Subject: Re: drop payment KSA #3083138
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Mohammed Athar <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>
Date: Tue, 28 Sep 2021 20:30:57 -0700 (MST)

Hi Malik, 

Kindly assist on the below. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Mohammed Athar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "AHMED OMER" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]> 
Sent: Saturday, September 25, 2021 7:19:07 PM 
Subject: Re: drop payment KSA #3083138 

Hi Akshay, 

We have asked customer for Auth code and he is not sharing the same. The auth code he shared previously was incorrect and the card number is correct. 

Please advise on this. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "AHMED OMER" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]> 
Sent: Wednesday, September 22, 2021 12:29:28 PM 
Subject: RE: drop payment KSA #3083138 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] Auth code will be of six digits? 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Manish Kumar <[email-masked]> 
Sent: Wednesday, September 22, 2021 9:57 AM 
To: Mohammed Athar (TCS) <[email-masked]> 
Cc: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; AHMED OMER <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MOHAMMED MURSHED <[email-masked]> 
Subject: Re: drop payment KSA #3083138 

External email sender, please take precaution. 

Hi Athar, 

The auth code we have received is 106678777. 

Please check and advise. 

Thank you for your help. 

Regards, 

Manish 

From: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMED MURSHED" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 1:01:45 PM 
Subject: RE: drop payment KSA #3083138 

Hi Akshay, 

We have received the payment from the customer but the auth code given below is wrong kindly recheck with the customer to ensure that we are processing the refund to the right customer. 

The order number is 6349012297 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

504000010006080000000 	

MADA 	

9/9/2021 	

15:24:32 	

223.2 	

0 	

0 	

218.71 	

4.49 	

3.9 	

0.59 	

9/9/2021 	

Purchase 	

529415******8501 	

994560 	

1.25212E+11 	

19481080/2021-09-09 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 9:55 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: drop payment KSA #3083138 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

Could you please check and confirm. 

customer email ID: [ mailto:[email-masked] | [email-masked] ] 

transaction ID: 0000125212221315 

amount deducted: 223.20 SAR 

date of deduction: 9/9/2021 

authorization code: 4927 

Card number: 5294155725238501 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 10:36 AM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: drop payment KSA #3083138 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you check on this please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 9:05 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: drop payment KSA #3083138 

External email sender, please take precaution. 

Hi Team, 

Please check the below drop payment concern and refund the amount if the deducted from our end. 

Thank you for your help. 

Regards, 

Manish 

From: "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 11, 2021 11:40:02 AM 
Subject: drop payment KSA #3083138 

Hi Team, 

Ticket No: 3083138 

issue description : drop payment KSA 

customer email ID: [ mailto:[email-masked] | [email-masked] ] 

transaction ID: 0000125212221315 

amount deducted: 223.20 SAR 

date of deduction: 9/9/2021 

authorization code: 4927 

Card number: 5294155725238501 

Regards, 

Ahmed Omer 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com