Subject: Re: [#3058890] - Conversation with Saad Khan
From: Faizal Maradeya <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Nikhilesh Hardas <[email-masked]>, Asif Mohdyusuf <[email-masked]>, hcwhoperation dammam <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Landmark Group <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 22 Sep 2021 06:55:58 +0000

Hi hamza ,

Please need mr.hasans feedback here
________________________________
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Wednesday, September 22, 2021 10:51:22 AM
To: Faizal Maradeya <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Asif Mohdyusuf <[email-masked]>; hcwhoperation dammam <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Landmark Group <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: [#3058890] - Conversation with Saad Khan

Hi @Faizal Maradeya<mailto:[email-masked]>,

Reminder.

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C5167a3eb6cdf4c1feed608d97d9563f9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678903824448278%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gibplTZr7qA4TMV10%2F39%2BzM9A7nd0XOaq%2FMQ6sx6a%2FE%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C5167a3eb6cdf4c1feed608d97d9563f9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678903824458234%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HxCIV%2Fa1psw%2BWn3U4VfeszSlTNyPjp3LehUWkwr%2FDEA%3D&reserved=0>

[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Tuesday, September 21, 2021 12:52 PM
To: Faizal Maradeya <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Asif Mohdyusuf <[email-masked]>; hcwhoperation dammam <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Landmark Group <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: [#3058890] - Conversation with Saad Khan

Hi @Faizal Maradeya<mailto:[email-masked]>,

As you see there’s IC on this item, and we have back history also on this item, as you see the attached, so the customer used the item 21 months, we need your approval to generate a voucher it will be better for us and block credit card.

Voucher value : SR 1288 (788+500=1288)

Note : the customer used a discount voucher.

Thank you.

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C5167a3eb6cdf4c1feed608d97d9563f9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678903824458234%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ep9YjhaX%2BBl2JizbSrsuL5ZjJsqGjPCJ0S%2Fxk7UzHko%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C5167a3eb6cdf4c1feed608d97d9563f9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678903824458234%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HxCIV%2Fa1psw%2BWn3U4VfeszSlTNyPjp3LehUWkwr%2FDEA%3D&reserved=0>

[lg][hb]

From: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 18, 2021 9:49 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3058890] - Conversation with Saad Khan

Dear Hamza

As per WH confirmation

6456949596-1 seater -2 QTY-

Thanks & Regards,

Chamila J Dasanayaka

Home Division – Dammam Warehouse

Ext-5384

Mobile: +966543267358

Email : [email-masked]<mailto:[email-masked]>

Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia

[MER -logo-01]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 18, 2021 9:27 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3058890] - Conversation with Saad Khan

Hi team,

Why there’s two tickets for this complaint ??

@'Shakeeb Arsalan'<mailto:[email-masked]> FYA

Hi @Chamila JananathDasanayaka<mailto:[email-masked]>,

For RDO not able to create, because this old order we need use old process and customer used voucher SR 500  , so we have to create RMA from our side after that you have to process, please confirm how many QTY did you return to create RMA.

Thanks.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C5167a3eb6cdf4c1feed608d97d9563f9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678903824468191%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aX59e1%2B%2FH5CFUMWMhbI032i0IrfVgkUAGCcD5nQBCYQ%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C5167a3eb6cdf4c1feed608d97d9563f9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678903824468191%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZXufOgpuVIChO1PyUElYlR0rawAKZNUv4v82Jd0B07Y%3D&reserved=0>

[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 18, 2021 9:03 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3058890] - Conversation with Saad Khan

External email sender, please take precaution.

Hi Team,

Order no. 6456949596
CRM. 3111965

Wh team is saying the product has PQR issue. and has informed as follows with the attachment. Kindly assist us

Regards,
Cs Team.

On Tue, 14 Sep at 11:48 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Order no. 6456949596
CRM. 3111965

Wh team is saying the product has PQR issue. and has informed as follows with the attachment. Kindly assist us

Regards,

Cs Team.

On Sat, 4 Sep at 1:09 AM , SAAD KHAN <[email-masked]<mailto:[email-masked]>> wrote:

Saad Khan

[Image removed by sender.]

[Image removed by sender.]

12:43 AM, 04rd Sep

Saad Khan

[Image removed by sender.]

[Image removed by sender.]

12:43 AM, 04rd Sep

Saad Khan

[Image removed by sender.]

[Image removed by sender.]

12:43 AM, 04rd Sep

Saad Khan

[Image removed by sender.]

[Image removed by sender.]

12:43 AM, 04rd Sep

Saad Khan

[Image removed by sender.]

There is no padding on the seat and springs are felt which could hurt someone

12:44 AM, 04rd Sep

Abdulmajeed

[Image removed by sender.]

Thanks for waiting, we escalated your issue to the concerned team under this number: 3111965

they will contact you to arrange a visit to look into the issue

01:04 AM, 04rd Sep

Abdulmajeed

[Image removed by sender.]

Is there anything else I can assist you with today?

01:04 AM, 04rd Sep

Saad Khan

[Image removed by sender.]

ive already complained before.. no response till date

01:05 AM, 04rd Sep

Abdulmajeed

[Image removed by sender.]

Don't worry, i will make sure that our team will contact you soon

01:05 AM, 04rd Sep

Saad Khan

[Image removed by sender.]

complain no 3008705

01:05 AM, 04rd Sep

Abdulmajeed

[Image removed by sender.]

now everything will be under this new number: 3111965

and we will let you know whenever there's an update to you issue

01:06 AM, 04rd Sep

View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F524051443735482&data=04%7C01%7Cfaizal.maradeya%40landmarkgroup.com%7C5167a3eb6cdf4c1feed608d97d9563f9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678903824468191%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ChIsw0KW7Syfa1Y%2FQHUe2aeWhr1khrdtU5qvwFZUhzc%3D&reserved=0>

3058890:1125156

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