Subject: Re: Debited twice // 6351803244
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 21 Sep 2021 00:11:47 -0700 (MST)

Dear Athar, 

Card number shared by the customer is 5297410794265779. The same is shown in the bank statements shared earlier as well. 

Kindly try checking again with this card number to see if we have received the same amount. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Sunday, September 19, 2021 5:33:39 PM 
Subject: RE: Debited twice // 6351803244 

HI [ mailto:[email-masked] | 
@Apoorv Joshi ] We have received the payment only once from the customer. 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

504000010006080000000 	

MADA 	

9/17/2021 	

7:41:08 	

446 	

0 	

0 	

438.18 	

7.82 	

6.8 	

1.02 	

9/17/2021 	

Purchase 	

506968******6427 	

58780 	

1.26004E+11 	

19700407/2021-09-17 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, September 19, 2021 12:14 PM 
To: Mohammed Athar (TCS) <[email-masked]> 
Cc: Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Debited twice // 6351803244 

External email sender, please take precaution. 

Dear Athar, 

Please assist to check on the below for double deuction, Auth code and bank statement is attached, card number is mentioned below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 2:38:35 PM 
Subject: Debited twice // 6351803244 

Hi team 

Order ID : 6351803244 

Customer ID : [ mailto:[email-masked] | [email-masked] ] 

authorization Codes : attached 

Card number : 5297410794265779 

Amount: SAR446 

The customer reported that she has been debited twice while placing the order 6351803244 according to the bank statement she provided and the authorization codes for both operations. 

Please check and do the needful. 

Regards, 

Ebrahim Hageb 

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