Subject: RE: MOC Order No.6344109841-Damaged while delivery
From: Yahia Taha <[email-masked]>
To: Srimal Kurera <[email-masked]>
Cc: hbriyadh delivery <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Thikra Alhazazi <[email-masked]>, "AHMED HASSAN" <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Vakeel Ahmad <[email-masked]>
Date: Wed, 22 Sep 2021 10:49:29 +0000

Dear Srimal
Further to our discission requesting your kind approval to collect mentioned item and process RDO, (162163614-Hampton Twin Size Bed - 120x200 cms)

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]>
Sent: Monday, September 6, 2021 5:23 PM
To: Ismail Aboukhater <[email-masked]>; hbriyadh delivery <[email-masked]>; Hbriyadh Warehouse <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Thikra Alhazazi <[email-masked]>; Yahia Taha <[email-masked]>; AHMED HASSAN <[email-masked]>
Subject: RE: MOC Order No.6344109841-Damaged while delivery

Hi Ismail,

There was no problem with the homebox product during the delivery. The team also showed the bed parts hardware to the customer because the customer said that I have to send this bed somewhere else, inspection team told that the bed Footbard and side rail is damaged. This is case of misuse.

3116908
9/5/2021 3:34:01 PM
6344109841
eyad idris
538301013
Enquiry
Pending Delivery
Others
Closed
Wakeel Ahmed
RIYADH
There was no problem with the HB product during the delivery. The team also showed the bed parts hardware to the customer because the customer said that I have to send this bed somewhere else, inspection team told that the bed FB and side rail is damaged. This is case of misuse.

-
-
-

6109
05-Sep-2021

Store Code
Schedule No
Invoice No
Delivery Type
Initial Delivery Type
Schedule Date
Schedule Status
Value
Item DO No
Driver HRMS ID
Last DO No
Last Driver
Remark
Invoice Date
Customer Name
Mobile No
Subzone
Area
Fixing Time
Cargo Remarks
Volume
GRP Cluster
Slot
Nature Of Delivery
Item Code
Item Delivery Type
Item Description
Sch Item Status
88887
105179481
6344109841
DEL
DEL
01-Sep-2021
CLOSE
1345
1726536
461
1726536
461
Closed without Compliant
27-Aug-2021
eyad idris
538301013
Riyadh
Al Wadi Riyadh
30

0
RIY
Evening
NORMAL
162163614
WWD
Hampton Twin Size Bed - 120x200 cms - White
F

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 05, 2021 12:11 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC Order No.6344109841-Damaged while delivery

Hi @Vakeel Ahmad<mailto:[email-masked]>

Please share the official inspection report to able to close the compliant .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C9494aa11139745c608cf08d9704d0ef8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664298527757313%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2k0V64%2Bsjd0kItOfCPpsznyxfW5Ls3Gqg%2BTkfwt43Rk%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C9494aa11139745c608cf08d9704d0ef8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664298527757313%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gJhhE59gyv2o2YIT6bVsiXCA4yHvrJ8VUGQ%2F0N5Rl84%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 5, 2021 11:48 AM
To: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC Order No.6344109841-Damaged while delivery

Hi Ismail,

According to the COD team, there was no problem with the HB product during the delivery. The team also showed the bed parts hardware to the customer because the customer said that I have to send this bed somewhere else, the inspection team told that the bed footboard and side rail is damaged. This is case of misuse. Please advise…

(The bed parts may have been damaged when the customer attempted to do the installation himself)

DO No
Schedule No
Invoice No
Schedule Status
Delivery Date
Driver HRMS ID
Driver Name
Driver Mobile No
DO Status
DO Value
DO Type
DO Nature
Delivery Start Location
Remarks
Store Code
Assembly Type
1726536
105179481
6344109841
CLOSE
01-Sep-2021
461
SAJID - Novelty
0592834851
CLOSE
16485
DEL
Normal
LRBW
Closed without Compliant
88887
NA

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C9494aa11139745c608cf08d9704d0ef8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664298527767256%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z57OOE3WfSnm%2BsXb1wJV2rHGRNJmRGEr0WbxK8goUDk%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C9494aa11139745c608cf08d9704d0ef8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664298527767256%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nzEdFNBr%2BAXX%2FFVBHPR%2BakI093by7KbZGabi6oMmuto%3D&reserved=0>

From: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 05, 2021 10:20 AM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC Order No.6344109841-Damaged while delivery

Hi @Vakeel Ahmad<mailto:[email-masked]>

Please share the inspection report ASAP .

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C9494aa11139745c608cf08d9704d0ef8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664298527777230%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cROBUoIUpeCtpI3ZdXDOm3Hnwbh2Y%2B1vFSzDovp1AIk%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C9494aa11139745c608cf08d9704d0ef8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664298527777230%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QnHyJ7YhvX0bBYnBJ%2FdPxlGCnAVj%2FMNbScZCYF4ahEg%3D&reserved=0>
[lg][hb]

From: Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 4, 2021 4:40 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>
Subject: MOC Order No.6344109841-Damaged while delivery

Hi WH team,

As per the customer, the inspection team already visited the customer and took photos of the damaged item.

Please send the inspection report.

Best Regards
Thikra.Alhazazi
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C9494aa11139745c608cf08d9704d0ef8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664298527777230%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cROBUoIUpeCtpI3ZdXDOm3Hnwbh2Y%2B1vFSzDovp1AIk%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C9494aa11139745c608cf08d9704d0ef8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664298527787182%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7E9pg9Hcf63Fpr5iacjWbkIVB%2BPuAU4l1sUCFDclacU%3D&reserved=0>
[lg][hb]

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