Subject: RE: Drop Payment - 7483694768
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Naseem Juma <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, PRINCE MALIK <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 26 Sep 2021 05:12:28 +0000

Hi @Bhisham Manwani (TCS)<mailto:[email-masked]>

I see this in row # 10 of the ecom refund sheet.

A gentle reminder on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, September 25, 2021 3:44 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Naseem Juma <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; PRINCE MALIK <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Drop Payment - 7483694768

External email sender, please take precaution.
Hi Jessie,

Kindly assist to get an update on this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 21, 2021 7:13:44 PM
Subject: RE: Drop Payment - 7483694768

@Bhisham Manwani (TCS)<mailto:[email-masked]> @Naseem Juma<mailto:[email-masked]>

Is this done?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 21, 2021 2:38 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 7483694768

External email sender, please take precaution.
Hi Team,

Please assist on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 19, 2021 4:00:18 PM
Subject: Re: Drop Payment - 7483694768

Hi Team,

Please assist to get an update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 19, 2021 3:50:09 PM
Subject: Re: Drop Payment - 7483694768

Hi Team,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 5:09:34 PM
Subject: Re: Drop Payment - 7483694768

Hi Malik,

Kindly assist to get an update on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 8, 2021 2:56:16 PM
Subject: RE: Drop Payment - 7483694768

Hi @Bhisham Manwani (TCS)<mailto:[email-masked]> @Naseem Juma<mailto:[email-masked]>,

Order cancelled. There is no my credit to remove.

Please process refund.

Regards,
Malik
From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 5, 2021 12:38 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Naseem Juma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 7483694768

Dear Customer Care team,

Approved to Remove my credit. Please share screenshot.

Dear Naseem,

Please find below benefit pay details. Sales not made order was cancelled.
Please process once receive confirmation of credit remove details.

S.No.
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
116
8/1/2021 19:57
'677950
'BENEFIT
'837462
1 - Purchase
'048
'38.1
'CAPTURED
'00
'7483694768
'202121381465888
'121356458036
'7
'77.69.221.251
'942b2cf7-b56a-4e25-b5b4-dfa8b7335234
'BENEFIT

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>

________________________________
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 4, 2021 9:34 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 7483694768

External email sender, please take precaution.
Hi Akshay,

Please assist to get an update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 6:51:48 PM
Subject: Drop Payment - 7483694768

Hi Bhisham,

With reference to the order number: 7483694768

Order is on validation cancelled and customer is reporting that the amount has been deducted and not returned to their account. Please assist to check regarding this drop payment with the below details:

Amount Deducted: BHD 38.10
Date Of Deduction: Aug 1, 2021
Customer's email address: [email-masked]<mailto:[email-masked]>
Authorisation code: 837462
Payment Mode: BENEFIT

Attaching deduction screenshot which customer has shared. Thank you for your help!

Regards,
Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com