Subject: RE: [#3031966] MOC - Order No.29025202545020200501/maintenance
From: Vakeel Ahmad <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Home Box <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Yahia Taha <[email-masked]>
Date: Wed, 29 Sep 2021 13:35:36 +0000

Hi Hamza,

PFA

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Wednesday, September 29, 2021 4:33 PM
To: Vakeel Ahmad <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Home Box <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Yahia Taha <[email-masked]>
Subject: RE: [#3031966] MOC - Order No.29025202545020200501/maintenance

Hi @Vakeel Ahmad<mailto:[email-masked]>,
Reminder.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C366d79ea544644a7f1df08d9834db83c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637685192087775526%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tXeACN%2FKOUZKVdIj%2FmjkM2L%2F68dmnCZS%2Fee8vTS2PqA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C366d79ea544644a7f1df08d9834db83c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637685192087775526%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z3MlSFcbgr%2BTCbHPWViGv7NZYTwr9S0z%2FlsvdhFvUzo%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 28, 2021 5:19 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3031966] MOC - Order No.29025202545020200501/maintenance

Hi @Vakeel Ahmad<mailto:[email-masked]>,
Please provide the inspection report.

Thank you.

Hi @Shakeeb Arsalan<mailto:[email-masked]>
Can you explain why this ticket closed without inform the customer the same thing WH team respond.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C366d79ea544644a7f1df08d9834db83c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637685192087785484%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4ucR7ZdvcNZt7SdXgpiiCH91JH6jf2HGZ1doMgBVbD8%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C366d79ea544644a7f1df08d9834db83c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637685192087785484%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=j5f0M6jBzH5UHYz2mWBURarMuvNnBlrNqrk0TacU1fE%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 11:52 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3031966] - Conversation with Dr.Batarfi

Inspection approved.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C366d79ea544644a7f1df08d9834db83c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637685192087795435%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=d3He3pkteMhCLOY8hGrP8aF4ZRvYe1Zwxx98YTKlExE%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C366d79ea544644a7f1df08d9834db83c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637685192087795435%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nNKSOv2F2jACwxHT0yP0JUVWgtW%2FQGyAARWvswb87Dg%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 11:50 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3031966] - Conversation with Dr.Batarfi

External email sender, please take precaution.
Hi team,

Order Date :   01-May-2020
 Invoice No:  29025202545020200501
CRM No : 3095406

Need approval : Cx is complain that there is a rod inside the sofa which need maintenance pic will be attached.

Regards,
CS Team
On Sat, 28 Aug at 8:00 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

 Problem Statement:  Damaged FF items

Order Date :   01-May-2020
 Invoice No:  29025202545020200501
CRM No : 3095406

Assistance Required:  Need Maintenance

Issue Description: Cx is complain that there is a rod inside the sofa which need maintenance pic will be attached.

Regards,
CS Team Saleh Ahmed

3031966:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#3031966] MOC - Order No.29025202545020200501/maintenance
From: Vakeel Ahmad <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Home Box <[email-masked]>, Yahia Taha <[email-masked]>
Date: Wed, 29 Sep 2021 13:25:24 +0000

Hi Hamza,

Please find attached inspection report above, note that the delivery was done 16th month ago without any complaints.

Work Order Number

Delivery Date

Delivery Type

Delivery Source

Truck ID

Driver

Driver Name

Driver Mobile No

Invoice No

CRM ID

Work Order Details

Invoice Work Order Status Description

Remarks

Customer Name

Mobile No

239559

01-Sep-2021

OTHERS

LRBW

LMG_BJB2964

5122466

Ghulam abbas BNE

0569851052

29025202545020200501

CCC Inspection :

Close

Inspection team reported, 3-seater sofa seat loose and spring damaged due to customer seating at more in one place. it is case of misuse.

AHMAD BA TARFE

0544356774

Regards,

Vakeel Ahmad

Supervisor -HDO

Home Box Riyadh Warehouse

Mobile No +966 549183975 Ext: 4031

E:[email-masked]<mailto:[email-masked]>

<http://www.landmarkgroup.com/><http://www.homeboxstores.com/sa/en>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Tuesday, September 28, 2021 5:19 PM
To: Vakeel Ahmad <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Home Box <[email-masked]>; Yahia Taha <[email-masked]>
Subject: RE: [#3031966] MOC - Order No.29025202545020200501/maintenance

Hi @Vakeel Ahmad<mailto:[email-masked]>,

Please provide the inspection report.

Thank you.

Hi @Shakeeb Arsalan<mailto:[email-masked]>

Can you explain why this ticket closed without inform the customer the same thing WH team respond.

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C513068f9114b417c6bff08d9828af51d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637684355597051716%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Lp4QWxeQxvYAm5k3B46wxGig3nHNNrYX%2F1pOe658dkA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C513068f9114b417c6bff08d9828af51d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637684355597051716%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nuKdy9uvefPJ4frCijgUOx7kWW%2BI%2F%2FrfnD0vCFs7pcM%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 11:52 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3031966] - Conversation with Dr.Batarfi

Inspection approved.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C513068f9114b417c6bff08d9828af51d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637684355597061672%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cEvIGbkLe2Gt%2Fkrc7UEMzIh%2FOSXYmR%2FSHNb3mqEbuvU%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C513068f9114b417c6bff08d9828af51d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637684355597061672%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TieoSwA%2B3TciD63tMS%2FPkpjudKlYKh07SqgqYA0hTTs%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 11:50 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3031966] - Conversation with Dr.Batarfi

External email sender, please take precaution.

Hi team,

Order Date :   01-May-2020
 Invoice No:  29025202545020200501
CRM No : 3095406

Need approval : Cx is complain that there is a rod inside the sofa which need maintenance pic will be attached.

Regards,
CS Team

   On Sat, 28 Aug at 8:00 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

    Problem Statement:  Damaged FF items

   Order Date :   01-May-2020
    Invoice No:  29025202545020200501
   CRM No : 3095406

   Assistance Required:  Need Maintenance

   Issue Description: Cx is complain that there is a rod inside the sofa which need maintenance pic will be attached.

   Regards,
   CS Team Saleh Ahmed

   3031966:1125156