Subject: Undeliverable: Re: [#3031966] MOC - Order No.29025202545020200501/maintenance
From: <[email-masked]>
To: <[email-masked]>
Date: Tue, 28 Sep 2021 14:55:46 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   9/28/2021 2:55:40 PM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: [#3031966] MOC - Order No.29025202545020200501/maintenance

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       AM6PR09MB3140.eurprd09.prod.outlook.com

Message Hops
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2:55:40 PM      mail.lsmindia.com       localhost       ESMTP   *
3       9/28/2021
2:55:40 PM      localhost       mail.lsmindia.com       ESMTP   *
4       9/28/2021
2:55:41 PM      mail.lsmindia.com       localhost       ESMTP   1 sec
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2:55:42 PM      localhost       mail.lsmindia.com       ESMTP   1 sec
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2:55:44 PM      mail.lsmindia.com       VE1EUR03FT027.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
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2:55:45 PM      VE1EUR03FT027.eop-EUR03.prod.protection.outlook.com     AM7PR04CA0015.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
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2:55:45 PM      AM7PR04CA0015.eurprd04.prod.outlook.com AM6PR09MB3140.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Tue, 28 Sep 2021 07:55:40 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
CC: Vakeel Ahmad <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>,
        Hbriyadh Warehouse <[email-masked]>,
        Mohammed Basheeruddin <[email-masked]>,
        Home Box <[email-masked]>,
        Yahia Taha <[email-masked]>
Subject: Re: [#3031966] MOC - Order No.29025202545020200501/maintenance
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Subject: Re: [#3031966] MOC - Order No.29025202545020200501/maintenance
From: Shakeeb Arsalan <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Vakeel Ahmad <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Home Box <[email-masked]>, Yahia Taha <[email-masked]>
Date: Tue, 28 Sep 2021 07:55:40 -0700 (MST)

External email sender, please take precaution.

Hi Hamza,

Apologies for that.

This is Agent's mistake, He should have followed up with the customer.

Action will be taken against the Agent.

Regards
Shakeeb

________________________________
From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>
To: "Vakeel Ahmad" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "HB.CCCKSA" <[email-masked]>, "Hbriyadh Warehouse" <[email-masked]>, "Mohammed Basheeruddin" <[email-masked]>, "Home Box" <[email-masked]>, "Yahia Taha" <[email-masked]>
Sent: Tuesday, September 28, 2021 7:49:17 PM
Subject: RE: [#3031966] MOC - Order No.29025202545020200501/maintenance

Hi @Vakeel Ahmad<mailto:[email-masked]>,
Please provide the inspection report.

Thank you.

Hi @Shakeeb Arsalan<mailto:[email-masked]>
Can you explain why this ticket closed without inform the customer the same thing WH team respond.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Yahia Taha <[email-masked]>
Sent: Monday, August 30, 2021 11:52 AM
To: Home Box <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; Mohammed Basheeruddin <[email-masked]>
Subject: RE: [#3031966] - Conversation with Dr.Batarfi

Inspection approved.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0b1ee00d9ae14d62e49408d96b935e4d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659102954438064%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=84fMoo09%2BkSLVndXlpQMU0eprTByGOurOlq0vhgowhY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0b1ee00d9ae14d62e49408d96b935e4d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659102954438064%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mMGtYCSSKQa8gl2uMazGcWH7bRbC4PjOhdo%2Fb%2F7HP8c%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 11:50 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3031966] - Conversation with Dr.Batarfi

External email sender, please take precaution.
Hi team,

Order Date :   01-May-2020
 Invoice No:  29025202545020200501
CRM No : 3095406

Need approval : Cx is complain that there is a rod inside the sofa which need maintenance pic will be attached.

Regards,
CS Team
On Sat, 28 Aug at 8:00 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

 Problem Statement:  Damaged FF items

Order Date :   01-May-2020
 Invoice No:  29025202545020200501
CRM No : 3095406

Assistance Required:  Need Maintenance

Issue Description: Cx is complain that there is a rod inside the sofa which need maintenance pic will be attached.

Regards,
CS Team Saleh Ahmed

3031966:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com