Subject: New comment - [#3132172] Delivery
From: Home Box <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Tue, 28 Sep 2021 06:48:44 +0000

There is a new comment in the ticket submitted by Safwat to HelpHBAE   Comment added by : Yahia Sholkami Taha  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Team,</div>
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<div class="MsoNormal">I’m really wondering how the customer is looped in our internal conversation and he is also replying to our mails
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<a id="OWAAM17AC4AC898C040D59843352072A71A23" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Syed Ataullah</span></a>
<a id="OWAAM2CBC3BA664AB40569DEE6A3B6A6879E7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a> could you please check and avoid this going forward.
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&amp;sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MTc5NjgwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SAkSO0xz880wiH2QmtI45_rxJX6-Vhbxz3LBuNAM75Y" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MTc5NjgwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Qfp7Tf966pNle2rzD8N4tdS9cGYEDkE2Uw6RWvRnEHI" alt="hb"></span><span style="color:black"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Safwat Alshawaf &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, September 27, 2021 9:04 PM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;; Yahia Taha &lt;[email-masked]&gt;; Mohammed Basheeruddin &lt;[email-masked]&gt;; Vakeel Ahmad &lt;[email-masked]&gt;; Jamshid Kurikkal &lt;[email-masked]&gt;;
 AHMED HASSAN &lt;[email-masked]&gt;; Hamza Nouri Ahmad Abu Azzam &lt;[email-masked]&gt;; Ismail Aboukhater &lt;[email-masked]&gt;; Mohammed Shahwaz Ahmed &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3132172] - Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal">This is strange. I personally went out with my Car, picked up the supervisor who entered my home yesterday and took Photos. I am surprised with this Email. Your Employee came yesterday to take photos and informed me that within two days
 someone will contact you for installation. I am really disappointed with the way this case is being handled.
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<div class="MsoNormal">On Mon, Sep 27, 2021 at 4:13 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا،</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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شكرا لتواصلك معنا.<br>
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تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.<br>
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​لا يمكن لفريقنا دخول المجمع دون إذن فريق الأمن ، ورفض حارس الأمن السماح للفريق بدخول المجمع.<br>
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شكرا لتعاونكم وتفهمكم معنا.<br>
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لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.<br>
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أصدقائك<br>
فريق الدعم</span>
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<span dir="LTR"></span><span dir="LTR"></span><span style="font-size:1.0pt;font-family:fdtktid;color:white"><span dir="LTR"></span><span dir="LTR"></span>3132172:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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