Subject: RE: [#3058890] - Conversation with Saad Khan
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Faizal Maradeya <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Nikhilesh Hardas <[email-masked]>, Asif Mohdyusuf <[email-masked]>, hcwhoperation dammam <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Landmark Group <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 21 Sep 2021 09:51:48 +0000

Hi @Faizal Maradeya<mailto:[email-masked]>,
As you see there's IC on this item, and we have back history also on this item, as you see the attached, so the customer used the item 21 months, we need your approval to generate a voucher it will be better for us and block credit card.

Voucher value : SR 1288 (788+500=1288)
Note : the customer used a discount voucher.

Thank you.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Chamila JananathDasanayaka <[email-masked]>
Sent: Saturday, September 18, 2021 9:49 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Landmark Group <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Asif Mohdyusuf <[email-masked]>; hcwhoperation dammam <[email-masked]>
Subject: RE: [#3058890] - Conversation with Saad Khan

Dear Hamza

As per WH confirmation

6456949596-1 seater -2 QTY-

Thanks & Regards,
Chamila J Dasanayaka
Home Division - Dammam Warehouse
Ext-5384
Mobile: +966543267358
Email : [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia
[MER -logo-01]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 18, 2021 9:27 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3058890] - Conversation with Saad Khan

Hi team,
Why there's two tickets for this complaint ??

@'Shakeeb Arsalan'<mailto:[email-masked]> FYA

Hi @Chamila JananathDasanayaka<mailto:[email-masked]>,
For RDO not able to create, because this old order we need use old process and customer used voucher SR 500  , so we have to create RMA from our side after that you have to process, please confirm how many QTY did you return to create RMA.

Thanks.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C4d2fbb595107447ec8f608d97a705c6f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675445271234948%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lUsHz9G2FIrmAL4p%2FE85cISRCCsI1%2Fz4Pwz9ephQJto%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C4d2fbb595107447ec8f608d97a705c6f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675445271244894%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xYfMhAZL0%2BL1eymdaCZ3BmoSVJ2oA%2B51T9Sc%2BfHMCsE%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 18, 2021 9:03 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3058890] - Conversation with Saad Khan

External email sender, please take precaution.
Hi Team,

Order no. 6456949596
CRM. 3111965

Wh team is saying the product has PQR issue. and has informed as follows with the attachment. Kindly assist us

Regards,
Cs Team.
On Tue, 14 Sep at 11:48 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order no. 6456949596
CRM. 3111965

Wh team is saying the product has PQR issue. and has informed as follows with the attachment. Kindly assist us

Regards,
Cs Team.
On Sat, 4 Sep at 1:09 AM , SAAD KHAN <[email-masked]<mailto:[email-masked]>> wrote:
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
There is no padding on the seat and springs are felt which could hurt someone
12:44 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
Thanks for waiting, we escalated your issue to the concerned team under this number: 3111965
they will contact you to arrange a visit to look into the issue
01:04 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
Is there anything else I can assist you with today?
01:04 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
ive already complained before.. no response till date
01:05 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
Don't worry, i will make sure that our team will contact you soon
01:05 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
complain no 3008705
01:05 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
now everything will be under this new number: 3111965
and we will let you know whenever there's an update to you issue
01:06 AM, 04rd Sep
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F524051443735482&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C4d2fbb595107447ec8f608d97a705c6f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675445271244894%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0ySYiM6DafjCm9rbcJISmshEbytOhbLXlY727Q6qLas%3D&reserved=0>

3058890:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#1974178]MOC - 29006201621320200715/Quality issue -Jacinta 2Seater Recliner Sofa-Light Brow
From: Hcdammam Delivery <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Azizia Shopmanagerhb <[email-masked]>, Ma Hbazizia <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Yahia Taha <[email-masked]>, Nikhilesh Hardas <[email-masked]>, Asif Mohdyusuf <[email-masked]>, Shaik Haneef <[email-masked]>, Home Box <[email-masked]>, Crys_HBKSA <[email-masked]>, Layan Shehadeh <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Nada Hattar <[email-masked]>
Date: Tue, 14 Sep 2021 10:56:28 +0000

Dear Shahad

RDO already given for the item on 11-08-2021, please check and do the needful.

RDO# 1715220

Thanks & Regards,

Jafar Thazhathethil

Home Division – Dammam Warehouse

Ext-5382

Mobile: +966564387659

Email: [email-masked]

Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia

From: Hamza Nouri Ahmad Abu Azzam
Sent: Tuesday, September 14, 2021 1:01 PM
To: Azizia Shopmanagerhb <[email-masked]>; Ma Hbazizia <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Asif Mohdyusuf <[email-masked]>; Shaik Haneef <[email-masked]>; Home Box <[email-masked]>; Hcdammam Delivery <[email-masked]>; Crys_HBKSA <[email-masked]>; Layan Shehadeh <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Nada Hattar <[email-masked]>
Subject: RE: [#1974178]MOC - 29006201621320200715/Quality issue

Hi SR team,

Reminder.

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899338837%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oeEilZNVg727XuGVEiV8Qzi7bxQTDZsMAWRQ%2FnM0Nu0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899348798%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2F5Zym4fK9wKetURkixH3w2gD2pjB2ADN7L0mqyqbyUk%3D&reserved=0>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 12, 2021 2:51 PM
To: Azizia Shopmanagerhb <[email-masked]<mailto:[email-masked]>>; Ma Hbazizia <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Shaik Haneef <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1974178]MOC - 29006201621320200715/Quality issue

Hi SR team,

As you see the trail mail WH team confirmed that item is already returned, so please check with customer, and do the needful.

Thank you.

Jacinta 2Seater Recliner Sofa-Light Brow

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899358753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c6Hnr%2B9gcNVWY%2FbSqXqqsdLBnOspdrP44Pzwtz0g0J4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899358753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3M%2FRQC9ESvojjr6jVyU7ZgEwqMqM2Clo4noflMNhjbk%3D&reserved=0>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 11, 2021 3:21 PM
To: Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1974178] - 29006201621320200715

Hi @Hbdammam Whdelivery<mailto:[email-masked]> @Hcdammam Delivery<mailto:[email-masked]>,

Please check the below and share the report to check.

Thanks.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899358753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c6Hnr%2B9gcNVWY%2FbSqXqqsdLBnOspdrP44Pzwtz0g0J4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899368705%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7UpVXlwufd1bt4aeXRnn1evgDEurvkRLyoT5OsbpnrU%3D&reserved=0>

From: Nada Hattar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 27, 2021 1:20 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; Layan Shehadeh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1974178] - 29006201621320200715

External email sender, please take precaution.

Dear,

please find the attached.

Best Regards,

Nada Hattar

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899368705%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=n7hWgS6wTn0moNZsWz8HP2jKGJJI906bAnqQiTsrZJo%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899378668%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5DhReiH98IF51XH2HkNWjqkOXeGNntQmcyUyVQchL8k%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899378668%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VCc2vTAPcs7A2OV93IQlzIU87m6T966Fa9v%2Fpb95Tbc%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899388626%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B6UBBKB7F8bFNxq4xZj4i2YiqMwsAQcKo4pZdiUQDxA%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899388626%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=U%2BF8LIVWKh4lXz6QcZElV%2B0ZAF7vDu9sqjKEFpUCeCU%3D&reserved=0>

From: Hamza Nouri Ahmad Abu Azzam [mailto:[email-masked]]
Sent: Sunday, June 27, 2021 1:16 PM
To: Crys_HBKSA; Layan Shehadeh; Nada Hattar
Cc: HB.CCCKSA; Hbdammam Whdelivery; Yahia Taha; Nikhilesh Hardas; Asif Mohdyusuf; Home Box
Subject: RE: [#1974178] - 29006201621320200715

Hi Crystel,

Team did you follow up with WH for this maintenance, please check the attached mail.

Thanks.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899398579%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Dm%2B0C%2FJ0f%2FX9uyZMmCU%2BabVEsBOFrX667bK70quc7q0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899408528%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tKFBbaWWcYjSDptEONtXGj4xFkVsiK2c281Ou%2BzfJeY%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 27, 2021 12:56 PM
To: Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1974178] - 29006201621320200715

External email sender, please take precaution.

Hi Team,

CRM; 2423003

maintenance is pending for 6 months, still not resolved yet.

please look into this and fix the issue ASAP.

Regards

Syed

   On Thu, 17 Jun at 7:35 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

   Please take a look at ticket #1974178<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1974178&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899408528%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=T11pWsuns8J3LwYPgARtLGGbdMyPtU4AX4B3fw%2FZPIk%3D&reserved=0> raised by محمد ([email-masked]<mailto:[email-masked]>).

   Problem Statement: sofas need to be fixed .... they are opened not closed anymore ..... kindly arrange the team to solve this issue  (photos are attached) with the invoice pics

   Order Date :

   Order ID:  29006201621320200715

   Tracking ID:

   CRM; 2888655

   Regards,

   CS Team RAMI KASSAM

   1974178:1125156

   This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C25295d02af8a4ff0613b08d9776e4d94%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672137899418492%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EIR%2BbKJrElIm9unBZ6pcBSuRa1Im%2FKVZSBgZ9NvQfwM%3D&reserved=0>

Subject: RE: MOC-Order No.29014202298120191226/Maintenance
From: Kalyan Khadka <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Shamsheer Musthafa <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>
Date: Sun, 12 Sep 2021 10:23:18 +0000

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below mail, we sent our team for inspection and reports as follows-

*       The invoice was delivered on 04-Jan-2020.
*       As per inspection team the spring of the Jacinta 1seater recliner break down.
*       There is known quality issue on Jacinta sofa.
*       It seems quality issue.
*       Item ID 161239972 Jacinta 1seater recliner.
*       Item qty-1 pc.
*       Item was billed as WWD.
*       Stock in SOH “0”

*       Customer wants to replacement for recliner.
*       Kindly advise further.

omer Abdullah 0555549019

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-COD

Ext-2311

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0764badfd59c4af94d2e08d975d7570e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637670391364646308%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=i%2BnjdUGWMoPPD1wOsv5ApWfyAXj5%2F5PkFXdPvmjW5FQ%3D&reserved=0>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Sunday, September 12, 2021 12:46 PM
To: Kalyan Khadka <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Yahia Taha <[email-masked]>; AmirKhan <[email-masked]>
Subject: RE: MOC-Order No.29014202298120191226/Maintenance

Hi @Kalyan Khadka<mailto:[email-masked]>,

The team visit the customer, please check and share the inspection report.

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0764badfd59c4af94d2e08d975d7570e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637670391364646308%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Hd7OVZ%2FiIvg8tqpJ96e%2Bs9Gj%2BADvp7mEUNUo5b24pxI%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0764badfd59c4af94d2e08d975d7570e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637670391364656262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3XiIb45UA0gbwEVvxkl1KhxHmxrSVXdHABcghlmGkgA%3D&reserved=0>

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 22, 2021 4:33 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC-Order No.29014202298120191226/Maintenance

Noted,

We will arrange team within 5 days for re-fixing.

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-COD

Ext-2311

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0764badfd59c4af94d2e08d975d7570e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637670391364656262%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3XiIb45UA0gbwEVvxkl1KhxHmxrSVXdHABcghlmGkgA%3D&reserved=0>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 22, 2021 3:25 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC-Order No.29014202298120191226/Maintenance

Dear team,

As Per CCC Manager Approval Kindly Check And Do The Needful.

CRM: 3079487

Thanks.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0764badfd59c4af94d2e08d975d7570e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637670391364666222%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0eZeNGrYcxKX%2FejS8QYyAW2gSVARR0ZnYJNfA52icaw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0764badfd59c4af94d2e08d975d7570e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637670391364666222%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=t3GhKeMll5jR6%2BJp7aqtvKqQICHZpgTmNatRusTfCUw%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 22, 2021 3:22 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC-Order No.29014202298120191226/Maintenance

Inspection approved.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0764badfd59c4af94d2e08d975d7570e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637670391364666222%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0eZeNGrYcxKX%2FejS8QYyAW2gSVARR0ZnYJNfA52icaw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0764badfd59c4af94d2e08d975d7570e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637670391364676183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=efFVJxwwaGdBV9192thHg2omKdc04jsO08ZjsMD3QYA%3D&reserved=0>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 22, 2021 3:08 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: MOC-Order No.29014202298120191226/Maintenance

Dear MR. Yahia ,

Please check and do the needful need your approval to send inspection team.

Thank you.

Customer Name: omer abdullah

Store Name: Makkah

Invoice Number:  29014202298120191226

Mobile number on the invoice: 563204241

Invoice Amount: 6024

Exception: Send inspection team

Issue detail: Recliner doesn’t close

Item Discretion: P-Jacinta 1Seater Recliner Sofa-Grey

Item Code:  161239972

Delivery type: WWD

Total Invoices at HB: 6024

CRM Entry: 3079414

Date of Delivery: 04-Jan-2020

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0764badfd59c4af94d2e08d975d7570e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637670391364676183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eGL%2BsksKOlvn9EDwFeyicsDwXw44UCW7V059uJlbXsk%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C0764badfd59c4af94d2e08d975d7570e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637670391364686129%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RuwptIIDrQQgDKgxQtnTJrd%2FTWc5KEC4WLi1aTSsDIM%3D&reserved=0>

Subject: RE: 29028104980920200315 Customer Issue
From: Hcdammam Delivery <[email-masked]>
To: hbdmmcorniche crm <[email-masked]>, hbdmmcorniche manager <[email-masked]>, hbdmmcorniche ma <[email-masked]>
Cc: Nikhilesh Hardas <[email-masked]>, Raees Ansari <[email-masked]>, Asif Mohdyusuf <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Shaik Haneef <[email-masked]>, HB.CCCKSA <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Ismail Aboukhater <[email-masked]>, Hasan Razakhan <[email-masked]>, Dipendra Shrestha <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Sh
Date: Sat, 18 Sep 2021 07:19:58 +0000

Dear Mr. Khaled

As per WH confirmation, we have already created the RDO for the subjected invoice, please find the attached mail.

Thanks & Regards,

Jafar Thazhathethil

Home Division – Dammam Warehouse

Ext-5382

Mobile: +966564387659

Email: [email-masked]

Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia

From: hbdmmcorniche crm
Sent: Saturday, September 18, 2021 10:12 AM
To: Shaik Haneef <[email-masked]>
Cc: Nikhilesh Hardas <[email-masked]>; Raees Ansari <[email-masked]>; Hcdammam Delivery <[email-masked]>; Asif Mohdyusuf <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Shaik Haneef <[email-masked]>; HB.CCCKSA <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; hbdmmcorniche ma <[email-masked]>; Ismail Aboukhater <[email-masked]>; Hasan Razakhan <[email-masked]>; Dipendra Shrestha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; hbdmmcorniche manager <[email-masked]>
Subject: RE: 29028104980920200315 Customer Issue

Dear Sir

Please suggest and advise , this is the 3rd customer complaining about same item for very old invoice.

With my best,

Khaled Alharbi

0552359115

From: Hamza Nouri Ahmad Abu Azzam
Sent: Saturday, September 18, 2021 9:46 AM
To: hbdmmcorniche manager <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche crm <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Shaik Haneef <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche ma <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29028104980920200315 Customer Issue

Hi Khaled,

Please check the customer keep complaint on Freshdesk, what the last update ?

Thank you.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C6a3f5ad8a0354a6862ad08d97a74b913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675463999672981%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kVVAwhBSS7dajH%2FYOPfHtI1O5HVHKNziDZxBvTWElMc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C6a3f5ad8a0354a6862ad08d97a74b913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675463999672981%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QWCtd%2Bra6QnY8Yivtqt2QLa022phnWy12lHAiGlHfXI%3D&reserved=0>

From: Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 04, 2021 8:54 AM
To: hbdmmcorniche manager <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche ma <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche crm <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Shaik Haneef <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29028104980920200315 Customer Issue

Dear Khaled

items have been returned from customer house.

Thanks & Regards,

Jafar Thazhathethil

Home Division – Dammam Warehouse

Ext-5382

Mobile: +966564387659

Email: [email-masked]<mailto:[email-masked]>

Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia

From: hbdmmcorniche manager
Sent: Thursday, September 02, 2021 1:06 PM
To: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche ma <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche crm <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Shaik Haneef <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29028104980920200315 Customer Issue

Dear Sir @Shaik Haneef<mailto:[email-masked]>

Please suggest , invoice is one year and half old , it is another complain about same sofa Jacinta ( which we had before from another customer before stock take )

Khaled Alharbi

SM- Homebox – Dammam – Corniche 29028

Mobile : +966 5<tel:0542846775>93755830 , Ext#5535

E-mail : [email-masked]<mailto:[email-masked]>

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C6a3f5ad8a0354a6862ad08d97a74b913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675463999682960%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aOl1yHObGHYB3P2eFNxjjBmmwMI%2BVI1YRGCLsZLGe7w%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C6a3f5ad8a0354a6862ad08d97a74b913%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675463999682960%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0jEpZ5Kbc4KPyZKyg9aMbtn2Pmi6GHZJuM0Q5vrgMwI%3D&reserved=0>

From: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 9:49 AM
To: hbdmmcorniche ma <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche manager <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche crm <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Shaik Haneef <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29028104980920200315 Customer Issue

Dear Mr.Haneef

Please look in to this matter, Customer is waiting for solution.

Thanks & Regards,

Chamila J Dasanayaka

Home Division – Dammam Warehouse

Ext-5384

Mobile: +966543267358

Email : [email-masked]<mailto:[email-masked]>

Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia

From: Chamila JananathDasanayaka
Sent: Tuesday, August 24, 2021 10:37 AM
To: hbdmmcorniche ma <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche manager <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche crm <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29028104980920200315 Customer Issue

Dear Store Team

Still waiting for your confirmation. Customer Keep calling and asking solution. Please check and confirm next step.

Thanks & Regards,

Chamila J Dasanayaka

Home Division – Dammam Warehouse

Ext-5384

Mobile: +966543267358

Email : [email-masked]<mailto:[email-masked]>

Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia

From: Chamila JananathDasanayaka
Sent: Sunday, May 9, 2021 11:37 AM
To: hbdmmcorniche ma <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche manager <[email-masked]<mailto:[email-masked]>>; hbdmmcorniche crm <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>
Cc: Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Subject: 29028104980920200315 Customer Issue

Dear Store team

Base on below mention CRM entry, We have send one delivery team to check this customer issue. As per the Inspection team they have found (160490749) P-Jacinta 3Seater Recliner Sofa-Light Br and (160490750) P-Jacinta 2Seater Recliner Sofa-Light Br damage and same can not be repair.  Please check and suggest future.

Thanks &  Regards,

Chamila Dasanayaka

HOME COD

DAMMAM

Mobile: +966 54 3267358  EXT: 5384

Email:[email-masked]

Subject: RE: Jacinta recliner sofa
From: Hcdammam Delivery <[email-masked]>
To: hcwhoperation dammam <[email-masked]>, Raees Ansari <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Tulasi bhatta <[email-masked]>, Nikhilesh Hardas <[email-masked]>, Faisal Koorikkattil <[email-masked]>
Cc: Sujan Shrestha <[email-masked]>, Hbwhfurniture Dammam <[email-masked]>, Asif Mohdyusuf <[email-masked]>
Date: Wed, 15 Sep 2021 11:31:10 +0000

Dear Shailendra /Raees

We can't create RDO for E com invoices due to some error.

6456949596-1 seater -2 QTY- RDO # Can't create RDO

6461703312- 3+2+1 -3 QTY - RDO # Can't create RDO

29028104980920200315-3+2- 2 QTY- RDO # 1732056

Thanks & Regards,

Jafar Thazhathethil

Home Division - Dammam Warehouse

Ext-5382

Mobile: +966564387659

Email: [email-masked]

Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia

From: hcwhoperation dammam
Sent: Wednesday, September 15, 2021 1:32 PM
To: Raees Ansari <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Tulasi bhatta <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Faisal Koorikkattil <[email-masked]>
Cc: Hcdammam Delivery <[email-masked]>; Sujan Shrestha <[email-masked]>; Hbwhfurniture Dammam <[email-masked]>; Asif Mohdyusuf <[email-masked]>
Subject: RE: Jacinta recliner sofa

Dear all,

Please share the RDO with us item was available with us in warehouse.

REMINDER!

Thanks & Regards,

Shailendra Yadav

      Supervisor

HomeBox Furniture - WH

Ext:5385

Mobile No:+966547388436

Email:[email-masked]

From: Raees Ansari <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 9:04 AM
To: hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Faisal Koorikkattil <[email-masked]<mailto:[email-masked]>>
Cc: Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Sujan Shrestha <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>
Subject: RE: Jacinta recliner sofa

Dear Shailendra,

Please share the container id for invoice RDO received and Invoice still pending to receive RDO please follow up with COD.

Thanks & Regards,

Raees Ansari

Home Division Dammam

Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>

Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia

From: Raees Ansari
Sent: Thursday, September 09, 2021 2:19 PM
To: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Faisal Koorikkattil <[email-masked]<mailto:[email-masked]>>
Cc: Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Sujan Shrestha <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Jacinta recliner sofa

Shailendra / Kumar,

Please share item details container wise to Mr. Faisal...

          6456949596-1 seater -2 QTY

           6461703312- 3+2+1 -3 QTY

           29028104980920200315-3+2- 2 QTY

Thanks & Regards,

Raees Ansari

Home Division Dammam

Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>

Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia

From: Raees Ansari
Sent: Monday, September 06, 2021 5:09 PM
To: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Faisal Koorikkattil <[email-masked]<mailto:[email-masked]>>
Cc: Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Sujan Shrestha <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Jacinta recliner sofa

Dear Faisal,

Please raise claim in QMS for below mentioned item qty.,

Shailendra / Kumar,

Please share item details container wise to Mr. Faisal...

Thanks & Regards,

Raees Ansari

Home Division Dammam

Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>

Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia

From: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 06, 2021 3:28 PM
To: hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>
Cc: Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: Jacinta recliner sofa

Dear Raees,

Pls raise a PQR claim.

Regards

Asif

From: hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 06, 2021 3:27 PM
To: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>
Cc: Raees Ansari <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Subject: Jacinta recliner sofa

Dear All

              Item received in warehouse please Release RDO

          6456949596-1 seater -2 QTY

           6461703312- 3+2+1 -3 QTY

           29028104980920200315-3+2- 2 QTY

Thanks & Regards,

Shailendra Yadav

      Supervisor

HomeBox Furniture - WH