Subject: RE: [#3031966] MOC - Order No.29025202545020200501/maintenance
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Vakeel Ahmad <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Home Box <[email-masked]>, Yahia Taha <[email-masked]>
Date: Tue, 28 Sep 2021 14:19:17 +0000

Hi @Vakeel Ahmad<mailto:[email-masked]>,
Please provide the inspection report.

Thank you.

Hi @Shakeeb Arsalan<mailto:[email-masked]>
Can you explain why this ticket closed without inform the customer the same thing WH team respond.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Yahia Taha <[email-masked]>
Sent: Monday, August 30, 2021 11:52 AM
To: Home Box <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; Mohammed Basheeruddin <[email-masked]>
Subject: RE: [#3031966] - Conversation with Dr.Batarfi

Inspection approved.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0b1ee00d9ae14d62e49408d96b935e4d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659102954438064%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=84fMoo09%2BkSLVndXlpQMU0eprTByGOurOlq0vhgowhY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0b1ee00d9ae14d62e49408d96b935e4d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659102954438064%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mMGtYCSSKQa8gl2uMazGcWH7bRbC4PjOhdo%2Fb%2F7HP8c%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 11:50 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3031966] - Conversation with Dr.Batarfi

External email sender, please take precaution.
Hi team,

Order Date :   01-May-2020
 Invoice No:  29025202545020200501
CRM No : 3095406

Need approval : Cx is complain that there is a rod inside the sofa which need maintenance pic will be attached.

Regards,
CS Team
On Sat, 28 Aug at 8:00 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

 Problem Statement:  Damaged FF items

Order Date :   01-May-2020
 Invoice No:  29025202545020200501
CRM No : 3095406

Assistance Required:  Need Maintenance

Issue Description: Cx is complain that there is a rod inside the sofa which need maintenance pic will be attached.

Regards,
CS Team Saleh Ahmed

3031966:1125156
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