Subject: New comment - [#3093525] Inbound call for 2103789921
From: Max <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Sun, 26 Sep 2021 13:39:01 +0000

There is a new comment in the ticket submitted by Salmahbackupsms to HelpMaxAE   Comment added by : Faraz Lohani  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMB069B3E63E7B4F0AA9D6F6DA2DE9363E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish Kumar</span></a>,</div>
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<div class="MsoNormal">Please forward the below issued voucher to the customer as per the details below :</div>
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<div class="MsoNormal">Order No : 2103789921</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div>From: Namrita Kanjani &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, September 26, 2021 5:25 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Gaurav Khemka &lt;[email-masked]&gt;; [email-masked]; Mohamed Fayez Abdel Rahman Elqady &lt;[email-masked]&gt;; Islam Samir Khalil Ali &lt;[email-masked]&gt;; Ahmed
 Balasy &lt;[email-masked]&gt;; Vishwajeet Singh &lt;[email-masked]&gt;; Sanad Zawaneh &lt;[email-masked]&gt;; Sanjana Suresh &lt;[email-masked]&gt;; Raveen Sethupathy &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3093525] - Inbound call for 2103789921</div>
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<div class="MsoNormal"><span style="color:black">Dear Max Team,</span></div>
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<div class="MsoNormal"><span style="color:black">The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.</span></div>
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<span style="color:black">Code: </span><span style="font-size:12.0pt;color:black">E42-7Y2D-LC3P-9YDD-C</span><span style="color:black">|Start Date: 26.09.2021 00:00:00|End Date</span><span style="font-size:12.0pt;color:black"> 26.12.2021
 23:59:00</span>
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<span style="color:black">Type: Serial Voucher|Concept: MAX|Territory:
</span><span style="color:black">EGY</span><span style="color:black">|Checkout Site: N/A</span>
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<span style="color:black">Value: </span><span style="color:black">545 EGP</span><span style="color:black">|Minimum Threshold Value:
</span><span style="color:black">550 EGP</span><span style="color:black">|Maximum Discount:  N/A|Combinable with other vouchers: TRUE</span>
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<div class="MsoNormal"><span style="color:black">Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1</span></div>
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<div class="MsoNormal"><span style="color:black">Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A</span></div>
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<div class="MsoNormal"><span style="color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Namrita Kanjani</span></div>
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<span style="color:black">Senior </span><span style="color:black">E-Commerce Content Merchandiser</span>
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<div class="MsoNormal"><span style="color:black">Web Team | Landmark Group</span></div>
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<div class="MsoNormal"><span style="color:black">w: webteam.com</span></div>
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<div class="MsoNormal"><span style="color:black">t: +97145172143</span></div>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Sunday, September 26, 2021 at 4:25 PM<br>
<b>To: </b>Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Mohamed
 Fayez Abdel Rahman Elqady &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Islam Samir Khalil Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Ahmed Balasy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 Vishwajeet Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Sanjana Suresh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 Namrita Kanjani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Raveen Sethupathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: Fwd: [#3093525] - Inbound call for 2103789921</span>
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<div class="MsoNormal">Hi <a id="OWAAM73BD4EAC3A1E4CB5BE01947DE04C26D2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Namrita Kanjani</span></a>,</div>
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<div class="MsoNormal">Please issue a voucher for the following details :</div>
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<div class="MsoNormal">Amount : 545 EGY</div>
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<div class="MsoNormal">TH : 550 EGY</div>
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<div class="MsoNormal">Concept : MAX</div>
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<div class="MsoNormal">Validity : 3 months</div>
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<div class="MsoNormal"><a id="OWAAMD66F5053A9254274B7B270465B43E0D6" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Raveen Sethupathy</span></a></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 22, 2021 9:41 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mohamed Fayez Abdel Rahman Elqady &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Islam Samir Khalil Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmed Balasy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishwajeet Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sanjana Suresh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Fwd: [#3093525] - Inbound call for 2103789921</div>
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<div class="MsoNormal"><a id="OWAAM8086D9A17D114009B9F591B33FF0728C" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanjana Suresh</span></a></div>
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<div class="MsoNormal">Please address the issue.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Gaurav Khemka</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 22 September 2021 8:06 PM<br>
<b>To:</b> Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mohamed Fayez Abdel Rahman Elqady &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Islam Samir Khalil Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmed Balasy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishwajeet Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Fwd: [#3093525] - Inbound call for 2103789921</div>
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<div class="MsoNormal">Hi <a id="OWAAMB2CF32EA550648E4B657D13F403A620F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Gaurav Khemka</span></a>,</div>
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<div class="MsoNormal">Any update?</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 20, 2021 4:27 PM<br>
<b>To:</b> Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mohamed Fayez Abdel Rahman Elqady &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Islam Samir Khalil Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmed Balasy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishwajeet Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Fwd: [#3093525] - Inbound call for 2103789921</div>
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<div class="MsoNormal">Hi <a id="OWAAM6C4D79DE093F4BBF9AF4600BCA441275" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Gaurav Khemka</span></a>,</div>
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<div class="MsoNormal">Order Number : 2103789921</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 20, 2021 4:21 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mohamed Fayez Abdel Rahman Elqady &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Islam Samir Khalil Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmed Balasy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishwajeet Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Fwd: [#3093525] - Inbound call for 2103789921</div>
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<div class="MsoNormal">Dear Faraz,</div>
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<div class="MsoNormal">Please share the order number please for further investigation.</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 20 September 2021 3:38 PM<br>
<b>To:</b> wafaa Rashad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Fwd: [#3093525] - Inbound call for 2103789921</div>
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<div class="MsoNormal">Hi <a id="OWAAM391BFA41B226402EA9452489BE5BF482" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Gaurav Khemka</span></a>,</div>
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<div class="MsoNormal">This is in regard to the order number mentioned above that the customer received the order but as per hybris it is marked as NDR which was wrongly marked by the courier team.</div>
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<div class="MsoNormal">Now, customer wants to return the order, and the return cannot be done as the status is already NDR. 
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<div class="MsoNormal">Please advise further.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> wafaa Rashad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 15, 2021 7:27 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Fwd: [#3093525] - Inbound call for 2103789921</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.5pt;font-family:"Arial",sans-serif'>Good afternoon,</span></div>
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<div class="MsoNormal"><span style='font-size:11.5pt;font-family:"Arial",sans-serif'>after checking with the concerned Hub they confirmed that the order was delivered under the tracking number 7781720 , as the other TN was updated by mistake as returned 4023241.</span></div>
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<div class="MsoNormal"><span style='font-size:11.5pt;font-family:"Arial",sans-serif'>We have added a free shipment as a compensation for the mistake so that you wont be charged twice for the same order , it will be reflected within the next money transfer or
 by 14 days maximum.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:11.5pt;font-family:"Arial",sans-serif'>If there is any other inquiry you would like us to assist you with please don't hesitate to contact us anytime we are always here to help.<br>
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You will be receiving a survey after this ticket is closed to evaluate your satisfaction , we <br>
really appreciate if you take a few seconds of your time to fill it it will be more than helpful in improving our service.  <br>
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Thanks for choosing Bosta.<br>
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wishing you a wonderful day.</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>513745:856929</span><span style='font-size:11.5pt;font-family:"Arial",sans-serif'>
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