Subject: New comment - [#3031966] Conversation with Dr.Batarfi
From: Home Box <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Tue, 28 Sep 2021 14:19:42 +0000

There is a new comment in the ticket submitted by Dr.Batarfi to HelpHBAE   Comment added by : Hamza.abuazzam Nouri Abuazzam  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMDB360F1412BC46D382413DECCEE85927" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vakeel Ahmad</span></a>,
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<div class="MsoNormal">Please provide the inspection report.</div>
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<div class="MsoNormal">Thank you.</div>
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<div class="MsoNormal">Hi <a id="OWAAM7F8AFBBE3E4C45508FAE12C5988D41A1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
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<div class="MsoNormal">Can you explain why this ticket closed without inform the customer the same thing WH team respond.</div>
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<div class="MsoNormal">Thank you.</div>
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<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
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<b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
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Customer Care Center - Home box - KSA</span><b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="www.homeboxstores.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Yahia Taha &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, August 30, 2021 11:52 AM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Vakeel Ahmad &lt;[email-masked]&gt;; Hbriyadh Warehouse &lt;[email-masked]&gt;; Mohammed Basheeruddin &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3031966] - Conversation with Dr.Batarfi</div>
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<div class="MsoNormal">Inspection approved. </div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0b1ee00d9ae14d62e49408d96b935e4d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659102954438064%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=84fMoo09%2BkSLVndXlpQMU0eprTByGOurOlq0vhgowhY%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0b1ee00d9ae14d62e49408d96b935e4d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659102954438064%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=mMGtYCSSKQa8gl2uMazGcWH7bRbC4PjOhdo%2Fb%2F7HP8c%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 30, 2021 11:50 AM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vakeel Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbriyadh Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammed Basheeruddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3031966] - Conversation with Dr.Batarfi</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,</span></div>
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Order Date :   01-May-2020<br>
 Invoice No:  29025202545020200501<br>
CRM No : 3095406<br>
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<strong><span style="font-family:-apple-system">Need approval</span></strong> : Cx is complain that there is a rod inside the sofa which need maintenance pic will be attached.<br>
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Regards,<br>
CS Team</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 28 Aug at 8:00 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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 Problem Statement:  Damaged FF items<br>
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Order Date :   01-May-2020<br>
 Invoice No:  29025202545020200501<br>
CRM No : 3095406<br>
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Assistance Required:  Need Maintenance <br>
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Issue Description: Cx is complain that there is a rod inside the sofa which need maintenance pic will be attached.<br>
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Regards,<br>
CS Team Saleh Ahmed</span></div>
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