Subject: RE: Refund Assistance(COD Online Payment) - 8288966088
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 21 Sep 2021 05:35:44 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Same trail mail is going on this concern, we are waiting for finance response, will get back to you.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Monday, September 20, 2021 6:47 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Refund Assistance(COD Online Payment) - 8288966088

External email sender, please take precaution.
Hi team,

With reference to the order number: 8288966088

Order is NDR however, customer is reporting that the payment was already done online with Postaplus.

Please find attached the payment proof which customer has shared as well as Posta plus response for the same.

Please assist to refund the customer. Thank you for your help!

Regards,
Apoorv
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Subject: RE: [#3066005] - Refund inquiries
From: Akshay Berry <[email-masked]>
To: Farah Humaidan <[email-masked]>, Centrepoint <[email-masked]>, KWI Customer Support <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 20 Sep 2021 14:38:38 +0000

Hi @Mustafa Chakki<mailto:[email-masked]>,

Please check and confirm if the amount is transferred from Postaplus.

Order ID: ​8288966088

Refund amount: KWD 13.48

Also, advise if the refund will be done through bank transfer or we shall advise customer to collect cash from store.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Farah Humaidan <[email-masked]>
Sent: Sunday, September 19, 2021 2:51 PM
To: Centrepoint <[email-masked]>; KWI Customer Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#3066005] - Refund inquiries

External email sender, please take precaution.

Dears,

Already replied to you

Please find attached

Farah Humaidan

Senior Customer Support

Tel.   +965 1881881 – 3132

From: Centrepoint [mailto:[email-masked]]
Sent: Friday, September 17, 2021 11:43 AM
To: KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#3066005] - Refund inquiries

Hi Team,

Any update below this case.

Thanks

3066005:1125156

Subject: RE: [#3066005] - Refund inquiries
From: Farah Humaidan <[email-masked]>
To: Centrepoint <[email-masked]>, KWI Customer Support <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Wed, 15 Sep 2021 15:15:36 +0000

Dears,

Please check from your side as COD amount is on system data entered by LM team

Farah Humaidan

Senior Customer Support

Tel.   +965 1881881 – 3132

From: Centrepoint [mailto:[email-masked]]
Sent: Wednesday, September 15, 2021 5:25 PM
To: KWI Customer Support <[email-masked]>; Farah Humaidan <[email-masked]>
Cc: [email-masked]
Subject: Fwd: [#3066005] - Refund inquiries

Hi Team,

Problem Statement: ​Check of paid
Order Date :​Aug 20, 2021
Order ID: ​8288966088
Tracking ID: 100077634970

​

​

​Issue Description: Customer complaint that he paid online and the order was not DELIVERED kindly check the payment that is attached .

3066005:1125156