Subject: Re: [#3031966] MOC - Order No.29025202545020200501/maintenance
From: Shakeeb Arsalan <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Vakeel Ahmad <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Home Box <[email-masked]>, Yahia Taha <[email-masked]>
Date: Tue, 28 Sep 2021 07:55:40 -0700 (MST)

Hi Hamza, 

Apologies for that. 

This is Agent's mistake, He should have followed up with the customer. 

Action will be taken against the Agent. 

Regards 
Shakeeb 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Vakeel Ahmad" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Hbriyadh Warehouse" <[email-masked]>, "Mohammed Basheeruddin" <[email-masked]>, "Home Box" <[email-masked]>, "Yahia Taha" <[email-masked]> 
Sent: Tuesday, September 28, 2021 7:49:17 PM 
Subject: RE: [#3031966] MOC - Order No.29025202545020200501/maintenance 

Hi [ mailto:[email-masked] | 
@Vakeel Ahmad ] , 

Please provide the inspection report. 

Thank you. 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Can you explain why this ticket closed without inform the customer the same thing WH team respond. 

Thank you. 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Yahia Taha <[email-masked]> 
Sent: Monday, August 30, 2021 11:52 AM 
To: Home Box <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]>; Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; Mohammed Basheeruddin <[email-masked]> 
Subject: RE: [#3031966] - Conversation with Dr.Batarfi 

Inspection approved. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0b1ee00d9ae14d62e49408d96b935e4d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659102954438064%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=84fMoo09%2BkSLVndXlpQMU0eprTByGOurOlq0vhgowhY%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0b1ee00d9ae14d62e49408d96b935e4d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659102954438064%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mMGtYCSSKQa8gl2uMazGcWH7bRbC4PjOhdo%2Fb%2F7HP8c%3D&reserved=0 | www.landmarkgroup.com ] 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 30, 2021 11:50 AM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Vakeel Ahmad < [ mailto:[email-masked] | [email-masked] ] >; Hbriyadh Warehouse < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Basheeruddin < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#3031966] - Conversation with Dr.Batarfi 

External email sender, please take precaution. 

Hi team, 

Order Date : 01-May-2020 
Invoice No: 29025202545020200501 
CRM No : 3095406 

Need approval : Cx is complain that there is a rod inside the sofa which need maintenance pic will be attached. 

Regards, 
CS Team 

On Sat, 28 Aug at 8:00 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Problem Statement: Damaged FF items 

Order Date : 01-May-2020 
Invoice No: 29025202545020200501 
CRM No : 3095406 

Assistance Required: Need Maintenance 

Issue Description: Cx is complain that there is a rod inside the sofa which need maintenance pic will be attached. 

Regards, 
CS Team Saleh Ahmed 

3031966:1125156 
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