Subject: New comment - [#3143771] 6453498887/ inspection
From: Home Box <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Sep 2021 11:52:00 +0000

There is a new comment in the ticket submitted by Kalyan.khadka to HelpHBAE   Comment added by : Yahia Sholkami Taha  Comment Content:  <div class="WordSection1">
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<a id="OWAAMC952AB5534E64CD28EA0B0FF3E2028FA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nouf Sultan</span></a> please call the customer and inform below feedback.
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&amp;sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MTE4ODk3NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UNyttb17N-RbgQ3sbNqqcbFYvxGoh9cD_IXebbKxXt0" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MTE4ODk3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6yNva5ez876iYx0WMqGWxJMhHKsevrcajIFPQutiTgw" alt="hb"></span><span style="color:black"></span>
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<div>From: Kalyan Khadka &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, September 25, 2021 2:49 PM<br>
<b>To:</b> Yahia Taha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Bratindra Mukherjee &lt;[email-masked]&gt;; Shamsheer Musthafa &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;; Crys_HBKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> 6453498887/ inspection </div>
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<div class="MsoNormal">Dear <a id="OWAAM0230415B0ADB4101A27EF3D317D54BCD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a>,</div>
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<div class="MsoNormal">Regarding complaint id 3091162, we sent our team for inspection and reports as follows-</div>
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<li class="MsoListParagraphCxSpFirst" style="color:black;margin-bottom:0in;margin-left:4.5pt;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"></a><a rel="noreferrer"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="color:windowtext">T</span></span></span></span></span></span></span></a><a rel="noreferrer"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk72924476"><span style="color:windowtext">he
</span></span></span></span></span></span></span></span></a><a rel="noreferrer"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188"><span style="color:windowtext">invoice
 was delivered on </span></span></span></span></span></span></span></span></span></a><span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188"><b>04-Dec-2019.</b></span></span></span></span></span></span></span></span></span><span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188"><div></div></span></span></span></span></span></span></span></span></span>
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<li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:0in;margin-left:4.5pt;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188">As
 per inspection team the seats of the Apollo 3-Seater Sofa getting pressed down.<div></div></span></span></span></span></span></span></span></span></span>
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<li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:0in;margin-left:4.5pt;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188">We
 had already replaced both the sofas before 15 months once.<div></div></span></span></span></span></span></span></span></span></span>
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<li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:0in;margin-left:4.5pt;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188">Seems
 someone jumping over or rough use by the customer <div></div></span></span></span></span></span></span></span></span></span>
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<li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:0in;margin-left:4.5pt;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188">It
 seems this is misuse by the customer.<div></div></span></span></span></span></span></span></span></span></span>
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<li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:0in;margin-left:4.5pt;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188">Cannot
 repair without replacement.<div></div></span></span></span></span></span></span></span></span></span>
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<span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188">Attached
 picture for your reference.<div></div></span></span></span></span></span></span></span></span></span>
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<li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:0in;margin-left:4.5pt;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188">Item
 ID 156106680 Apollo 3-Seater Sofa.<div></div></span></span></span></span></span></span></span></span></span>
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<li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:0in;margin-left:4.5pt;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188">Item
 qty – 2 pc<div></div></span></span></span></span></span></span></span></span></span>
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<li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:0in;margin-left:4.5pt;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188">Item
 was billed as WWD.<div></div></span></span></span></span></span></span></span></span></span>
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<li class="MsoListParagraphCxSpMiddle" style="color:black;margin-bottom:0in;margin-left:4.5pt;mso-add-space:auto;line-height:normal;mso-list:l0 level1 lfo3">
<span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188"><span style="background:yellow;mso-highlight:yellow">Stock
 in SOH “2”</span></span></span></span></span></span></span></span></span></span><span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188">.<div></div></span></span></span></span></span></span></span></span></span>
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<span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk72924476"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188">Attached
 picture for your reference.<div></div></span></span></span></span></span></span></span></span></span>
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<span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188"><a rel="noreferrer"></a><a rel="noreferrer"><span style="mso-bookmark:_Hlk74505949"><b>Kindly
 advise </b></span></a></span></span></span></span></span></span></span></span><span style="mso-bookmark:_Hlk67045691"><span style="mso-bookmark:_Hlk78995031"><span style="mso-bookmark:_Hlk75628458"><span style="mso-bookmark:_Hlk70164145"><span style="mso-bookmark:_Hlk64887542"><span style="mso-bookmark:_Hlk67047526"><span style="mso-bookmark:_Hlk79676157"><span style="mso-bookmark:_Hlk75293188"><span style="mso-bookmark:_Hlk74505949"><b>further.</b><div></div></span></span></span></span></span></span></span></span></span>
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<div class="MsoNormal"><span style="mso-bookmark:_Hlk79676157"><b><span style="color:black">AbdAlrhmn Hassan 568825500</span></b></span></div>
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><b><span style='font-family:"Britannic Bold",sans-serif;color:#323E4F'><br>
</span></b><span style='font-size:12.0pt;font-family:"Bradley Hand ITC";color:#323E4F'>Home-COD</span>
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311</span><span style="font-size:9.0pt;font-family:Aharoni;color:#323E4F"></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C0d9c7dd418de46dd0d7908d9801a6acc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637681673512050715%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=RsD52rv0Wx5%2BxLqcLZ9ehLJriYtxrW%2BSKcNVnn2pBr8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
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Attachments :
1. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043261188976'>1632392761807.jpg</a><br />2. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043261188977'>1632392761809.jpg</a><br />3. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043261188978'>1632392761812.jpg</a><br />4. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043261188979'>1632392761817.jpg</a><br />5. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043261188980'>1632392761820.jpg</a><br />6. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043261188981'>HB Inspection report  تقرير الفنيHB.docx</a>