Subject: Re: Drop Payment - 7477188640
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Faraz Lohani <[email-masked]>, nooruddeen othiyil <[email-masked]>, Naseem Juma <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 21 Sep 2021 03:29:26 -0700 (MST)

Hi Team, 

Please assist on the below. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "nooruddeen othiyil" <[email-masked]>, "Naseem Juma" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, September 20, 2021 9:42:56 PM 
Subject: Re: Drop Payment - 7477188640 

Hi Faraz, 

Kindly assist to get an update on the below. Still no response. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Faraz Lohani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "nooruddeen othiyil" <[email-masked]>, "Naseem Juma" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, September 19, 2021 4:20:42 PM 
Subject: RE: Drop Payment - 7477188640 

HI [ mailto:[email-masked] | 
@Nooruddeen Othiyil ] [ mailto:[email-masked] | 
@Naseem Juma ] [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] , 

Please update as this is Validation cancelled case not a My credit cancellation. 

Amount : 18 BHD 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani <[email-masked]> 
Sent: Wednesday, September 15, 2021 5:20 PM 
To: Apoorv Joshi <[email-masked]>; Nooruddeen Othiyil <[email-masked]>; Naseem Juma <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Drop Payment - 7477188640 

Hi team, 

Please update. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 12, 2021 7:46 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment - 7477188640 

Hi [ mailto:[email-masked] | 
@Nooruddeen Othiyil ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Please update for the refund? 

HI [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] , 

Can you confirm if the My Credit has been removed? 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 11, 2021 3:15 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment - 7477188640 

Hi [ mailto:[email-masked] | 
@Nooruddeen Othiyil ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Reminder. Please update. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 9, 2021 8:21 AM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7477188640 

External email sender, please take precaution. 

Hi Faraz, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 7, 2021 1:50:35 PM 
Subject: RE: Drop Payment - 7477188640 

Hi [ mailto:[email-masked] | @Nooruddeen Othiyil ] [ mailto:[email-masked] | @Naseem Juma ] , 

What is the update for the refund? 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 5, 2021 1:17 PM 
To: Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7477188640 

External email sender, please take precaution. 

Dear Noor/Naseem, 

Kindly update on the below. Thank you for your help! 

Regards, 

Apoorv 

From: "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 24, 2021 12:03:21 PM 
Subject: RE: Drop Payment - 7477188640 

Dear Noor, 

Please approve benefit refund. 

Thanks 

Naseem Juma 

From: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 23, 2021 7:27 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7477188640 

Dear Naseem, 

BElow is payment details from benefit pay but sale not made in RMS. 

Kindly proceed for refund as per trail mail for Amount 18 BHD as per trail mail. 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 	

UDF3 	

UDF4 	

UDF5 	

UDF6 	

UDF7 	

UDF8 	

UDF9 	

UDF10 	

UDF11 	

UDF12 	

UDF13 	

UDF14 	

UDF15 	

UCAF 	

Ticket No 	

Booking Id 	

Transaction Upadted Time 	

Process Type 	

Invoice Gen Mode 

1907 	

7/9/2021 10:21 	

'677950 	

'BENEFIT 	

'256395 	

1 - Purchase 	

'048 	

'18 	

'CAPTURED 	

'00 	

'7477188640 	

'202119092348557 	

'119015692040 	

'7 	

'88.201.43.242 	

'14cfdb20-1ae2-4c93-9189-5f77c73fe076 	

'BENEFIT 				

' 	

' 	

' 	

' 	

' 	

' 	

' 	

' 	

' 	

' 	

0 	

' 	

' 	

' 	

'HOSTED 	

' 

Thanks and Regards, 

Bhisham Narayan Manwani 

Email: [ mailto:[email-masked] | [email-masked] ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 20, 2021 11:50 AM 
To: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nooruddeen Othiyil < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7477188640 

External email sender, please take precaution. 

Dear Bhisham, 

Kindly advise on the below. Thank you for your help! 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 18 August, 2021 16:15:19 
Subject: Re: Drop Payment - 7477188640 

Hi Bisham, 

Kindly confirm if there is any update for the same. 

Regards, 

Nikhil. 

From: "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "nooruddeen othiyil" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 16 August, 2021 15:30:16 
Subject: RE: Drop Payment - 7477188640 

Dear Bisham, 

Please check. 

Thanks 

Naseem Juma 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 16, 2021 12:55 PM 
To: Naseem Juma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7477188640 

External email sender, please take precaution. 

Dear Naseem, 

Kindly advise on the below. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Megh singh" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 13, 2021 11:53:22 PM 
Subject: RE: Drop Payment - 7477188640 

[ mailto:[email-masked] | @Naseem Juma ] 

Can you please help us on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 12, 2021 1:27 PM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7477188640 

External email sender, please take precaution. 

Dear Megh, 

Kindly update on the below on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Megh singh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 9, 2021 11:47:24 AM 
Subject: FW: Drop Payment - 7477188640 

Hi [ mailto:[email-masked] | @Megh singh ] 

Can you please assist on the below. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 3, 2021 5:19 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; AHMED OMER < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Drop Payment - 7477188640 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist to investigate regarding the below drop payment case. Payment mode was BENEFIT. 

Thank you for your help! 

Regards, 

Apoorv 

From: "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 3, 2021 6:46:31 PM 
Subject: amount deducted from on validation cancelled order#7477188640 

Hi Team, 

ticket no: 2833517 

issue description : amount deducted from on validation cancelled order. 

​ 

Order number: 7477188640 

customer email ID: [ mailto:[email-masked] | [email-masked] ] 

amount deducted: BHD18.00 

date of deduction: 9th of July 2021 ( Friday ) at 10:21 AM 

authorization code: 256395 

Card number used: 5274322317133292 

Kindly check the provided details and update us asap. 

​ 

Regards, 

Ahmed Omer 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C5bbf94e20adf46674f0608d9784b9253%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673088246115609%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BOJscq2PbfWK6gy47bxWc7xNm73Zfpu8MIKqw7lliBI%3D&reserved=0 | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C5bbf94e20adf46674f0608d9784b9253%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673088246125565%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bqk6zpJSuBo1Uej3w0ZxSLqx3bjBG4GGgNXaJ9QbIs0%3D&reserved=0 | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com