Subject: Web-team Productivity for September
From: Shakeeb Arsalan <[email-masked]>
To: abdulmonem <[email-masked]>, elsadeg aa <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Wed, 22 Sep 2021 07:15:52 -0700 (MST)

Hi Abdulmonem / Ali, 

PFA productivity report for the web-team from 1st to 20th Sept and assist regarding the below points. 

- Agents Performance still much less than the expectation. 
- Need to focus on the following Agent's productivity ( Rashid, Zain, Saud) Their productivity is below average. 
- Need to make sure all the interactions are proper. 
- All of the Agents from now on are required to do 75 interactions at least daily (This should be followed strictly). 
- Agent should know how to prioritize the cases and work on them ascendingly. 

Please note that we need to see improvement in the quality and quantity of all interactions. 

For any assistance needed please feel free to reach out to me. 

Regards 
Shakeeb