Subject: RE: Drop Payment - 7477188640
From: Faraz Lohani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, Naseem Juma <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 21 Sep 2021 12:06:38 +0000

Hi @Naseem Juma<mailto:[email-masked]> @Nooruddeen Othiyil<mailto:[email-masked]> @Bhisham Manwani (TCS)<mailto:[email-masked]>,

Reminder.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Faraz Lohani <[email-masked]>
Sent: Sunday, September 19, 2021 2:51 PM
To: Apoorv Joshi <[email-masked]>; Nooruddeen Othiyil <[email-masked]>; Naseem Juma <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Drop Payment - 7477188640

HI @Nooruddeen Othiyil<mailto:[email-masked]> @Naseem Juma<mailto:[email-masked]> @Bhisham Manwani (TCS)<mailto:[email-masked]>,

Please update as this is Validation cancelled case not a My credit cancellation.

Amount : 18 BHD

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 5:20 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment - 7477188640

Hi team,

Please update.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 12, 2021 7:46 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment - 7477188640

Hi @Nooruddeen Othiyil<mailto:[email-masked]> @Naseem Juma<mailto:[email-masked]>,

Please update for the refund?

HI @Bhisham Manwani (TCS)<mailto:[email-masked]>,

Can you confirm if the My Credit has been removed?

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 11, 2021 3:15 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment - 7477188640

Hi @Nooruddeen Othiyil<mailto:[email-masked]> @Naseem Juma<mailto:[email-masked]>,

Reminder. Please update.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 9, 2021 8:21 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 7477188640

External email sender, please take precaution.
Hi Faraz,

Please assist to get an update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 7, 2021 1:50:35 PM
Subject: RE: Drop Payment - 7477188640

Hi @Nooruddeen Othiyil<mailto:[email-masked]> @Naseem Juma<mailto:[email-masked]>,

What is the update for the refund?

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 5, 2021 1:17 PM
To: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 7477188640

External email sender, please take precaution.
Dear Noor/Naseem,

Kindly update on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
To: "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 24, 2021 12:03:21 PM
Subject: RE: Drop Payment - 7477188640

Dear Noor,

Please approve benefit refund.

Thanks
Naseem Juma

From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 23, 2021 7:27 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 7477188640

Dear Naseem,

BElow is payment details from benefit pay but sale not made in RMS.
Kindly proceed for refund as per trail mail for Amount 18 BHD as per trail mail.

S.No.
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
UDF3
UDF4
UDF5
UDF6
UDF7
UDF8
UDF9
UDF10
UDF11
UDF12
UDF13
UDF14
UDF15
UCAF
Ticket No
Booking Id
Transaction Upadted Time
Process Type
Invoice Gen Mode
1907
7/9/2021 10:21
'677950
'BENEFIT
'256395
1 - Purchase
'048
'18
'CAPTURED
'00
'7477188640
'202119092348557
'119015692040
'7
'88.201.43.242
'14cfdb20-1ae2-4c93-9189-5f77c73fe076
'BENEFIT
'
'
'
'
'
'
'
'
'
'
0
'
'
'
'HOSTED
'

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>

________________________________
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 20, 2021 11:50 AM
To: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 7477188640

External email sender, please take precaution.
Dear Bhisham,

Kindly advise on the below. Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 August, 2021 16:15:19
Subject: Re: Drop Payment - 7477188640

Hi Bisham,

Kindly confirm if there is any update for the same.

Regards,
Nikhil.
________________________________
From: "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 16 August, 2021 15:30:16
Subject: RE: Drop Payment - 7477188640

Dear Bisham,

Please check.

Thanks

Naseem Juma

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 16, 2021 12:55 PM
To: Naseem Juma <[email-masked]<mailto:[email-masked]>>
Cc: Megh singh <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 7477188640

External email sender, please take precaution.

Dear Naseem,

Kindly advise on the below. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Megh singh" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 13, 2021 11:53:22 PM
Subject: RE: Drop Payment - 7477188640

@Naseem Juma<mailto:[email-masked]>

Can you please help us on the below?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 12, 2021 1:27 PM
To: Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 7477188640

External email sender, please take precaution.

Dear Megh,

Kindly update on the below on priority.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Megh singh" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 9, 2021 11:47:24 AM
Subject: FW: Drop Payment - 7477188640

Hi @Megh singh<mailto:[email-masked]>

Can you please assist on the below.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 3, 2021 5:19 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Drop Payment - 7477188640

External email sender, please take precaution.

Hi Jessie,

Kindly assist to investigate regarding the below drop payment case. Payment mode was BENEFIT.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 3, 2021 6:46:31 PM
Subject: amount deducted from on validation cancelled order#7477188640

Hi Team,

ticket no: 2833517

issue description : amount deducted from on validation cancelled order.

​

Order number: 7477188640

customer email ID: [email-masked]<mailto:[email-masked]>

amount deducted: BHD18.00

date of deduction: 9th of July 2021 ( Friday ) at 10:21 AM

authorization code: 256395

Card number used: 5274322317133292

Kindly check the provided details and update us asap.

​

Regards,

Ahmed Omer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C95e1bc01a64b46e1f14e08d97b5b5379%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676454588408354%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=69V5Vpt5Jlz3y8d1Tny%2Fs%2FDDABro0KZIEpNgeCnA%2B7k%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C95e1bc01a64b46e1f14e08d97b5b5379%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676454588418310%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NYiNITqHdXlzfzwMA6DQSS30CdNi2Pa6bo2lPuaZfHo%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C95e1bc01a64b46e1f14e08d97b5b5379%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676454588428268%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P8I5S9eZlmwo040S5xoSutXdoUqV1IFK7Y9hsBSEujY%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com