Subject: Re: Drop Payment // 7485866651
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Faraz Lohani <[email-masked]>, Naseem Juma <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 2 Oct 2021 03:18:02 -0700 (MST)

Hi Team, 

Please assist on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Naseem Juma" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Akshay Berry" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Tuesday, September 28, 2021 2:31:30 PM 
Subject: Re: Drop Payment // 7485866651 

Hi Faraz, 

Please advise further on this. Pending for closure since Sep 11, 2021. 

Kindly assist us to close this asap. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Faraz Lohani" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Naseem Juma" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, September 27, 2021 1:05:47 PM 
Subject: RE: Drop Payment // 7485866651 

Hi [ mailto:[email-masked] | 
@Naseem Juma ] [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] , 

Reminder again for the refund pending. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Manish Kumar <[email-masked]> 
Sent: Sunday, September 26, 2021 2:37 PM 
To: Faraz Lohani <[email-masked]> 
Cc: Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Juma <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Drop Payment // 7485866651 

External email sender, please take precaution. 

Hi Faraz, 

Please advise if there is any further update. 

Thank you for your help. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 24, 2021 4:45:19 PM 
Subject: Re: Drop Payment // 7485866651 

Hi Faraz, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 21, 2021 1:29:13 PM 
Subject: RE: Drop Payment // 7485866651 

Hi [ mailto:[email-masked] | 
@Naseem Juma ] [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] , 

Reminder for the pending refund as the customer is following up. Please update the serial number 31 on priority on the BH Tracker. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 11:56 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment // 7485866651 

Hi [ mailto:[email-masked] | 
@Naseem Juma ] [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] , 

Reminder. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 18, 2021 3:39 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment // 7485866651 

[ mailto:[email-masked] | @Naseem Juma ] [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] , 

Assist with the refund for an on validation order. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 18, 2021 3:28 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Drop Payment // 7485866651 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the refund for On Validation Order as per below. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 11 September, 2021 17:36:29 
Subject: Drop Payment // 7485866651 

Hi Team, 

Order ID: 7485866651 

Auth ID: 131258 

Transaction number:112411 

Data: Aug 9, 2021 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

Amount: BHD19.98 

​Card Number: BH40BIBB00200003970403 

Issue: the customer placed unsuccessful order and the amount (BHD19.98) has been deducted from his account, kindly check and do the needful. 

Regards, 

Ebrahim Hageb 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com