Subject: RE: [#3087451] - Conversation with 7
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Home Box <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Tue, 21 Sep 2021 08:58:04 +0000

Why there’s two tickets for same complaint

@'Shakeeb Arsalan'<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>FYI

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Home Box <[email-masked]>
Sent: Tuesday, September 21, 2021 11:13 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3087451] - Conversation with 7

External email sender, please take precaution.
Hi team,

Order id 6348251369

Regarding this order WH says as follows. Kindly assist us,.
[Image removed by sender.]
Regards,
CS Team.
On Sat, 11 Sep at 4:55 AM , 7 <[email-masked]> wrote:
7
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1
04:36 AM, 11th Sep
New
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شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
04:36 AM, 11th Sep
New
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Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
04:36 AM, 11th Sep
7
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1
04:36 AM, 11th Sep
New
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:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
04:36 AM, 11th Sep
7
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5
04:37 AM, 11th Sep
New
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الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
04:37 AM, 11th Sep
7
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3
04:37 AM, 11th Sep
New
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يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
04:37 AM, 11th Sep
Khalid
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شكرا لتواصلك معنا , أنت تتحدث إلى خالد , كيف يمكنني مساعدتك ؟
04:37 AM, 11th Sep
7
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عندي غلط برقم جوالي
04:37 AM, 11th Sep
7
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وطلبتي ماوصلت
04:37 AM, 11th Sep
Khalid
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الرجاء تزويدي برقم الطلب من فضلك ورقم التواصل الصحيح
04:38 AM, 11th Sep
7
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04:39 AM, 11th Sep
7
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كاتبين غلط في رقم
04:39 AM, 11th Sep
7
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الرقم اتوقع حاطه صحيح
04:39 AM, 11th Sep
7
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0592986165
04:39 AM, 11th Sep
7
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6348251369
04:39 AM, 11th Sep
7
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مفروض واصله من خميس
04:39 AM, 11th Sep
Khalid
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الرجاء الانتظار للحظات من فضلك ، يتم التحقق من حالتك في هذه الاثناء

04:40 AM, 11th Sep
7
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تمام
04:40 AM, 11th Sep
7
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04:41 AM, 11th Sep
7
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علي اساس بعض منتاجات الخميس بيوم تعسه وباقي يوم الاثنين منتجات كبيره
04:41 AM, 11th Sep
7
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ياليت تحقق لي من موضوع
04:42 AM, 11th Sep
Khalid
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0592986165 عميلنا العزيز الرجاء التأكيد بأن هذا هو رقم التواصل الصحيح
04:43 AM, 11th Sep
Khalid
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0595986165 :الرقم المسجل حاليا في النظام هو
04:44 AM, 11th Sep
7
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طيب لم يتم تواصل معاي
04:46 AM, 11th Sep
7
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وكانبين غلط الرقم
04:46 AM, 11th Sep
7
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والرقم صحيخ
04:46 AM, 11th Sep
7
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هذا الذ
04:46 AM, 11th Sep
7
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غلط
04:46 AM, 11th Sep
7
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هذا رقم صحيح سيدي
04:47 AM, 11th Sep
7
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ياليت تعدله وتخليهم يتواصلون معاي
04:47 AM, 11th Sep
7
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توصليلها💙
04:47 AM, 11th Sep
7
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شكرا هوم بوكس
04:47 AM, 11th Sep
Khalid
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أيهما الرقم الصحيح عزيزي ؟
04:47 AM, 11th Sep
7
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هذا عزيزي
04:47 AM, 11th Sep
7
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صحيح
04:47 AM, 11th Sep
Khalid
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سيتم رفع طلب تحديث لرقمك عزيزنا وسيقوم فريق الشحن بالتواصل معك على الرقم الصحيح من أجل تسليمك شحنتك
04:48 AM, 11th Sep
Khalid
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هل هناك أي استفسار آخر استطيع مساعدتك به ؟
04:48 AM, 11th Sep
7
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شكرا لك، خلال كم يتم تواصل
04:49 AM, 11th Sep
7
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ساعه عمل اخي الكريم
04:49 AM, 11th Sep
Khalid
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سيتم التواصل معك خلال 2-3 أيام عمل
04:51 AM, 11th Sep
Khalid
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هل هناك أي استفسار آخر استطيع مساعدتك به ؟
04:53 AM, 11th Sep
7
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شكرا
04:53 AM, 11th Sep
Khalid
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 كان من دواعي سروري مساعدتك وأتطلع لخدمتك اكثر في المستقبل , طاب يومك.
04:53 AM, 11th Sep
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F525813038499178&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7Ccdc653e84eef43d29c0008d97cd7addb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678088043596609%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=d66wy275Vz84Opm9Ta%2FdBTt7KMHMBVDzD7qb0lrwz%2BM%3D&reserved=0>

3087451:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#3097785] - Conversation with 7
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Landmark Group <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Tue, 21 Sep 2021 07:08:09 +0000

Added on goodwill sheet

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C6803d281443d4beecea308d97cce918b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678048904497027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=T3mIz%2BreM2isCbstPs24TLyBDEXwlu74DxzLrl%2Bz5gI%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C6803d281443d4beecea308d97cce918b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678048904497027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LX4KGDC4CjxTZLFSuC16%2Be%2BOOQn17g5IVAog4n2B%2BxI%3D&reserved=0>

From: Landmark Group <[email-masked]>
Sent: Tuesday, September 21, 2021 7:45 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3097785] - Conversation with 7

External email sender, please take precaution.

Hi Team,

Order number 6348251369

Tracking ID RP0914210003265

Please check the attachment and do the needful as RTO process stuck and we are not able to process further as manual RMA created from CS.

Please look into this and do the needful.

Your Friends

The Support Team,

   On Sat, 18 Sep at 7:46 AM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

   مرحبا عميلنا العزيز.

   شكرا لتواصلكم معنا واعطائنا الفرصة لخدمتكم.

   تقبل اعتذارنا عن المشكلة التي تواجهك.

   نود اعلامكم بان الفريق يقوم بالعمل على حل مشكلتكم وسيتم التواصل معكم في أقرب وقت ممكن.

   نرجو امهالنا بعض الوقت لكي نقوم بالمطلوب.

   نحن نقدر صبرك.

   أصدقائك.

   فريق الدعم.

   3097785:1125156