Subject: Re: ON VALIDATION CANCELLED - 7472637592
From: Apoorv Joshi <[email-masked]>
To: Naseem Juma <[email-masked]>
Cc: "Bhisham Manwani, TCS" <[email-masked]>, malik ismail <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, nooruddeen othiyil <[email-masked]>
Date: Fri, 1 Oct 2021 04:07:09 -0700 (MST)

Dear Naseem, 

Kindly advise if any update for the below. 

Thank you for your help! 

Regards, 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Naseem Juma" <[email-masked]> 
Cc: "Bhisham Manwani, TCS" <[email-masked]>, "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "abdulqader ahmed" <[email-masked]>, "nooruddeen othiyil" <[email-masked]> 
Sent: Tuesday, 28 September, 2021 13:59:43 
Subject: Re: ON VALIDATION CANCELLED - 7472637592 

Dear Naseem, 

Kindly advise if any update from concerned regarding processing of refund. As per email attached this is already shared for refund. If done, please ask them to share with us a refund acknowledgement/proof. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Naseem Juma" <[email-masked]> 
To: "Bhisham Manwani, TCS" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "abdulqader ahmed" <[email-masked]>, "nooruddeen othiyil" <[email-masked]> 
Sent: Sunday, September 26, 2021 8:25:50 PM 
Subject: RE: ON VALIDATION CANCELLED - 7472637592 

From: Bhisham Manwani (TCS) <[email-masked]> 
Sent: Sunday, September 26, 2021 5:07 PM 
To: Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]>; Naseem Juma <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Nooruddeen Othiyil <[email-masked]> 
Subject: Re: ON VALIDATION CANCELLED - 7472637592 

Dear Naseem, 

Please find below benefit pay details. 

Sales not made and Order is Validation cancelled, credit balance will be 0. Please Proceed. 

	

Sr. No 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

1889 	

6/23/2021 21:46 	

'677950 	

'BENEFIT 	

'888310 	

1 - Purchase 	

'048 	

13.58 	

'CAPTURED 	

'00 	

'7472637592 	

'202117462990063 	

'117415137232 	

'7 	

'37.131.55.222 	

'9ae5b7e5-d00e-481d-a65b-b84eb37a0e27 	

'BENEFIT 

Thanks and Regards, 

Bhisham Narayan Manwani 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 26, 2021 1:42 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ON VALIDATION CANCELLED - 7472637592 

External email sender, please take precaution. 

Hi Malik, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 21 September, 2021 16:06:51 
Subject: Re: ON VALIDATION CANCELLED - 7472637592 

Hi Malik, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 1:31:29 PM 
Subject: Re: ON VALIDATION CANCELLED - 7472637592 

Hi Team, 

Kindly assist to get the below case closed for drop payment. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 17, 2021 6:35:55 PM 
Subject: Re: ON VALIDATION CANCELLED - 7472637592 

Hi Team, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 9 September, 2021 09:51:20 
Subject: Re: ON VALIDATION CANCELLED - 7472637592 

Hi Team, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 7, 2021 11:22:57 AM 
Subject: RE: ON VALIDATION CANCELLED - 7472637592 

[ mailto:[email-masked] | @Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Any update? 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 7, 2021 9:28 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abdulqader Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ON VALIDATION CANCELLED - 7472637592 

External email sender, please take precaution. 

Hi Akshay, 

Please check if there is any further update on below. 

Thank you for your help. 

Regards, 

Manish 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 4, 2021 8:30:41 PM 
Subject: RE: ON VALIDATION CANCELLED - 7472637592 

Hi [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Reminder on this. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 4, 2021 7:00 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ON VALIDATION CANCELLED - 7472637592 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist to get an update on the below case. Customer is giving legal threat at this time and is asking for an immediate resolution. 

The case is pending since Aug 13, 2021. 

Please assist to close this on priority. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 3, 2021 10:36:12 PM 
Subject: Re: ON VALIDATION CANCELLED 

Dear Akshay, 

Please advise if any update on the below! 

Regards, 

Apoorv. 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 29 August, 2021 11:56:00 
Subject: RE: ON VALIDATION CANCELLED 

[ mailto:[email-masked] | @Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Reminder. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 28, 2021 10:46 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abdulqader Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ON VALIDATION CANCELLED 

External email sender, please take precaution. 

Hi Akshay, 

Please check if there is any further update. 

Thank you for your help. 

Regards, 

Manish 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 26, 2021 2:58:40 PM 
Subject: RE: ON VALIDATION CANCELLED 

Hi [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Update here asap. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 26, 2021 1:27 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ON VALIDATION CANCELLED 

External email sender, please take precaution. 

Dear Akshay, 

Please advise if any update on the below! 

Regards, 

Apoorv. 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Megh singh" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 21 August, 2021 13:32:16 
Subject: RE: ON VALIDATION CANCELLED 

[ mailto:[email-masked] | @Bhisham Manwani (TCS) ] , 

Please take a look into this. 

Order number : 7472637592 

Date : Jun 23, 2021 

Amount : BHD13.58 

Order Status : ON VALIDATION CANCELLED 

card number : 5559 2604 2437 0181 

Payment mode: Benefit 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 21, 2021 11:25 AM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abdulqader Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: ON VALIDATION CANCELLED 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you please look into this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 19, 2021 12:00 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abdulqader Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ON VALIDATION CANCELLED 

External email sender, please take precaution. 

Hi Jessie, 

Please advise on the below to get it closed. 

Thank you for your help. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Megh singh" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 16, 2021 2:33:22 PM 
Subject: Re: ON VALIDATION CANCELLED 

Dear Naseem, 

Please advise if any update on the below! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Megh singh" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 13, 2021 11:53:37 PM 
Subject: RE: ON VALIDATION CANCELLED 

[ mailto:[email-masked] | @Naseem Juma ] 

Please help us on the below. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 12, 2021 11:49 AM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ON VALIDATION CANCELLED 

External email sender, please take precaution. 

Hi Megh, 

Please assist to check regarding the below drop payment. Thank you for your help! 

Regards, 

Apoorv 

From: "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 28, 2021 2:10:42 PM 
Subject: ON VALIDATION CANCELLED 

Hi team 

Order number : 7472637592 

Date : Jun 23, 2021 

Amount : BHD13.58 

Order Status : ON VALIDATION CANCELLED 

card number : 5559 2604 2437 0181 

Payment mode: Benefit 

Issue description : The customer reported that the amount has been debited from his account on the mentioned date and not refunded yet. 

Kindly check and do the needful, 

Regards, 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C5017bb0a48d249cdb20808d980f6e505%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637682620153487043%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pnaNNyuewLfbxXbmy9p6dflVLnytranVnCyptOh3wPk%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C5017bb0a48d249cdb20808d980f6e505%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637682620153487043%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pnaNNyuewLfbxXbmy9p6dflVLnytranVnCyptOh3wPk%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C5017bb0a48d249cdb20808d980f6e505%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637682620153497003%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zHnD4p%2F2enE7rCtLx3V1w0sQ5POb0YXnC55LzfYN%2B74%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C5017bb0a48d249cdb20808d980f6e505%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637682620153497003%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zHnD4p%2F2enE7rCtLx3V1w0sQ5POb0YXnC55LzfYN%2B74%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C5017bb0a48d249cdb20808d980f6e505%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637682620153506958%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=k9rNUCtB%2BdBmYWNRN1QiPRpifkWpVdUXZQBgrLRkgx8%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: [#3102868] - inbound call-7472637592
From: Naseem Juma <[email-masked]>
To: "[email-masked]" <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Malik Ismail <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>, Centrepoint <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, Mohammed Mutaleb <[email-masked]>
Date: Tue, 21 Sep 2021 06:30:29 +0000

Dear Team,

Please process benefit refund of BD 13.58:

Sr. No
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
1889
6/23/2021 21:46
'677950
'BENEFIT
'888310
1 - Purchase
'048
13.58
'CAPTURED
'00
'7472637592
'202117462990063
'117415137232
'7
'37.131.55.222
'9ae5b7e5-d00e-481d-a65b-b84eb37a0e27
'BENEFIT

Thanks
Naseem Juma

From: Nooruddeen Othiyil <[email-masked]>
Sent: Monday, September 20, 2021 6:33 PM
To: Naseem Juma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; Malik Ismail <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Centrepoint <[email-masked]>
Subject: RE: [#3102868] - inbound call-7472637592

Okay

From: Naseem Juma <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 6:24 PM
To: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3102868] - inbound call-7472637592

Dear Noor,

Please process benefit refund for below order:

Sr. No
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
1889
6/23/2021 21:46
'677950
'BENEFIT
'888310
1 - Purchase
'048
13.58
'CAPTURED
'00
'7472637592
'202117462990063
'117415137232
'7
'37.131.55.222
'9ae5b7e5-d00e-481d-a65b-b84eb37a0e27
'BENEFIT

Thanks
Naseem Juma

From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 5:17 PM
To: Naseem Juma <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#3102868] - inbound call-7472637592

Dear Naseem,

Please find below benefit pay details.

Please process, sales not made credit balance will be 0 as order validation cancelled. Amount 13.58 BHD

Sr. No
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
1889
6/23/2021 21:46
'677950
'BENEFIT
'888310
1 - Purchase
'048
13.58
'CAPTURED
'00
'7472637592
'202117462990063
'117415137232
'7
'37.131.55.222
'9ae5b7e5-d00e-481d-a65b-b84eb37a0e27
'BENEFIT

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>

________________________________
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 1:30 PM
To: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3102868] - inbound call-7472637592

External email sender, please take precaution.
Dear team,

Kindly note the order below is on validation cancelled but the amount deducted from the customer as the provided details.

Order: 7472637592
Transaaction ID : 121356453039
Amount: BHD13.58
Date of deduction: Jun 23, 2021
Master Card : 5559 2604 2437 0181

Please check and process the refund.

Thank you in advance.

Please note that a screenshot has been attached to deduct the amount

Best Regards,
mohammad almawaly
Back Office | Crystel
On Tue, 14 Sep at 7:51 PM , Tinanellicken <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly note that customer did not received the refund and and she raised a ticket number (7472637592) and she will upload the transaction id ,
order number : 7472637592

regards,
Mohammad alqudah

3102868:1125156