Subject: RE: Benefit refund - 7483744093
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>, Naseem Juma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 27 Sep 2021 11:30:11 +0000

@Bhisham Manwani (TCS)<mailto:[email-masked]> @Naseem Juma<mailto:[email-masked]>,

Reminder for the refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Monday, September 27, 2021 3:15 PM
To: Manish Kumar <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Jessie Caparas <[email-masked]>; Naseem Juma <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Benefit refund - 7483744093

External email sender, please take precaution.
Hi Akshay,

Please check and advise further to close the case.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 September, 2021 11:02:05
Subject: Re: Benefit refund - 7483744093

Hi Akshay,

Please check and advise further to close the case.

Thank you for your response.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 23, 2021 2:32:12 PM
Subject: Re: Benefit refund - 7483744093

Hi Team,

Please assist to get an update on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 21, 2021 1:49:13 PM
Subject: Re: Benefit refund - 7483744093

Hi Faraz,

Kindly assist to get an update on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 9:41:47 PM
Subject: Re: Benefit refund - 7483744093

Hi Akshay,

Please assist to get an update on the below.

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 1:10:45 PM
Subject: RE: Benefit refund - 7483744093

@Bhisham Manwani (TCS)<mailto:[email-masked]> @Naseem Juma<mailto:[email-masked]>,

PFB the screenshot.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 10:16 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit refund - 7483744093

Dear Customer Care team,

Please share screenshot of Credit Removal.

Dear Naseem,

Please find below benefit pay details.
Please process once receive confirmation of credit remove details.

S.No.
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
143
8/1/2021 22:35
'677950
'BENEFIT
'744906
1 - Purchase
'048
'6.69
'CAPTURED
'00
'7483744093
'202121323260096
'121356465750
'7
'95.84.84.239
'bf53b865-a295-4b34-b4a7-2351540b8f6b
'BENEFIT

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 19, 2021 12:04 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit refund - 7483744093

@Bhisham Manwani (TCS)<mailto:[email-masked]>

Please help on the below.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 8:29 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit refund - 7483744093

External email sender, please take precaution.

Hi Team,

Please assist to get an update on the below case. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 11:02:10 AM
Subject: Re: Benefit refund - 7483744093

Hi Team,

Please assist us to get an update on the below.

Thank you for your help.

Regards,

Manish

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 11, 2021 3:05:56 PM
Subject: Re: Benefit refund - 7483744093

Hi Bhisham,

Please confirm if there is any update. Thank you for your help!

Regards,

Apoorv.

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 9 September, 2021 15:44:47
Subject: Re: Benefit refund - 7483744093

Hi Bhisham,

Please confirm if there is any update. Thank you for your help!

Regards,

Apoorv.

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 September, 2021 21:21:46
Subject: Re: Benefit refund - 7483744093

Hi Bhisham,

Please confirm if there is any update. Thank you for your help!

Regards,

Apoorv.

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 31 August, 2021 19:33:44
Subject: Re: Benefit refund - 7483744093

Hi Bhisham,

Please assist to process the refund on the below case to BENEFIT. Order was fully cancelled by WH and refund done to My Credits has been blocked.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 4:55:10 PM
Subject: Benefit refund - 7483744093

Hi Team,

With regards to Order ID 7483744093, the refund was processed to My Credits which were removed under REL-145458.

Kindly process the cancelled refund of BHD 6.69 to the BENEFIT card, the original mode of payment.

Regards,

Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com