Subject: New comment - [#3143771] 6453498887/ inspection
From: Home Box <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Sep 2021 15:26:31 +0000 (UTC)

There is a new comment in the ticket submitted by Kalyan.khadka to HelpHBAE   Comment added by : Yahia Sholkami Taha  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Team </div>
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<div class="MsoNormal">Please resolve the ticket. </div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&amp;sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, September 27, 2021 5:58 PM<br>
<b>To:</b> Bratindra Mukherjee &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;; Kalyan Khadka &lt;[email-masked]&gt;; Nouf Sultan &lt;[email-masked]&gt;; Yahia Taha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Shamsheer Musthafa &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> New comment - [#3143771] 6453498887/ inspection</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by Kalyan.khadka to HelpHBAE</span></div>
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Comment added by : Crys_HBKSA<br>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'> The customer objects to the response and wants to communicate to solve the problem.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box [[email-masked]]<br>
<b>Sent:</b> Sunday, September 26, 2021 8:43 AM<br>
<b>To:</b> Crys_HBKSA; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> New comment - [#3143771] 6453498887/ inspection</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by Kalyan.khadka to HelpHBAE</span></div>
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Comment added by : Nouf Sultan<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Mr. Yahia,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I contacted the customer and informed him that.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks.</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:#1F497D">Best Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Nouf.Alotaibi</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'><br>
Customer Care Center - Home box - KSA</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C9a671e8a345a4b8f161d08d981c72e4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637683514739604442%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=ENqOtf%2BovDHsdkXHkmrzoNmGtGUHirpJcNFu8B0GiYA%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span style="font-size:10.5pt;font-family:-apple-system"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C9a671e8a345a4b8f161d08d981c72e4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637683514739604442%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=NE2lG%2BZYzz6P8tTES8CQu0UK1AWhtfEkSW40oORkwfg%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 25, 2021 2:52 PM<br>
<b>To:</b> Nouf Sultan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Crys_HBKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kalyan Khadka
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: 6453498887/ inspection </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAMC952AB5534E64CD28EA0B0FF3E2028FA" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nouf
 Sultan</span></a> please call the customer and inform below feedback. </span></div>
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<b><span style="font-size:12.0pt;font-family:-apple-system;color:black">Best Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:12.0pt;font-family:-apple-system;color:black">Yahia Taha</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C9a671e8a345a4b8f161d08d981c72e4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637683514739614403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Dsjx6rGh7uiMIozt8TvrAkrjoJ5B81mDFx3cETIatqI%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span style="font-size:10.5pt;font-family:-apple-system"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C9a671e8a345a4b8f161d08d981c72e4b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637683514739614403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=toLxQM5siXSiBs4RWxcqH3PiH2pFJPqCFTsG5Xrv%2FGM%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Kalyan Khadka &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 25, 2021 2:49 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Bratindra Mukherjee &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Shamsheer Musthafa &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Home Box &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Crys_HBKSA &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> 6453498887/ inspection </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regarding complaint id 3091162, we sent our team for inspection and reports as follows-</span></div>
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</span></span></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system">The invoice was delivered on
<b><span style="color:black">04-Dec-2019.</span></b><span style="color:black"> </span></span>
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</span></span></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system;color:black">As per inspection team the seats of the Apollo 3-Seater Sofa getting pressed down.
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<span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style='font:7.0pt "Times New Roman"'>        
</span></span></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system;color:black">We had already replaced both the sofas before 15 months once.
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</span></span></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system;color:black">Seems someone jumping over or rough use by the customer
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<span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style='font:7.0pt "Times New Roman"'>        
</span></span></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system;color:black">It seems this is misuse by the customer.
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</span></span></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system;color:black">Cannot repair without replacement.
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</span></span></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system;color:black">Attached picture for your reference.
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</span></span></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system;color:black">Item ID 156106680 Apollo 3-Seater Sofa.
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<span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style='font:7.0pt "Times New Roman"'>        
</span></span></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system;color:black">Item qty – 2 pc
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<span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style='font:7.0pt "Times New Roman"'>        
</span></span></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system;color:black">Item was billed as WWD.
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<span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style='font:7.0pt "Times New Roman"'>        
</span></span></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system;color:black;background:yellow">Stock in SOH “2”</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">.
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<span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style='font:7.0pt "Times New Roman"'>        
</span></span></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system;color:black">Attached picture for your reference.
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</span></span></span><span dir="LTR"></span><b><span style="font-size:10.5pt;font-family:-apple-system">Kindly advise further.</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:black">AbdAlrhmn Hassan 568825500</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-size:10.5pt;font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
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