Subject: RE: Debited twice // 6351509456
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 21 Sep 2021 09:12:14 +0000

Hi team,

The refund has been done as per the finance team’s email attached here.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, September 21, 2021 9:54 AM
To: Faraz Lohani <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: Debited twice // 6351509456

@Faraz Lohani<mailto:[email-masked]>

Can you please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 21, 2021 9:39 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED MURSHED <[email-masked]<mailto:[email-masked]>>
Subject: Re: Debited twice // 6351509456

External email sender, please take precaution.
Hi Team,

Kindly assist on the below.

Regards,
Mansih

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 19, 2021 3:01:28 PM
Subject: Debited twice // 6351509456

Hi team

Order ID : 6351509456
Customer ID : [email-masked]<mailto:[email-masked]>
authorization Codes : 159325 & 682424
Transaction IDs: A89650729 & A89654408
Card number : 4283310113666229
Amount: SAR214.62
Date: Sep 16, 2021

The customer reported that he has been debited twice while placing the order 6351509456 according to the bank statement he provided and the authorization codes for both operations.

Please check and do the needful.

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Debited twice // 6351509456
From: "Mohammed Athar (TCS)" <[email-masked]>
To: Malik Ismail <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 21 Sep 2021 07:38:36 +0000

Hi @Malik Ismail<mailto:[email-masked]> Refund done.

Thanks & Regards,

Athar Mohammed,

Finance Executive-Ecom

Extn 3183

From: Malik Ismail <[email-masked]>
Sent: Tuesday, September 21, 2021 9:42 AM
To: Manish Kumar <[email-masked]>; Mohammed Athar (TCS) <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MOHAMMED MURSHED <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Debited twice // 6351509456

Hi Athar,

Please process refund through Payfort. MOC case.

6351509377

Authorization Code 001139

Card Number     428331******6229

Date 16-09-2021

Amount SAR 214.62

Regards,

Malik

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 21, 2021 9:39 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED MURSHED <[email-masked]<mailto:[email-masked]>>
Subject: Re: Debited twice // 6351509456

External email sender, please take precaution.

Hi Team,

Kindly assist on the below.

Regards,

Mansih

  _____

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 19, 2021 3:01:28 PM
Subject: Debited twice // 6351509456

Hi team

Order ID : 6351509456

Customer ID : [email-masked]<mailto:[email-masked]>

authorization Codes : 159325 & 682424

Transaction IDs: A89650729 & A89654408

Card number : 4283310113666229

Amount: SAR214.62

Date: Sep 16, 2021

The customer reported that he has been debited twice while placing the order 6351509456 according to the bank statement he provided and the authorization codes for both operations.

Please check and do the needful.

Regards,

Ebrahim Hageb