Subject: Re: Web-team Productivity for September
From: [email-masked]
To: Saurabh Dadu <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, elsadeg aa <[email-masked]>
Date: Wed, 22 Sep 2021 20:13:27 +0400

On 2021-09-22 19:51, Saurabh Dadu wrote:
> Shakeeb, Ali, Abdelmonim,
> 
>  Please set up a call with me tomorrow to discuss this.
> 
>  I can do 2pm India Time.
> 
> Saurabh Dadu
> LiveSalesman
> India: +91 120 4332621 x 17
> US: 1 240 949 2437
> Cell: +91 9810175203
> 
> -------------------------
> 
> From: Shakeeb Arsalan <[email-masked]>
> Sent: 22 September 2021 7:45 PM
> To: abdulmonem <[email-masked]>; elsadeg aa
> <[email-masked]>
> Cc: Saurabh Dadu <[email-masked]>
> Subject: Web-team Productivity for September
> 
> Hi Abdulmonem / Ali,
> 
> PFA productivity report for the web-team from 1st to 20th Sept and
> assist regarding the below points.
> 
> - Agents Performance still much less than the expectation.
> - Need to focus on the following Agent's productivity ( Rashid, Zain,
> Saud) Their productivity is below average.
> - Need to make sure all the interactions are proper.
> - All of the Agents from now on are required to do 75 interactions at
> least daily (This should be followed strictly).
> - Agent should know how to prioritize the cases and work on them
> ascendingly.
> 
> Please note that we need to see improvement in the quality and
> quantity of all interactions.
> 
> For any assistance needed please feel free to reach out to me.
> 
> Regards

Hi Shakeeb,

Thank you for your email.

I will call you tomorrow at the time you mentioned to discuss the issues 
you raised.

Many thanks