Subject: RE: MOC Order No.6344109841-Damaged while delivery
From: Srimal Kurera <[email-masked]>
To: Yahia Taha <[email-masked]>, Vakeel Ahmad <[email-masked]>
Cc: hbriyadh delivery <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Thikra Alhazazi <[email-masked]>, "AHMED HASSAN" <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Vakeel Ahmad <[email-masked]>
Date: Wed, 22 Sep 2021 12:56:15 +0000

Dear Yahia, this is quality issues we already identified and escalated to DXB team. However, team is working on this.

Dear Vakeel, please arrange to collect and process RDO.

Srimal Kurera
Warehouse Manager
HOMEBOX RIYADH RDC
Ext(IP): 4034,  Mobile: +966 54 032 6255
Email: [email-masked]<mailto:[email-masked]>

<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>

From: Yahia Taha <[email-masked]>
Sent: Wednesday, September 22, 2021 1:49 PM
To: Srimal Kurera <[email-masked]>
Cc: hbriyadh delivery <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Thikra Alhazazi <[email-masked]>; AHMED HASSAN <[email-masked]>; Crys_HBKSA <[email-masked]>; [email-masked]; Vakeel Ahmad <[email-masked]>
Subject: RE: MOC Order No.6344109841-Damaged while delivery

Dear Srimal
Further to our discission requesting your kind approval to collect mentioned item and process RDO, (162163614-Hampton Twin Size Bed - 120x200 cms)

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cbc1178dbf0fc4e236b9d08d97db6a772%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679045848667320%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Om89N3yAO3mroZ4h9nOLOBY2Ljw3SXIUEZM1l7koOTU%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cbc1178dbf0fc4e236b9d08d97db6a772%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679045848677271%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AXD9UPxojr7vxATortTNerLryCigLWQpX5TxiErCElk%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 6, 2021 5:23 PM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC Order No.6344109841-Damaged while delivery

Hi Ismail,

There was no problem with the homebox product during the delivery. The team also showed the bed parts hardware to the customer because the customer said that I have to send this bed somewhere else, inspection team told that the bed Footbard and side rail is damaged. This is case of misuse.

3116908
9/5/2021 3:34:01 PM
6344109841
eyad idris
538301013
Enquiry
Pending Delivery
Others
Closed
Wakeel Ahmed
RIYADH
There was no problem with the HB product during the delivery. The team also showed the bed parts hardware to the customer because the customer said that I have to send this bed somewhere else, inspection team told that the bed FB and side rail is damaged. This is case of misuse.

-
-
-

6109
05-Sep-2021

Store Code
Schedule No
Invoice No
Delivery Type
Initial Delivery Type
Schedule Date
Schedule Status
Value
Item DO No
Driver HRMS ID
Last DO No
Last Driver
Remark
Invoice Date
Customer Name
Mobile No
Subzone
Area
Fixing Time
Cargo Remarks
Volume
GRP Cluster
Slot
Nature Of Delivery
Item Code
Item Delivery Type
Item Description
Sch Item Status
88887
105179481
6344109841
DEL
DEL
01-Sep-2021
CLOSE
1345
1726536
461
1726536
461
Closed without Compliant
27-Aug-2021
eyad idris
538301013
Riyadh
Al Wadi Riyadh
30

0
RIY
Evening
NORMAL
162163614
WWD
Hampton Twin Size Bed - 120x200 cms - White
F

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cbc1178dbf0fc4e236b9d08d97db6a772%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679045848677271%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AXD9UPxojr7vxATortTNerLryCigLWQpX5TxiErCElk%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cbc1178dbf0fc4e236b9d08d97db6a772%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679045848687230%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=prUvI4kZTmmdCbzKVJ9FrFZqWiiCbEovHkbf%2FjfJZmo%3D&reserved=0>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 05, 2021 12:11 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC Order No.6344109841-Damaged while delivery

Hi @Vakeel Ahmad<mailto:[email-masked]>

Please share the official inspection report to able to close the compliant .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cbc1178dbf0fc4e236b9d08d97db6a772%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679045848687230%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gmq%2BXrESzgReILUNQ2rAcyHBQE2duMshNz8lSLhaTK8%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cbc1178dbf0fc4e236b9d08d97db6a772%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679045848697188%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sN94ttVyHiFMvx8pDBv%2FWgK8sUVSeECkyB%2FvnXJwB14%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 5, 2021 11:48 AM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC Order No.6344109841-Damaged while delivery

Hi Ismail,

According to the COD team, there was no problem with the HB product during the delivery. The team also showed the bed parts hardware to the customer because the customer said that I have to send this bed somewhere else, the inspection team told that the bed footboard and side rail is damaged. This is case of misuse. Please advise...

(The bed parts may have been damaged when the customer attempted to do the installation himself)

DO No
Schedule No
Invoice No
Schedule Status
Delivery Date
Driver HRMS ID
Driver Name
Driver Mobile No
DO Status
DO Value
DO Type
DO Nature
Delivery Start Location
Remarks
Store Code
Assembly Type
1726536
105179481
6344109841
CLOSE
01-Sep-2021
461
SAJID - Novelty
0592834851
CLOSE
16485
DEL
Normal
LRBW
Closed without Compliant
88887
NA

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cbc1178dbf0fc4e236b9d08d97db6a772%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679045848697188%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sN94ttVyHiFMvx8pDBv%2FWgK8sUVSeECkyB%2FvnXJwB14%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cbc1178dbf0fc4e236b9d08d97db6a772%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679045848707146%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MJHTXtqBLI9TxqoJ6ZF40EQ73FACqTj1pthykeTk0Jc%3D&reserved=0>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 05, 2021 10:20 AM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC Order No.6344109841-Damaged while delivery

Hi @Vakeel Ahmad<mailto:[email-masked]>

Please share the inspection report ASAP .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cbc1178dbf0fc4e236b9d08d97db6a772%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679045848717097%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xGdfS3SD%2FiwkYosCCgsMSWGXIAjazzzXmmd%2FwIH1gOw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cbc1178dbf0fc4e236b9d08d97db6a772%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679045848717097%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mYhRsNU2um9GT%2FHn2qRKejNz5b2W1kSXPNqKVQhvVmc%3D&reserved=0>
[lg][hb]

From: Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 4, 2021 4:40 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>
Subject: MOC Order No.6344109841-Damaged while delivery

Hi WH team,

As per the customer, the inspection team already visited the customer and took photos of the damaged item.

Please send the inspection report.

Best Regards
Thikra.Alhazazi
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cbc1178dbf0fc4e236b9d08d97db6a772%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679045848727051%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bhvTbNfgHVJWuE9FliueQoy8WYmBF%2Fz90nmeYWa3Am4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7Cbc1178dbf0fc4e236b9d08d97db6a772%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679045848727051%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=83kHZwsy%2FJa6Wm5LTETxIKlLEnMCUfYQ4T3hMd%2B5zP0%3D&reserved=0>
[lg][hb]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: F-Hampton 120x200 Bed-White-Quality Issues
From: Sunil Raghavan <[email-masked]>
To: Srimal Kurera <[email-masked]>, Hasan Razakhan <[email-masked]>, Gayatri Kartha <[email-masked]>
Date: Sun, 5 Sep 2021 07:45:40 +0000

@Srimal Kurera<mailto:[email-masked]> – all returns pcs can be raised in QMS claims for supplier settlement. Meanwhile, Ms. Gayatri will take forward with supplier for corrective action.

From: Srimal Kurera <[email-masked]>
Sent: Sunday, September 05, 2021 9:22 AM
To: Hasan Razakhan <[email-masked]>; Gayatri Kartha <[email-masked]>
Cc: Sunil Raghavan <[email-masked]>
Subject: RE: F-Hampton 120x200 Bed-White-Quality Issues

>20% inspected randomly, and all of them has same issue.

Srimal Kurera

Warehouse Manager

HOMEBOX RIYADH RDC

Ext(IP): 4034,  Mobile: +966 54 032 6255
Email: [email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7C573bc9553d8b4c60c5ed08d97041288a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664247419811398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=r89ovJKEKtspL47yQ70aWkFFPZW9QwEGFqbWZe3o%2B4U%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7C573bc9553d8b4c60c5ed08d97041288a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664247419821355%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GWt2kZUdiksj9WKkD%2FQBFnJS9hnMEz2nZUaz1mSaVxs%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7C573bc9553d8b4c60c5ed08d97041288a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664247419831314%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=i9IfbCt2FfHveZ9UTrGTkGccJg7qKOtLSWPa9yClkYU%3D&reserved=0>

From: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 4:52 PM
To: Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Gayatri Kartha <[email-masked]<mailto:[email-masked]>>
Cc: Sunil Raghavan <[email-masked]<mailto:[email-masked]>>
Subject: RE: F-Hampton 120x200 Bed-White-Quality Issues

How many pcs are inspected and out of that how many found defective?

If checked good qty and all are defective than its fine otherwise it will not be wise to block all as its good selling product and currently we have very limited options of young bedroom.

Thanks & Regards

Hasan Raza Khan

Inventory Controller

Home Box - KSA

Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
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From: Srimal Kurera <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 01, 2021 9:56 AM
To: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Gayatri Kartha <[email-masked]<mailto:[email-masked]>>
Cc: Sunil Raghavan <[email-masked]<mailto:[email-masked]>>
Subject: RE: F-Hampton 120x200 Bed-White-Quality Issues

Hi Hasan, we moved 1/5 component to TC13 after checking the product. Let me know for further action.

Srimal Kurera

Warehouse Manager

HOMEBOX RIYADH RDC

Ext(IP): 4034,  Mobile: +966 54 032 6255
Email: [email-masked]<mailto:[email-masked]>

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From: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 9:38 AM
To: Gayatri Kartha <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>
Cc: Sunil Raghavan <[email-masked]<mailto:[email-masked]>>
Subject: Re: F-Hampton 120x200 Bed-White-Quality Issues

@Srimal Kurera<mailto:[email-masked]> pls advice if it's in tc?

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7Csrimal.kurera%40landmarkgroup.com%7C573bc9553d8b4c60c5ed08d97041288a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664247419861177%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Oxiim3VmiockuydUMBWFvqfGNwbSgNhk4Jcyn2raDz0%3D&reserved=0>

  _____

From: Gayatri Kartha <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 9:31:40 AM
To: Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Cc: Sunil Raghavan <[email-masked]<mailto:[email-masked]>>
Subject: F-Hampton 120x200 Bed-White-Quality Issues

Dear Hasan,

Riyadh has raised claims for high quantities of F-Hampton 120x200 Bed-White.

Has the stocks been blocked/ moved to non-sellable bucket?

TERR_NAME

DOC_NBR

DOC_ORDER_NBR

ITEM_SUPL_NAME

ITEM_CODE

ITEM_DESC

MAX_PACK_QTY

GRN_QTY

Riyadh

53789

1438241

Linden International Ltd

162163615

F-Hampton 120x200 Bed-White-1/5

280

280

TERR_NAME

DOC_NBR

DOC_ORDER_NBR

ITEM_SUPL_NAME

ITEM_CODE

ITEM_DESC

MAX_PACK_QTY

GRN_QTY

Riyadh

53791

1438085

Linden International Ltd

162163615

F-Hampton 120x200 Bed-White-1/5

19

200

Regards,

Gayatri

From: Srimal Kurera <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 5:01 PM
To: Sunil Raghavan <[email-masked]<mailto:[email-masked]>>; MOHAMED ACHCHIMOHAMED <[email-masked]<mailto:[email-masked]>>; Gayatri Kartha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Cc: Resham Singh <[email-masked]<mailto:[email-masked]>>; Cemil Akbulut <[email-masked]<mailto:[email-masked]>>; Mehran Wandrick <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Mohammed Shahwaz Ahmed <[email-masked]<mailto:[email-masked]>>; Sujan Shrestha <[email-masked]<mailto:[email-masked]>>; Nazam Hussain <[email-masked]<mailto:[email-masked]>>
Subject: RE: DOCT 53789 & 53791 - Hampton bed 120x200 -customers complain

Dear Sunil,

If we keep it in saleable bucket, how we will able to fulfill customer order. Customer rejected already few orders. Please confirm me again about this. do you still want us to keep this in saleable bucket? Product is defective.

Srimal Kurera

Warehouse Manager

HOMEBOX RIYADH RDC

Ext(IP): 4034,  Mobile: +966 54 032 6255
Email: [email-masked]<mailto:[email-masked]>

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From: Sunil Raghavan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 10:01 AM
To: MOHAMED ACHCHIMOHAMED <[email-masked]<mailto:[email-masked]>>; Gayatri Kartha <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Cc: Resham Singh <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>; Cemil Akbulut <[email-masked]<mailto:[email-masked]>>; Mehran Wandrick <[email-masked]<mailto:[email-masked]>>
Subject: RE: DOCT 53789 & 53791 - Hampton bed 120x200 -customers complain

Dear Jafeer

*       Share the JPEG images with the damaged marked for better understand and inform supplier accordingly.
*       Keep selling the product and do not trouble the product in WMS and  block from sales.

Rgds

Sunil Raghavan

From: MOHAMED ACHCHIMOHAMED <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 29, 2021 7:31 PM
To: Gayatri Kartha <[email-masked]<mailto:[email-masked]>>; Sunil Raghavan <[email-masked]<mailto:[email-masked]>>
Cc: Resham Singh <[email-masked]<mailto:[email-masked]>>; Srimal Kurera <[email-masked]<mailto:[email-masked]>>
Subject: DOCT 53789 & 53791

Dear Gayatri,

Fyi, that raised claims ID 53789 & 53791 in QMS due to product quality issue as received customers complain

Thanks & Regards

Mohamed Jafeer

HB-WH-RYD Inbound

Mobile    : +966 0549184534

EXT          : 4051

EMAIL     : [email-masked]<mailto:[email-masked]>
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia