Subject: RE: [#3093525] - Inbound call for 2103789921
From: Faraz Lohani <[email-masked]>
To: Namrita Kanjani <[email-masked]>, Gaurav Khemka <[email-masked]>, "[email-masked]" <[email-masked]>, Mohamed Fayez Abdel Rahman Elqady <[email-masked]>, Islam Samir Khalil Ali <[email-masked]>, Ahmed Balasy <[email-masked]>, Vishwajeet Singh <[email-masked]>, Sanad Zawaneh <[email-masked]>, Sanjana Suresh <[email-masked]>, Raveen Sethupathy <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Sep 2021 13:38:54 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Please forward the below issued voucher to the customer as per the details below :
Order No : 2103789921

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Namrita Kanjani <[email-masked]>
Sent: Sunday, September 26, 2021 5:25 PM
To: Faraz Lohani <[email-masked]>; Gaurav Khemka <[email-masked]>; [email-masked]; Mohamed Fayez Abdel Rahman Elqady <[email-masked]>; Islam Samir Khalil Ali <[email-masked]>; Ahmed Balasy <[email-masked]>; Vishwajeet Singh <[email-masked]>; Sanad Zawaneh <[email-masked]>; Sanjana Suresh <[email-masked]>; Raveen Sethupathy <[email-masked]>
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: [#3093525] - Inbound call for 2103789921

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: E42-7Y2D-LC3P-9YDD-C|Start Date: 26.09.2021 00:00:00|End Date 26.12.2021 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: EGY|Checkout Site: N/A

Value: 545 EGP|Minimum Threshold Value: 550 EGP|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Date: Sunday, September 26, 2021 at 4:25 PM
To: Gaurav Khemka <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Mohamed Fayez Abdel Rahman Elqady <[email-masked]<mailto:[email-masked]>>, Islam Samir Khalil Ali <[email-masked]<mailto:[email-masked]>>, Ahmed Balasy <[email-masked]<mailto:[email-masked]>>, Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>, Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>, Sanjana Suresh <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Fwd: [#3093525] - Inbound call for 2103789921

Hi @Namrita Kanjani<mailto:[email-masked]>,

Please issue a voucher for the following details :

Amount : 545 EGY
TH : 550 EGY
Concept : MAX
Validity : 3 months

@Raveen Sethupathy<mailto:[email-masked]>

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Gaurav Khemka <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 22, 2021 9:41 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mohamed Fayez Abdel Rahman Elqady <[email-masked]<mailto:[email-masked]>>; Islam Samir Khalil Ali <[email-masked]<mailto:[email-masked]>>; Ahmed Balasy <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Fwd: [#3093525] - Inbound call for 2103789921

@Sanjana Suresh<mailto:[email-masked]>

Please address the issue.

Regards,
Gaurav Khemka

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 September 2021 8:06 PM
To: Gaurav Khemka <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mohamed Fayez Abdel Rahman Elqady <[email-masked]<mailto:[email-masked]>>; Islam Samir Khalil Ali <[email-masked]<mailto:[email-masked]>>; Ahmed Balasy <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Fwd: [#3093525] - Inbound call for 2103789921

Hi @Gaurav Khemka<mailto:[email-masked]>,

Any update?

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 4:27 PM
To: Gaurav Khemka <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mohamed Fayez Abdel Rahman Elqady <[email-masked]<mailto:[email-masked]>>; Islam Samir Khalil Ali <[email-masked]<mailto:[email-masked]>>; Ahmed Balasy <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Fwd: [#3093525] - Inbound call for 2103789921

Hi @Gaurav Khemka<mailto:[email-masked]>,

Order Number : 2103789921

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Gaurav Khemka <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 4:21 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mohamed Fayez Abdel Rahman Elqady <[email-masked]<mailto:[email-masked]>>; Islam Samir Khalil Ali <[email-masked]<mailto:[email-masked]>>; Ahmed Balasy <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Fwd: [#3093525] - Inbound call for 2103789921

Dear Faraz,

Please share the order number please for further investigation.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 20 September 2021 3:38 PM
To: wafaa Rashad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Gaurav Khemka <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Fwd: [#3093525] - Inbound call for 2103789921

Hi @Gaurav Khemka<mailto:[email-masked]>,

This is in regard to the order number mentioned above that the customer received the order but as per hybris it is marked as NDR which was wrongly marked by the courier team.
Now, customer wants to return the order, and the return cannot be done as the status is already NDR.

Please advise further.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: wafaa Rashad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 7:27 PM
To: [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Fwd: [#3093525] - Inbound call for 2103789921

External email sender, please take precaution.
Good afternoon,
after checking with the concerned Hub they confirmed that the order was delivered under the tracking number 7781720 , as the other TN was updated by mistake as returned 4023241.

We have added a free shipment as a compensation for the mistake so that you wont be charged twice for the same order , it will be reflected within the next money transfer or by 14 days maximum.

If there is any other inquiry you would like us to assist you with please don't hesitate to contact us anytime we are always here to help.

You will be receiving a survey after this ticket is closed to evaluate your satisfaction , we
really appreciate if you take a few seconds of your time to fill it it will be more than helpful in improving our service.

Thanks for choosing Bosta.

wishing you a wonderful day.
513745:856929
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