Subject: Bank Transfer/My Credits Removal Approval - 9501769083
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 28 Sep 2021 02:43:26 -0700 (MST)

Hi Team, 

Please assist to approve the below for My Credits removal and Bank Transfer for the refund done to his My Credits., 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, September 28, 2021 3:05:44 PM 
Subject: Approval to deactivate My Credtis and reprocess the refund to Bank account 

Hi Team, 
With regards to the order id 9501769083, the customer has placed the order for COD and the refund was processed to My Credits as per our return policy. 

The customer is complaining that he has received the wrong item from our end and wants the refund to be processed to his bank account. We have already pushed back the customer on our policy but he keeps on insisting. 

The customer has been with us since Feb 2020 and this is his 4th order with us. 

Kindly provide approval to deactivate My Credits. 

Regards, 
Nikhil.