour
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Thu, 30 Sep, 2021
Hessah Alosaimi
Agent
[email-masked]<mailto:[email-masked]>
HB-LSM-KSA-Followup and HomeBox KSA
Full-Time Agent
Global Access
Thu, 30 Sep, 2021
Javed Aslam
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Thu, 30 Sep, 2021
Jok Kuol
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Sat, 25 Sep, 2021
Malek Hosan
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Wed, 29 Sep, 2021
Mohammad Faizan
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Thu, 30 Sep, 2021
Mohammed Ali
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Thu, 30 Sep, 2021
Mohd Iqbal
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Thu, 30 Sep, 2021
Mosab Mohammed Abdalla Nasreldin
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Thu, 30 Sep, 2021
RAMI KASSAM
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Thu, 30 Sep, 2021
Syed Ataullah
Supervisor
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Global Access
Thu, 30 Sep, 2021
Waseem Ahemad . Khan
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Thu, 30 Sep, 2021
Yahkoob Erachat
Agent
[email-masked]<mailto:[email-masked]>
Facebook KSA HB, HB LiveSalesman, HB-LSM-Followup, HB-LSM-KSA-Closed, HB-LSM-KSA-Followup, HB-LSM-WHATSAPP-NOACTION, HomeBox Instagram, HomeBox KSA, and HomeBox UAE
Full-Time Agent
Groups
Thu, 30 Sep, 2021

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb19e8938be7646d5f3af08d984b02c4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637686714606935861%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AsFf68R7AFMEpeFa4Rsyci08TF9Z6jMNGfKE3%2FYlbYg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb19e8938be7646d5f3af08d984b02c4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637686714606945821%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ie9yr86WuOSCBC8gEih%2BfGxGJr7g%2FF6ES4MNK3FJN80%3D&reserved=0>
[lg][hb]

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 30, 2021 2:44 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>
Subject: RE: HB KSA Agents FD licenses request
Importance: High

@Yahia Taha<mailto:[email-masked]>

You can actually export this report in Freshdesk moving forward to check the licenses as per group.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 30, 2021 3:28 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Muralidharan Gunjur <[email-masked]<mailto:[email-masked]>>
Subject: RE: HB KSA Agents FD licenses request

Dear Saurabh

I had no idea about occasional licenses, I remember that I have spoken to Niren and he confirmed that you have sufficient licenses for current fiscal year.

@Jessie Caparas<mailto:[email-masked]> could you please confirm how many licenses are active for LSM KSA HB team, based on this will decide either creation or just replacement.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb19e8938be7646d5f3af08d984b02c4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637686714606945821%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cveqGYeRYUEwJXGgUbAEXGZJICZ8q%2BeCVsyMsjDc%2FGc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cb19e8938be7646d5f3af08d984b02c4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637686714606955783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=h0j2RECKRms7jZmjtAwCAYZqvznJ1HqQDCs3Zslk6k0%3D&reserved=0>
[lg][hb]

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 29, 2021 5:56 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Deepak Devasia <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: HB KSA Agents FD licenses request

External email sender, please take precaution.
Hi Yahia,
Please note that we require 6 licenses for our team in KSA, as they were using occasional licenses and that have been expired.

Regards
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com