Subject: Re: Wrong customer's info - SOR010039630
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: syed ataullah <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Karim Asklany <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Tue, 21 Sep 2021 01:28:29 -0700 (MST)

Hi Yahia, 

Sorry about that, 

This is one of the new Agents, She will be coached & Warned regarding this issue. 

Will make sure she handle such issues properly, 

Regards 
Shakeeb 

From: "Yahia Taha" <[email-masked]> 
To: "syed ataullah" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Karim Asklany" <[email-masked]>, "Hasan Razakhan" <[email-masked]> 
Sent: Tuesday, September 21, 2021 12:06:13 PM 
Subject: RE: Wrong customer's info - SOR010039630 

Dear both 

Mentioned customer reached us through what’s app 4 days ago, the agent attended the conversation and closed the ticket with no physical action, please investigate and revert . 

Ticket # 3112346 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Karim Asklany <[email-masked]> 
Sent: Tuesday, September 21, 2021 9:21 AM 
To: Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]> 
Subject: FW: Wrong customer's info - SOR010039630 

FYI 

Best Regards 

Karim Kamel 

Landmark Group 

Customer Serveice Executive-Supply Chain 

Ext: 3702 

From: Karim Asklany 
Sent: Monday, September 20, 2021 2:52 PM 
To: Jamal Sabbah < [ mailto:[email-masked] | [email-masked] ] > 
Cc: AbdulKareem Hassan < [ mailto:[email-masked] | [email-masked] ] >; Mirza Muhammad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Wrong customer's info - SOR010039630 

Dear Jamal, 

Please find the correct contact and arrange delivery urgently. 

0537299964 

Best Regards 

Karim Kamel 

Landmark Group 

Customer Serveice Executive-Supply Chain 

Ext: 3702 

From: Jamal Sabbah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 2:44 PM 
To: Karim Asklany < [ mailto:[email-masked] | [email-masked] ] > 
Cc: AbdulKareem Hassan < [ mailto:[email-masked] | [email-masked] ] >; Mirza Muhammad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong customer's info - SOR010039630 

External email sender, please take precaution. 

Dear Karim, 

Kindly find the following details of the previous order. 

Shipa Ref No: SOR010039630 

AWB No: SD002931010 

Landmark's external ID: 6349088500 

Br 

On Mon, Sep 20, 2021 at 2:36 PM Karim Asklany < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Jamal, 

Please provide correct AWB No. 

Best Regards 

Karim Kamel 

Landmark Group 

Customer Serveice Executive-Supply Chain 

Ext: 3702 

From: Jamal Sabbah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 2:18 PM 
To: Karim Asklany < [ mailto:[email-masked] | [email-masked] ] > 
Cc: AbdulKareem Hassan < [ mailto:[email-masked] | [email-masked] ] >; Mirza Muhammad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Wrong customer's info - SOR010039630 

External email sender, please take precaution. 

Dear Karim, 

Kindly note that the subject shipment has been delivered mistakenly to Mr. Fares Abdullah in al Khobar after confirming his address on the registered number in the order. 

However, the order has been registered with the name of Mr/Ms. Aseel Sulayman and we have retrieved it from Mr. Fares in an open condition as he is claiming that he didn't order anything. 

The receiver's number: 966553729996. 

Kindly advise us with further instructions. 

Br. 

-- 

Jamal Sabbah 
Customer Service 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Ca2d933637fc3451ee98208d97cc7ea6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678020329768899%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=b6WFF%2BOmB90GW64N%2BeiX2yZdMp0Zkcxg5K6inO2UM6M%3D&reserved=0 ] 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Ca2d933637fc3451ee98208d97cc7ea6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678020329778858%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jF9uWMkGiWnrKLy5kfXv0PoBCw5LZ4HQIB7qU6MSkTY%3D&reserved=0 | 
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-- 

Jamal Sabbah 
Customer Service 
[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Ca2d933637fc3451ee98208d97cc7ea6a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637678020329788819%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9yBmnpbyDJIzOO6%2Bc7NA56vUcRwLkuzovTPBiXLRVVQ%3D&reserved=0 ] 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com