Subject: Re: Deducted Twice // 6319680610
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Sep 2021 07:22:34 -0700 (MST)

Dear Athar, 

Thank you for your prompt response. 

Just to confirm you have checked with both card numbers: 
5297 4121 0912 7926 
5310 9540 5242 0850 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, September 22, 2021 7:45:18 PM 
Subject: RE: Deducted Twice // 6319680610 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] We have received only one payment that is of 16 th June with the below mentioned card number & amount. 

Another payment of 22 nd June is not found in our bank account. Kindly ask the customer to recheck again & confirm. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, September 21, 2021 1:40 PM 
To: Mohammed Athar (TCS) <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Deducted Twice // 6319680610 

External email sender, please take precaution. 

Dear Athar, 

Please check and assist on the below on priority. 

@Malik: Kindly approve to refund if the payment is found. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 1:20:09 PM 
Subject: Re: Deducted Twice // 6319680610 

Dear Athar, 

Please assist to check regarding the below drop payment, the amount has been deducted twice for the same order. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 18, 2021 7:08:50 PM 
Subject: Deducted Twice // 6319680610 

Hi team 

Order ID : 6319680610 

Customer ID : [ mailto:[email-masked] | [email-masked] ] 

Auth Code: 070949 

Card number : 5297 4121 0912 7926 & 5310 9540 5242 0850 

Amount: SAR134.72 

Date: Jun 16, 2021 & Jun 22, 2021 

The customer reported that she has been debited twice while placing the order 6319680610 from her card and her husband's card according to the bank statement she provided for both operations. 

Please check and do the needful. 

Regards, 

Ebrahim Hageb 

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