Subject: RE: Goodwill Approval
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, Anand Raju <[email-masked]>, Faizal Maradeya <[email-masked]>, Yahia Taha <[email-masked]>
Date: Sun, 3 Oct 2021 15:17:21 +0000

Hi team,
Goodwill processed

Thanks.

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
CCC Remarks
15-Sep
FD
Hamza
6347287247
398
3104600
IN WH
Return received under RMA 1001332471, But RMA deleted - check with IT.
Done
26-Sep
FD
Hamza
6346260876
360.05
3113614
IN WH
Please process missing item
Done
28-Sep
FD
Hamza
6352089555
119
3149787
IN WH
the customer switched 2 RVP from 2 different orders so that item processed under another order from the same customer.proceed manual refund and close.
Refund rejected
28-Sep
FD
Hamza
6344650070
451
3052246
IN WH
Proceed manual refund and close.
Done
29-Sep
FD
Hamza
6348218618
113
3135604
IN WH
As as WH Return processed - refund cannot be done for wrong delivered items - proceed manual refund and close
Done
29-Sep
FD
Hamza
6343713373
381
3058776
IN WH
RTO process stuck due to create manual RMA - check with IT for refund.
Done
Total value
1822.05

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Anand Raju <[email-masked]>
Sent: Sunday, October 03, 2021 2:19 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: RE: Goodwill Approval

Pls proceed

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 2:18 PM
To: Anand Raju <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill Approval

@Anand Raju<mailto:[email-masked]> requesting your kind approval please.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8f5d74c1cc7a4944d4b608d9865fa0b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688567539255007%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SUEPdLN0cvdhFkA62J4TYziBtHgKWT%2BsxuND6ZZCvrQ%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8f5d74c1cc7a4944d4b608d9865fa0b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688567539255007%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1R8ZCqMroGqSdrt8fXLU%2B%2FAd5ZN0kgTEf8hV4ybLyOY%3D&reserved=0>
[lg][hb]

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 12:19 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill Approval

Hi yahai,

Please  process

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 30, 2021 6:09 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill Approval

@Faizal Maradeya<mailto:[email-masked]> requesting your kind approval

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
15-Sep
FD
Hamza
6347287247
398
3104600
IN WH
Return received under RMA 1001332471, But RMA deleted - check with IT.
26-Sep
FD
Hamza
6346260876
360.05
3113614
IN WH
Please process missing item
28-Sep
FD
Hamza
6352089555
119
3149787
IN WH
the customer switched 2 RVP from 2 different orders so that item processed under another order from the same customer.proceed manual refund and close.
28-Sep
FD
Hamza
6344650070
451
3052246
IN WH
Proceed manual refund and close.
29-Sep
FD
Hamza
6348218618
113
3135604
IN WH
As as WH Return processed - refund cannot be done for wrong delivered items - proceed manual refund and close
29-Sep
FD
Hamza
6343713373
381
3058776
IN WH
RTO process stuck due to create manual RMA - check with IT for refund.
Total value
1822.05

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8f5d74c1cc7a4944d4b608d9865fa0b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688567539264955%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=81lqdVrB19nrPsH6aaacq8%2F%2Bkn2vAsmeGIpxQKTP9KI%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8f5d74c1cc7a4944d4b608d9865fa0b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688567539274928%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pGd%2FsuPUpzkkkO1PxaV%2BMSQ8e34Ss22DXPnwahBC5zk%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 30, 2021 5:07 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: Goodwill Approval

Dear Mr. @Yahia Taha<mailto:[email-masked]>,
Kindly we need approval to process goodwill.

Thank you.

Month
Value
Feb
13,809.38
Mar
2417.08
Apr
2810.22
May
1142
Jun
5437.78
Jul
8277.73
Aug
8158.497
Sep
1822.05
Total Value
43,874.74

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
15-Sep
FD
Hamza
6347287247
398
3104600
IN WH
Return received under RMA 1001332471, But RMA deleted - check with IT.
26-Sep
FD
Hamza
6346260876
360.05
3113614
IN WH
Please process missing item
28-Sep
FD
Hamza
6352089555
119
3149787
IN WH
the customer switched 2 RVP from 2 different orders so that item processed under another order from the same customer.proceed manual refund and close.
28-Sep
FD
Hamza
6344650070
451
3052246
IN WH
Proceed manual refund and close.
29-Sep
FD
Hamza
6348218618
113
3135604
IN WH
As as WH Return processed - refund cannot be done for wrong delivered items - proceed manual refund and close
29-Sep
FD
Hamza
6343713373
381
3058776
IN WH
RTO process stuck due to create manual RMA - check with IT for refund.
Total value
1822.05

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8f5d74c1cc7a4944d4b608d9865fa0b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688567539274928%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uEUOBAiwAAG9k24BBs8E2fC4%2BJOdHb4EMpC%2FJDRMkiQ%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8f5d74c1cc7a4944d4b608d9865fa0b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688567539284875%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=s88b3%2Bedd23%2BgrzRa8JR86kOzcqW%2FEesMDebf0rou24%3D&reserved=0>
[lg][hb]

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