Subject: RE: [#3171414] - Returns
From: Jessie Caparas <[email-masked]>
To: Ramesh Gottimukkala <[email-masked]>, Centrepoint <[email-masked]>, "Alexander Gomes" <[email-masked]>, Karim Asklany <[email-masked]>, ArishLaila <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 4 Oct 2021 08:25:43 +0000

Hi @Ramesh Gottimukkala<mailto:[email-masked]>

Please disregard as this is a wrong way of escalation and will take it up with the CS agent.

Thanks for letting me know.

@Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> please ensure we don’t send emails directly to Ramesh and Alex and follow the proper escalation for such concerns.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Ramesh Gottimukkala <[email-masked]>
Sent: Sunday, October 3, 2021 8:04 PM
To: Centrepoint <[email-masked]>; Alexander Gomes <[email-masked]>; Jessie Caparas <[email-masked]>; Karim Asklany <[email-masked]>; ArishLaila <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#3171414] - Returns

Dear @Jessie Caparas<mailto:[email-masked]>

Could you please check the ticket details

This has to trigger to @Karim Asklany<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]> how ever it is triggering to MR alexander and Me

Please do the changes accordingly

Thanks

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 4:53 AM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3171414] - Returns

External email sender, please take precaution.

Problem Statement: Late Delivery
Order Date : Sep 24, 2021
Order ID: 6354465978
Tracking ID:FP0928210002398
Assistance Required: Need Urgent Delivery

Issue Description: The order was shipped from our side on 9/28/21 6:30 AM but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Huma sayed

3171414:1125156
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