Subject: Undeliverable: Re: [#3091744] - Conversation with ميمـــآ .. items not received
From: <[email-masked]>
To: <[email-masked]>
Date: Wed, 22 Sep 2021 11:31:33 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   9/22/2021 11:31:27 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: [#3091744] - Conversation with ميمـــآ .. items not received

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       DB8PR09MB2938.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       9/22/2021
11:31:27 AM     mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       9/22/2021
11:31:27 AM     mail.lsmindia.com       localhost       ESMTP   *
3       9/22/2021
11:31:28 AM     localhost       mail.lsmindia.com       ESMTP   1 sec
4       9/22/2021
11:31:28 AM     mail.lsmindia.com       localhost       ESMTP   *
5       9/22/2021
11:31:29 AM     localhost       mail.lsmindia.com       ESMTP   1 sec
6       9/22/2021
11:31:30 AM     mail.lsmindia.com       VE1EUR03FT045.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
7       9/22/2021
11:31:31 AM     VE1EUR03FT045.eop-EUR03.prod.protection.outlook.com     AS8PR04CA0198.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       9/22/2021
11:31:32 AM     AS8PR04CA0198.eurprd04.prod.outlook.com DB8PR09MB2938.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec

Original Message Headers

Date: Wed, 22 Sep 2021 04:31:27 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
CC: Landmark Group <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>
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X-Forefront-Antispam-Report: CIP:108.170.60.122;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:mail.lsmindia.com;PTR:InfoDomainNonexistent;CAT:NONE;SFS:(4636009)(83380400001)(66574015)(86362001)(356005)(426003)(224303003)(36756003)(54906003)(956004)(2616005)(15974865002)(33964004)(5660300002)(7696005)(75640400001)(1096003)(6916009)(4006050)(4326008)(44832011)(336012)(81166007)(6266002)(26005)(53546011)(54256004)(72826004);DIR:INB;
X-MS-Exchange-Transport-Forked: True

Subject: Re: [#3091744] - Conversation with ميمـــآ .. items not received
From: Shakeeb Arsalan <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Landmark Group <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Date: Wed, 22 Sep 2021 04:31:27 -0700 (MST)

External email sender, please take precaution.

Hi Hamza,

The needful had been done & Agent coached.

Regards
shakeeb

________________________________
From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>
To: "Landmark Group" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "HB.CCCKSA" <[email-masked]>
Sent: Wednesday, September 22, 2021 4:29:11 PM
Subject: RE: [#3091744] - Conversation with ميمـــآ .. items not received

Check with OLM team

@Shakeeb Arsalan<mailto:[email-masked]> we already share the escalation matrix

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Landmark Group <[email-masked]>
Sent: Wednesday, September 22, 2021 7:52 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3091744] - Conversation with ميمـــآ .. items not received

External email sender, please take precaution.

Hi Team,

Request your assist in this issue.
Missing items.

Order number : 6347010463
Order date: Sep 4, 2021
Tracking ID: FP0905210002315

As per customer these items are not delivered to customer , 161921350 , 154759737, 163106595, 160605092 , 163089877, 163018161 Please deliver the missing items or send us proof of delivery.

Please check the attached picture.

Your friends
The Support Team
On Mon, 20 Sep at 9:36 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Missing items

Order number : 6347010463
Order date: Sep 4, 2021
Tracking ID: FP0905210002315

As per customer these items are not delivered to customer , 161921350 , 154759737, 163106595, 160605092 , 163089877, 163018161 Please deliver the missing items or send us proof of delivery.

Please arrange delivery at the earliest possible

Your friends
The Support Team
On Sat, 18 Sep at 6:58 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Missing items

Order number : 6347010463
Order date: Sep 4, 2021
Tracking ID: FP0905210002315

As per customer these items are not delivered to customer , 161921350 , 154759737, 163106595, 160605092 , 163089877, 163018161 Please deliver the missing items or send us proof of delivery.

Please arrange delivery at the earliest possible

Your friends
The Support Team
On Thu, 16 Sep at 6:35 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Issue : Missing items
Order number : 6347010463
Order date: Sep 4, 2021
Tracking ID: FP0905210002315

Assistance required : Missing items needs to be delivered .

As per customer these items are not delivered to customer , 161921350 , 154759737, 163106595, 160605092 , 163089877, 163018161 Please deliver the missing items or send us proof of delivery.

Please look into this matter and the needful.

Your friends
The Support Team
On Tue, 14 Sep at 10:16 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Issue : Missing items
Order number : 6347010463
Order date: Sep 4, 2021
Tracking ID: FP0905210002315

Assistance required : Missing items needs to be delivered .

As per customer these items are not delivered to customer , 161921350 , 154759737, 163106595, 160605092 , 163089877, 163018161 Please deliver the missing items or send us proof of delivery.

Please look into this matter and the needful.

Your friends
The Support Team

3091744:1125156
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