Subject: RE: Drop Payment // 6310103499
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Mohammed Athar (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 4 Oct 2021 14:25:38 +0000

@Apoorv Joshi<mailto:[email-masked]>,

Updated in finance tracker row 659.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Monday, October 4, 2021 5:05 PM
To: Malik Ismail <[email-masked]>
Cc: Mohammed Athar (TCS) <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Drop Payment // 6310103499

External email sender, please take precaution.
Hi Malik,

Please find below the customer's bank details. Kindly assist with the refund.

· Bank name & branch: National Commercial Bank - Mansoura
· Account name: Ghalib AbdulKarim Saleh Alkathiri
· Account number: 10100008576207
· IBAN number: SA1610000010100008576207
. Account Type: Current Account

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 3 October, 2021 14:35:06
Subject: Re: Drop Payment // 6310103499

Hi Malik,

Thank you for your response.

We have asked the customer to share his bank details and will update once he will share.

Regards,
Manish

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 9:27:20 AM
Subject: RE: Drop Payment // 6310103499

Hi @Manish Kumar<mailto:[email-masked]>

Please get bank account details.

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 2, 2021 3:24 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 6310103499

Hi @Malik Ismail<mailto:[email-masked]> Transaction is declined & refund is failed.

Kindly collect the customer bank details & update in finance tracker.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 2, 2021 12:04 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 6310103499

@Mohammed Athar (TCS)<mailto:[email-masked]>

Confirmed.

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 26, 2021 7:10 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 6310103499

Hi @Akshay Berry<mailto:[email-masked]> Please refer to the below screenshot FYI.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
504000010006080000000
MADA
5/21/2021
18:30:51
356.8
0
0
350.31
6.49
5.64
0.85
5/21/2021
Purchase
529415******6812
188815
114115226514
16639931/2021-05-21
0
ARBS2I041473

Hi @Malik Ismail<mailto:[email-masked]> Please confirm to process refund through PayFort.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 26, 2021 1:50 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 6310103499

@Mohammed Athar (TCS)<mailto:[email-masked]>,

Please assist here to check if any amount is captured.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 26, 2021 9:29 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: FW: Drop Payment // 6310103499

@Akshay Berry<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 24, 2021 10:45 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // 6310103499

External email sender, please take precaution.
Hi Team,

Kindly check the below deduction and advise.

Thank you for your help.

Regards,
Manish

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 22, 2021 1:07:14 PM
Subject: Drop Payment // 6310103499

Hi Team,

Order ID: 6310103499
Operation number:0000114115226514
Operation was performed:ARBF2104
Reference number:102470277
Card Number: 5294 1530 0170 6812
Transaction date: May 21, 2021
Transaction amount: SAR356.80
Email: [email-masked]<mailto:[email-masked]>

Issue distribution: the order on ON_VALIDATION_CANCELLED as per customer the amount deducted from his account and he provide us by his bank which confirms the same.

Kindly check and do the needful

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com