Subject: Undeliverable: Re: [#3132172] - Delivery
From: <[email-masked]>
To: <[email-masked]>
Date: Tue, 28 Sep 2021 08:43:09 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   9/28/2021 8:43:01 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: [#3132172] - Delivery

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       PR3PR09MB4297.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       9/28/2021
8:43:01 AM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       9/28/2021
8:43:01 AM      mail.lsmindia.com       localhost       ESMTP   *
3       9/28/2021
8:43:02 AM      localhost       mail.lsmindia.com       ESMTP   1 sec
4       9/28/2021
8:43:02 AM      mail.lsmindia.com       localhost       ESMTP   *
5       9/28/2021
8:43:03 AM      localhost       mail.lsmindia.com       ESMTP   1 sec
6       9/28/2021
8:43:05 AM      mail.lsmindia.com       AM5EUR03FT029.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
7       9/28/2021
8:43:06 AM      AM5EUR03FT029.eop-EUR03.prod.protection.outlook.com     AS8P250CA0029.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       9/28/2021
8:43:06 AM      AS8P250CA0029.EURP250.PROD.OUTLOOK.COM  PR3PR09MB4297.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Tue, 28 Sep 2021 01:43:01 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
CC: Home Box <[email-masked]>,
        syed ataullah <[email-masked]>,
        Mohammed Shahwaz Ahmed <[email-masked]>,
        Mohammed Basheeruddin <[email-masked]>,
        Vakeel Ahmad <[email-masked]>,
        Jamshid Kurikkal <[email-masked]>,
        Hamza Nouri Ahmad Abu Azzam <[email-masked]>,
        Ismail Aboukhater <[email-masked]>,
        AHMED HASSAN <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>
Subject: Re: [#3132172] - Delivery
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Subject: Re: [#3132172] - Delivery
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Home Box <[email-masked]>, syed ataullah <[email-masked]>, Mohammed Shahwaz Ahmed <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Vakeel Ahmad <[email-masked]>, Jamshid Kurikkal <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Ismail Aboukhater <[email-masked]>, AHMED HASSAN <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Date: Tue, 28 Sep 2021 01:43:01 -0700 (MST)

External email sender, please take precaution.

Hi Yahia,

I am really not sure how did that happen,

Checked the trail, and could not find that the customer was looped in any of our escalations.

However, Will strictly inform all of the Agents to make sure that the customer are not in the loop whenever we forward any case to the concerned team.

Regards
Shakeeb

________________________________
From: "Yahia Taha" <[email-masked]>
To: "Home Box" <[email-masked]>, "syed ataullah" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "Mohammed Shahwaz Ahmed" <[email-masked]>, "Mohammed Basheeruddin" <[email-masked]>, "Vakeel Ahmad" <[email-masked]>, "Jamshid Kurikkal" <[email-masked]>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>, "Ismail Aboukhater" <[email-masked]>, "AHMED HASSAN" <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Sent: Tuesday, September 28, 2021 12:18:38 PM
Subject: RE: [#3132172] - Delivery

Team,

I’m really wondering how the customer is looped in our internal conversation and he is also replying to our mails

@Syed Ataullah<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> could you please check and avoid this going forward.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Safwat Alshawaf <[email-masked]>
Sent: Monday, September 27, 2021 9:04 PM
To: Home Box <[email-masked]>; Yahia Taha <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Vakeel Ahmad <[email-masked]>; Jamshid Kurikkal <[email-masked]>; AHMED HASSAN <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Ismail Aboukhater <[email-masked]>; Mohammed Shahwaz Ahmed <[email-masked]>
Subject: Re: [#3132172] - Delivery

External email sender, please take precaution.
This is strange. I personally went out with my Car, picked up the supervisor who entered my home yesterday and took Photos. I am surprised with this Email. Your Employee came yesterday to take photos and informed me that within two days someone will contact you for installation. I am really disappointed with the way this case is being handled.

On Mon, Sep 27, 2021 at 4:13 PM Home Box <[email-masked]<mailto:[email-masked]>> wrote:
مرحبا،

شكرا لتواصلك معنا.

تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.

​لا يمكن لفريقنا دخول المجمع دون إذن فريق الأمن ، ورفض حارس الأمن السماح للفريق بدخول المجمع.

شكرا لتعاونكم وتفهمكم معنا.

لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.

أصدقائك
فريق الدعم
3132172:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com