Subject: FW: CRM Issue
From: Yahia Taha <[email-masked]>
To: Raneem Alqutub <[email-masked]>, syed ataullah <[email-masked]>, Nada Hattar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 22 Sep 2021 12:43:48 +0000

Dear All

Please do the needful and confirm the status.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Ravi Prabhala (TCS) <[email-masked]>
Sent: Wednesday, September 22, 2021 3:25 PM
To: Yahia Taha <[email-masked]>; Paul Mathew (TCS) <[email-masked]>; Nishikant Sethi (TCS) <[email-masked]>; Afaq Ahmad (TCS) <[email-masked]>; Nayeem Ahmed (TCS) <[email-masked]>; LMG Wintel Admin <[email-masked]>
Cc: Rawan Barghouth <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Hasan Razakhan <[email-masked]>; Anand Raju <[email-masked]>; HB.CCCKSA <[email-masked]>; Raneem Alqutub <[email-masked]>; Nada Hattar <[email-masked]>; Nour Hanayneh <[email-masked]>; Mohd Saif <[email-masked]>
Subject: RE: CRM Issue

Dear Yahia,

We've restarted the servers from VM Console. Could you please cross check and updae the status of the issue?

follow the below steps,

1. Clear the browser history
2. Reset IE settings in Advanced Tab
3. Restart the local computer

Please make sure to restart your system.

Thanks & Regards,
Ravi. P

From: Yahia Taha
Sent: Wednesday, September 22, 2021 4:58 PM
To: Paul Mathew (TCS) <[email-masked]<mailto:[email-masked]>>; Nishikant Sethi (TCS) <[email-masked]<mailto:[email-masked]>>; Afaq Ahmad (TCS) <[email-masked]<mailto:[email-masked]>>; Nayeem Ahmed (TCS) <[email-masked]<mailto:[email-masked]>>; LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>
Subject: RE: CRM Issue

Dear Nayeem,

Still same error exist.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cda9de4eebedc45510f8108d97dc400b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679103038480959%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4s8Xo8O%2ByUin6MMdR8x%2Fkl3FJmvGPYq2t9R1Jv%2BUQ40%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cda9de4eebedc45510f8108d97dc400b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679103038490917%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=N4tdp9h%2BJG75Pe2MkyJpv2rJti90LLuuTzJJ7o3tkoo%3D&reserved=0>
[lg][hb]

From: Paul Mathew (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 22, 2021 1:43 PM
To: Nishikant Sethi (TCS) <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Afaq Ahmad (TCS) <[email-masked]<mailto:[email-masked]>>; Nayeem Ahmed (TCS) <[email-masked]<mailto:[email-masked]>>; LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>
Subject: RE: CRM Issue

Dear Yahia,

Could you please check the login now and update us with the current status.

Thanks & Regards,

Paul Mathew
IT Operations Manager
Landmark Group - Corporate IT | P.O.Box No. 25030 |Jebel Ali| Dubai | UAE .
*Mob: +971 566822446
*E-Mail:[email-masked],
[Digi 13]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cda9de4eebedc45510f8108d97dc400b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679103038490917%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=St%2F17TjM2zFCwsODF08%2B94iXCpTsZcEe9yCF754IO%2BE%3D&reserved=0>

From: Nishikant Sethi (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 22, 2021 1:31 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Afaq Ahmad (TCS) <[email-masked]<mailto:[email-masked]>>; Nayeem Ahmed (TCS) <[email-masked]<mailto:[email-masked]>>; Paul Mathew (TCS) <[email-masked]<mailto:[email-masked]>>; LMG Wintel Admin <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>
Subject: RE: CRM Issue

@Nayeem Ahmed (TCS)<mailto:[email-masked]>@Paul Mathew (TCS)<mailto:[email-masked]>

=====================================================================
Thanks and Regards,
Nishikant Sethi
Information Security Group - SDM Lead
Cell No : 00 971-569907242
Extension: 00 971 4-8094290
Email ID: [email-masked]<mailto:[email-masked]>
[Email Signature_UAE-01]

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 22, 2021 12:29 PM
To: Afaq Ahmad (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Nishikant Sethi (TCS) <[email-masked]<mailto:[email-masked]>>; Mohd Saif <[email-masked]<mailto:[email-masked]>>
Subject: RE: CRM Issue

Dear Afaq

Requesting your kind support here please IncidentINC1157399

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cda9de4eebedc45510f8108d97dc400b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679103038490917%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QnmfBCcEGHvZbDPCWj5DFkJopo6xYhapadP7He8UqG4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cda9de4eebedc45510f8108d97dc400b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679103038500942%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4cUUzlpFuqD4oiFN7dbAAs9u85QJ0XZW7NnbM%2BQuyc8%3D&reserved=0>
[lg][hb]

From: Raneem Alqutub <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 22, 2021 11:22 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: CRM Issue

External email sender, please take precaution.
Dear Yahia,

As per our discussion please find below screenshot of the error we are facing when opening the CRM, noting that this error appears before entering the ID's.

Regards,
Raneem AlQutub
Senior Operation Support Center Associate
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799310226
E: [email-masked]<mailto:[email-masked]>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cda9de4eebedc45510f8108d97dc400b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679103038500942%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3QcHcIN95P5WdIy3DO7EKduU1P%2BMxGOSilebk%2FcsC4o%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cda9de4eebedc45510f8108d97dc400b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679103038510821%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P32530gtEGipOh9tIvgCII7%2FSi3Gp%2F9zL1G1OaECkJw%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cda9de4eebedc45510f8108d97dc400b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679103038510821%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nQkYCWagi2uepl1N8uK%2FLzwEgJMEVXayCRSSagg02wo%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cda9de4eebedc45510f8108d97dc400b0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637679103038510821%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=guzDIkmPDimIT48hErc8ChoWZ9V%2BHY4%2F3FtQl2lqxl0%3D&reserved=0>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

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