Subject: Undeliverable: Re: Wrong customer's info - SOR010039630
From: <[email-masked]>
To: <[email-masked]>
Date: Tue, 21 Sep 2021 08:28:36 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   9/21/2021 8:28:29 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: Wrong customer's info - SOR010039630

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       DB8PR09MB3353.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       9/21/2021
8:28:29 AM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       9/21/2021
8:28:29 AM      mail.lsmindia.com       localhost       ESMTP   *
3       9/21/2021
8:28:30 AM      localhost       mail.lsmindia.com       ESMTP   1 sec
4       9/21/2021
8:28:30 AM      mail.lsmindia.com       localhost       ESMTP   *
5       9/21/2021
8:28:32 AM      localhost       mail.lsmindia.com       ESMTP   2 sec
6       9/21/2021
8:28:34 AM      mail.lsmindia.com       VE1EUR03FT033.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
7       9/21/2021
8:28:35 AM      VE1EUR03FT033.eop-EUR03.prod.protection.outlook.com     AS9PR06CA0350.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       9/21/2021
8:28:35 AM      AS9PR06CA0350.eurprd06.prod.outlook.com DB8PR09MB3353.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Tue, 21 Sep 2021 01:28:29 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
CC: syed ataullah <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>,
        Karim Asklany <[email-masked]>,
        Hasan Razakhan <[email-masked]>
Subject: Re: Wrong customer's info - SOR010039630
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Subject: Re: Wrong customer's info - SOR010039630
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: syed ataullah <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Karim Asklany <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Tue, 21 Sep 2021 01:28:29 -0700 (MST)

External email sender, please take precaution.

Hi Yahia,

Sorry about that,

This is one of the new Agents, She will be coached & Warned regarding this issue.

Will make sure she handle such issues properly,

Regards
Shakeeb

________________________________
From: "Yahia Taha" <[email-masked]>
To: "syed ataullah" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "HB.CCCKSA" <[email-masked]>, "Karim Asklany" <[email-masked]>, "Hasan Razakhan" <[email-masked]>
Sent: Tuesday, September 21, 2021 12:06:13 PM
Subject: RE: Wrong customer's info - SOR010039630

Dear both

Mentioned customer reached us through what’s app 4 days ago, the agent attended the conversation and closed the ticket with no physical action, please investigate and revert .

Ticket #3112346

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Karim Asklany <[email-masked]>
Sent: Tuesday, September 21, 2021 9:21 AM
To: Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: FW: Wrong customer's info - SOR010039630

FYI

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

From: Karim Asklany
Sent: Monday, September 20, 2021 2:52 PM
To: Jamal Sabbah <[email-masked]<mailto:[email-masked]>>
Cc: AbdulKareem Hassan <[email-masked]<mailto:[email-masked]>>; Mirza Muhammad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong customer's info - SOR010039630

Dear Jamal,

Please find the correct contact and arrange delivery urgently.

0537299964

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

From: Jamal Sabbah <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 2:44 PM
To: Karim Asklany <[email-masked]<mailto:[email-masked]>>
Cc: AbdulKareem Hassan <[email-masked]<mailto:[email-masked]>>; Mirza Muhammad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong customer's info - SOR010039630

External email sender, please take precaution.
Dear Karim,

Kindly find the following details of the previous order.

Shipa Ref No: SOR010039630
AWB No: SD002931010
Landmark's external ID: 6349088500

Br

On Mon, Sep 20, 2021 at 2:36 PM Karim Asklany <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jamal,

Please provide correct AWB No.

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

From: Jamal Sabbah <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 2:18 PM
To: Karim Asklany <[email-masked]<mailto:[email-masked]>>
Cc: AbdulKareem Hassan <[email-masked]<mailto:[email-masked]>>; Mirza Muhammad <[email-masked]<mailto:[email-masked]>>
Subject: Wrong customer's info - SOR010039630

External email sender, please take precaution.
Dear Karim,

Kindly note that the subject shipment has been delivered mistakenly to Mr. Fares Abdullah in al Khobar after confirming his address on the registered number in the order.

However, the order has been registered with the name of Mr/Ms. Aseel Sulayman and we have retrieved it from Mr. Fares in an open condition as he is claiming that he didn't order anything.

The receiver's number: 966553729996.

Kindly advise us with further instructions.

Br.
--
Jamal Sabbah
Customer Service
[Image removed by sender.]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Ca2d933637fc3451ee98208d97cc7ea6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678020329768899%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=b6WFF%2BOmB90GW64N%2BeiX2yZdMp0Zkcxg5K6inO2UM6M%3D&reserved=0>
M: +962796227351
O: 80074472
[email-masked]<mailto:[email-masked]>
shipa.com/delivery<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Ca2d933637fc3451ee98208d97cc7ea6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678020329778858%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6l%2FCQDPSx%2F6D6luffHEl6ISEdQyDfzCKr%2Fxb2xNUqX8%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Ca2d933637fc3451ee98208d97cc7ea6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678020329778858%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jF9uWMkGiWnrKLy5kfXv0PoBCw5LZ4HQIB7qU6MSkTY%3D&reserved=0>

--
Jamal Sabbah
Customer Service
[Image removed by sender.]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Ca2d933637fc3451ee98208d97cc7ea6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678020329788819%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9yBmnpbyDJIzOO6%2Bc7NA56vUcRwLkuzovTPBiXLRVVQ%3D&reserved=0>
M: +962796227351
O: 80074472
[email-masked]<mailto:[email-masked]>
shipa.com/delivery<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Ca2d933637fc3451ee98208d97cc7ea6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678020329788819%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9yBmnpbyDJIzOO6%2Bc7NA56vUcRwLkuzovTPBiXLRVVQ%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com