Subject: FW: Call back request - 8290006293
From: Mohamed Mahmoud <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Prakash Iyangar <[email-masked]>
Date: Tue, 28 Sep 2021 09:22:15 +0000

Dear Team,

Kindly do the needful.

Thanks

From: Namrita Kanjani <[email-masked]>
Sent: Tuesday, September 28, 2021 1:21 PM
To: Mohamed Mahmoud <[email-masked]>; Ron Thomas <[email-masked]>; Julius Rodrigues <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Subject: Re: Call back request - 8290006293

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: BD2-7AE5-6YM7-T56R-Y|Start Date: 27.09.2021 00:00:00|End Date: 28.11.2021 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: KUW|Checkout Site: N/A

Value: 5 KWD|Minimum Threshold Value: 29 KWD|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Date: Monday, September 27, 2021 at 5:13 PM
To: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Call back request - 8290006293

Dear Team,

Kindly initiate a new Max voucher worth 5 KWD TH 29 KWD valid for two months.

Thanks
Ali

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 27, 2021 5:04 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call back request - 8290006293

Approved. Please give a goodwill voucher of 5 KWD as well.

Thanks
Prakash

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 27, 2021 5:02 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Call back request - 8290006293
Importance: High

Hi @Prakash Iyangar<mailto:[email-masked]>

Please we need an approval for a manual refund here as order was wrong dispatched from WH team,

Instead of dispatching the correct order which is have 16 items they did only for two items even different.

Amount : 29.50 KWD

CST’s history : only this order.

@Reddy Prasad<mailto:[email-masked]> FYI

We have escalated this to KW WH team and we did not get any reply.

Thanks
Ali

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 27, 2021 1:10 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call back request - 8290006293

Looping in @Mohamed Mahmoud<mailto:[email-masked]>

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 27, 2021 1:09 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Call back request - 8290006293

External email sender, please take precaution.
Hi Team,

Can you pls assist regarding the below request.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 27, 2021 2:06:32 PM
Subject: Call back request - 8290006293

Hi Team,
The customer is requesting for a call back as the customer is complaining that he has received a wrong order and he has shared the images for the same.

We have already raised a return request but the 1st one was cancelled and hence we have created a new return request for the collection but the customer wants a call back from an Arabic agent.

Customer Name: Farah Alarbash
Mobile Number: 99962282

Kindly assist.

Regards,
Nikhil.

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