Subject: Re: [#3132172] - Delivery
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Home Box <[email-masked]>, syed ataullah <[email-masked]>, Mohammed Shahwaz Ahmed <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Vakeel Ahmad <[email-masked]>, Jamshid Kurikkal <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Ismail Aboukhater <[email-masked]>, AHMED HASSAN <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Date: Tue, 28 Sep 2021 01:43:01 -0700 (MST)

Hi Yahia, 

I am really not sure how did that happen, 

Checked the trail, and could not find that the customer was looped in any of our escalations. 

However, Will strictly inform all of the Agents to make sure that the customer are not in the loop whenever we forward any case to the concerned team. 

Regards 
Shakeeb 

From: "Yahia Taha" <[email-masked]> 
To: "Home Box" <[email-masked]>, "syed ataullah" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mohammed Shahwaz Ahmed" <[email-masked]>, "Mohammed Basheeruddin" <[email-masked]>, "Vakeel Ahmad" <[email-masked]>, "Jamshid Kurikkal" <[email-masked]>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>, "Ismail Aboukhater" <[email-masked]>, "AHMED HASSAN" <[email-masked]>, "HB.CCCKSA" <[email-masked]> 
Sent: Tuesday, September 28, 2021 12:18:38 PM 
Subject: RE: [#3132172] - Delivery 

Team, 

I’m really wondering how the customer is looped in our internal conversation and he is also replying to our mails 

[ mailto:[email-masked] | @Syed Ataullah ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] could you please check and avoid this going forward. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Safwat Alshawaf <[email-masked]> 
Sent: Monday, September 27, 2021 9:04 PM 
To: Home Box <[email-masked]>; Yahia Taha <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Vakeel Ahmad <[email-masked]>; Jamshid Kurikkal <[email-masked]>; AHMED HASSAN <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Ismail Aboukhater <[email-masked]>; Mohammed Shahwaz Ahmed <[email-masked]> 
Subject: Re: [#3132172] - Delivery 

External email sender, please take precaution. 

This is strange. I personally went out with my Car, picked up the supervisor who entered my home yesterday and took Photos. I am surprised with this Email. Your Employee came yesterday to take photos and informed me that within two days someone will contact you for installation. I am really disappointed with the way this case is being handled. 

On Mon, Sep 27, 2021 at 4:13 PM Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

مرحبا، 

شكرا لتواصلك معنا. 

تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به. 

​لا يمكن لفريقنا دخول المجمع دون إذن فريق الأمن ، ورفض حارس الأمن السماح للفريق بدخول المجمع. 

شكرا لتعاونكم وتفهمكم معنا. 

لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى. 

أصدقائك 
فريق الدعم 

3132172:1125156 

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