Subject: RE: [#3100846] - Conversation with Saeed Alharbi CRM approved but no one contacted
From: Nouf Sultan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Landmark Group <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Kalyan Khadka <[email-masked]>, Nada Hattar <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 26 Sep 2021 07:32:29 +0000

Hi Mr. Yahia,

I contacted the customer and informed him that.

Thanks.

Best Regards
Nouf.Alotaibi
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CNouf.Sultan%40landmarkgroup.com%7C4ce3180612984c5b0c2f08d93fbb1dfb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637610895149902028%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1qnIf06btt%2BAWlvyZe6RusLc%2B1Ju62sStHE%2BRePKmi0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNouf.Sultan%40landmarkgroup.com%7C4ce3180612984c5b0c2f08d93fbb1dfb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637610895149902028%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=liy5cYTOuNNGmyq4ga3idPOJPOjNw%2B49oOXND9AIyxs%3D&reserved=0>
[lg][hb]
From: Yahia Taha <[email-masked]>
Sent: Sunday, September 26, 2021 10:18 AM
To: Nouf Sultan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Landmark Group <[email-masked]>; AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Kalyan Khadka <[email-masked]>; Nada Hattar <[email-masked]>; Crys_HBKSA <[email-masked]>; [email-masked]
Subject: RE: [#3100846] - Conversation with Saeed Alharbi CRM approved but no one contacted

@Nouf Sultan<mailto:[email-masked]> please call the customer and inform below feedback.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CNouf.Sultan%40landmarkgroup.com%7C83a858e2dda1413728f508d980bdbf4e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637682375611465113%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tP6EwEZen41i1jk6g2wb%2FgRZgFyHmVno9U7VxFw3004%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNouf.Sultan%40landmarkgroup.com%7C83a858e2dda1413728f508d980bdbf4e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637682375611470089%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KdQsbsHuSUL94dC7CTNB8z68qlLJnLRcNBB%2FJj7Fd20%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 25, 2021 4:27 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3100846] - Conversation with Saeed Alharbi CRM approved but no one contacted

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding subjected customer, we sent our team for inspection and reports as follows-

  *   The invoice cancelled in GDMS and CRM.
  *   Possibly this invoice was cancelled and made new invoice as C & C
  *   As per inspection team the seating cushion for Arlington 3 + Seater Sofa W/2Cushions-Dark pressed down and zip is not working on few seats. Also, tea/coffee has poured on the cushion as you can see the picture
  *   Since the invoice was billed as last pc from store and already been 14 months of delivery.
  *   It Seems this is the case of use.
  *   It seems this is misuse by the customer.
  *   Cannot repair without replacement.
  *   Attached picture for your reference.
  *   Item ID 162022151 & 162022150 Arlington 2+3Seater Sofa W/2Cushions-Dark.
  *   Item qty – 1 pc each.
  *   Item was billed as WWD.
  *   Stock in SOH “0” both the item.
  *   Attached picture for your reference.
  *   Kindly advise further.
SAEAD AL HARBI 0556555165

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CNouf.Sultan%40landmarkgroup.com%7C83a858e2dda1413728f508d980bdbf4e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637682375611475070%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BWYD%2BLS12a%2Fj3%2FOIQXGYQC3qIS%2Bg3nLLiNktxd8ShQ4%3D&reserved=0>
[lg]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 24, 2021 6:38 AM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3100846] - Conversation with Saeed Alharbi CRM approved but no one contacted

External email sender, please take precaution.
Please take a look at ticket #3100846<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3100846&data=04%7C01%7CNouf.Sultan%40landmarkgroup.com%7C83a858e2dda1413728f508d980bdbf4e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637682375611480048%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XdOYCaU755FJ3hbIz0EMrD62Ohx4tTCvUmSZLAMWW%2B8%3D&reserved=0> raised by Saeed Alharbi ([email-masked]<mailto:[email-masked]>).

Hi Team.

Kindly update regarding this issue or share the inspection team report.

Invoice number 29014201234420200624
CRM: 3065744

Thanks&Regards.
The Support Team.

On Wed, 22 Sep at 9:32 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
مرحبا،

شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.

نود إخبارك بأن العمل قيد الإجراء الحين وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.

نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.

نحن نقدر صبرك.

أصدقائك ،
فريق الدعم

3100846:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com